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Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 277 Showing 5,521-5,540 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, does exactly what it claims. Great noise cancelling, effective in environments like airports or cafes, but still allows you to hear announcements that are being made. Fast charging with USB-C, multipoint functionality makes connecting to 2 different sources a breeze. No major complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dtatran,

      We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter - who didn't think she'd really like them. She wore them one night while watching Netflix on her laptop and she LOVED them. She wished she'd had them on the airplane next to the crying baby....

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Momof2DD, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound great.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared Bose NC 700 and Apple AirPods Max to these Sony WH- 1000XM4. To my ears, the Sony headphones sound the best...with tweak of EQ settings. Noise cancelling is very good. At a price of $250...can't beat them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryanenski1,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great noise cancellation headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for my wife and works really well at the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustineV,

      It is great to hear that the Sony WH-1000XM4 headphones were a well-received gift for your wife and that they are working really well at the gym. We are delighted that they are enhancing her listening experience during workouts!

      We appreciate you choosing Sony and hope she continues to enjoy them.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing headphones and have great build quality and sound. Only thing I have reservations is easy of set up and the battery seems to drain quick and takes a long time to charge, other than that they're great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi anonymousFox, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Quality and Build

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great and top tier headphones that surpass any others for this price range, highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carlos,

      That's awesome! We're glad to hear that you like the sound quality and price point of the We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great value for the price, but an honest opinion

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried a lot of noise canceling headphones and most of them either have a poor seal on the earmuffs or not enough white noise to isolate outside noise. These headphones do a great job at balancing noise cancellation and audio quality. The only drawback is the microphone is spotty sometimes when calling someone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Willie,

      We are sorry to hear that you are having an issue with your Sony headphones. To isolate and hopefully resolve this issue, we can follow the troubleshooting steps from the links below:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html

      Despite your concern, it's good to know that you still like your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Should you need further assistance, you can email us at socialsupport@am.sony.com.

      Thank you for choosing Sony!
      Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Definitely Recommend!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! I am so happy to have purchased these. Initially I intended to use them for travel/flying, but now I use them when working around outside to cut out lawnmower/equipment noise too. (this is my second pair as the first was stolen.)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WorkFromHomeLots,

      You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great if they fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about these is great. The one issue is user dependent - which is that the ear cups might bother your ears after a while. If they do, maybe the new version is a better choice. If they don’t, lucky you. The price to quality here now is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, we're glad you like our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product quality is the most important factor in determining whether a product is good or bad. This is really good the noise cancellation is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Silla,
      Wow! It's nice to know that you are satisfied with the quality and performance of our WH1000XM4 especially with the noise canceling feature of the headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING PURCHASE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was completely and utterly surprised when I was able to receive a product in the mail that had only come out days prior. These OTE headphones are the best I have ever had. From the sound quality, to noise cancelling, all the way down to the case, these headphones were an exceptional purchase. Thank you Best Buy!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Will, Great! We're glad that you're happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Definitely buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This blows Bose and whatever top headphone companies out the water. The headphones are smart. The headphones adapt to the noise that are loud. They are worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bestbuybring3guys,
      That's awesome! Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We're glad that you are pleased with the performance and quality of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    They're great Sony went cheap on power cable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first noise canceling headphones ever. I went with Sony bc they are a good brand imo. Have no experience with other noise canceling headphones so can't compare. They are great though, best to get on sale imo. They don't come with a power adapter and the charging cable is only 3 inches!!!!! I charge them about once every 2 weeks. The sensors and touch controls are nice and didn't take long to get use to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dwor, Glad to hear that you are happy with the WH1000XM4! We took note of your feeedback with the charging cable as this will help improve our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    The best sound and aesthetically pleasing.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Of all the over the ear headphones, this one is fantastic! I will not us another one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charan, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them to workout in at the gym. They have great sound quality and stay on my head with all workouts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshuaS, fantastic! You've certainly made a great choice! We're extremely pleased it suits your needs. Thank you so much for sharing your excellent experience with your WH-1000XM4 and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony knocked it out of the park. Amazing sound sound quality. And it's use for the gym is spot on the noise canceling feature helps with all the excess noise. Recommend 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScottO, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Everything and more...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was everything I was hoping for in noise cancelling headphones. I purchased another name brand pair and returned them because of the performance. I also like the NC Optimizer for different situations. The only drawback is the app you must use is not as intuitive as I hoped.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DFSURF,

      You made the right choice with the WH1000XM4! We're glad that you like its noise canceling function. Your feedback about the dedicated app is greatly appreciated. We hope you continue to enjoy these amazing headphones.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Don’t think about buying them…. Just do it!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my daughter. She loves them and uses them almost every day. Highly recommend. Great sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KelseyL, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good, if you don’t mind a companion app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding Bluetooth headphones, long battery life. I disliked having to use a app with the headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User,

      We are glad you like the sound quality and battery life of the headphones. If you really want to maximize the efficiency of the headphones, we recommend using the app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superior headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats by Dre has always been my go-to brand for headphones, but Sony headphones are far superior. These are the best headphones I've ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GermanM,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US