Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Cant hear anyone else? Good.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We're halfway through year 2 of my owning these, and there hasnt been any sign of an issue yet. Which I absolutely appreciate and love. I'd buy a 2nd pair just for the color options, but I'm not THAT rich(yet)
I would recommend this to a friend- Pros mentioned:Sound quality
Beautiful and gorgeous and grate headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dumbell, awesome! We're glad you like the noise canceling feature of the WH1000XM4! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones!!! sound is great and the EQ is great to personalize to your liking. Noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tendo,
That's perfect! Hearing this wonderful review makes us happy as well. We're glad that you are pleased with the sound quality and noise canceling capability of our WH1000XM4. It's nice to hear that you were able to personalize the sound setting like the EQ to your preference. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great ANC headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound great to me, but the ANC is where they really shine. They outperform my old Beats Studio 3’s in ANC performance. It’s also nice being able to up load EQ settings into the headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FlipFlopJigglyJam,
You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Really great Earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tons of ear-wear and am an audiophile. Gone through pretty much everything (Bose/Sony/IEMs/etc) and these are amazing. For over the ear super comfortable too. Wore them on a 10 hour journey and no problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madray,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best noise canceling headset for the money. I got mine on sale and it is just great! I will say the only annoying part is having to download the Sony app to pair it to my phone. Other than that I am pleased with it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TacoGaming,
We're glad that you like the noise canceling of the headphones. It is recommended to download the Sony Headphones Connect app to fully utilize the capabilities of the headphones. You won't regret it!
We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Best headphones I’ve owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The features of these headphones are better than previous models and competitors brands. Especially the battery life is far better than I’ve ever expected. The distance from your phone and have a clear connection is amazing too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobM,
We're glad that these headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is great, audio adjustments are just perfect. pads are somewhat okay, wish it was a bit more comfy but i hardly use these only when I truly have enough time for some time to myself. It's worth the price for me :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its comfort is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
WONDERFULLY QUIET!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE SOUND IS EXQUISITE AND THE NOISE CANCELLING IS THE BEST I HAVE EVER HEARD. JUST A BIT HEAVY AFTER EXTENDED WEAR BUT BETTER THAN EXPECTED! THESE ARE EVERYTHING I HAD HOPED FOR. XMAS IS COMING. BETTER GET A SET EARLY!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MERRYCHRISTMAS, Thank you for the 5-star rating! We're very pleased to hear you're enjoying the amazing sound quality and noise canceling feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
The hype is somewhat right.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great. It is. Im not a radiohead to speak on highs and lows. All I know is when I put on my cans, I want it to sound clear and thump where it suppose to thump. Saying that, I feel these squeeze just a bit too much for me on the head. Also, singing along to the song would sometimes cause the music to stop. I ended up taking them back and getting the Bose 700s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LDaniel, it's unfortunate you had to return these headphones despite its great sound quality. We do appreciate your feedback about it's fit. The Speak-to-Chat function can be disabled by holding your 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”. Thanks for your review and we hope you consider Sony in your future purchase. ~Ralph
- Pros mentioned:Sound quality
Just as good as the Bose
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hubby loves them for airplane travel. Great sound and quality .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyLittleRudolph,
Great! We're glad that your hubby is enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Quiet please !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really good .Year is 2024 and it's still good if you compare to other headphones !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bozkurt, great! We're glad you like the sound quality of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear it to the gym all the time. It felt a little cheaply made but really made up with all the features and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Testerman,
Thank you for purchasing our Sony WH1000XM4 and for sharing your honest review. We are truly delighted to hear your satisfaction about our XM4. We're glad that you can use it to your gym session all the time and appreciate the sound quality and features of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best headphones around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listen when i tell you these are noise eliminating im telling you nobody could get my attention without tapping me 30/10 would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Said, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Perfect Sound Quality Great Price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have a perfect sound quality and is a really good price. Perfect Christmas or birthday present!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrystalCara, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Superb!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are many lengthy reviews here going great detail about how great these headphones are. And they quite right! Initially balked at spending the money, but my fears were calmed. I am quite impressed and really enjoy using these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeFromNJ,
We're glad that you are happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best headphones?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievably high quality headphones. 10/10 sound quality, 10/10 build, 10/10 sound isolation. I wear these at the gym and never hear a soul. I cant recommend these enough. You wont be disappointed spending your stimulus on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KingJet,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality nice bass excellent noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Pleased,
Thanks for the review! It brings us great joy to hear that you are enjoying your Sony Headphones so much! Enjoy of the premium sound quality and amazing noise cancellation features! Let's not forget they can also provide up to 30-hours of music, allowing you to enjoy to your favorite tunes for all day long! If you have any recommendation for the headphones to earn a 5-stars rating, make sure to let us know, as we love to get recommendations from customer so we can continue striving for excellence!
Thank you very much for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Sound quality
Great purchase!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with the purchase. I bought them for mowing lawn. The noise cancelling is just what I was looking for. Sound quality is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricL,
Awesome! We're glad to hear your new headphones suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Go-To Heaphondes
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE these headphones. The sound quality, the noise-canceling feature, the controls, etc are all very good. The only reason it is not a 5-star is that the microphone is VERY bad. When I am on the phone with someone or in a virtual meeting, no one can ever hear me and when they do, the sound it very muffled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexia, Excellent! Good to know you like the sound quality, noise canceling feature, touch sensor controls, and overall features of these headphones. For phone call quality issues, please follow the troubleshooting steps to resolve this issue.
Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
Make sure to update the firmware of the headphones using the Sony headphones Connect app.
Try using different smartphone to isolate the issue.
Initialize the headphones. REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam