Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this headset and never regretted. Noise cancellation is perfect and has touch accessibilities on the right side of the headphones.Pretty good for a good price. Sony did not fail on this
I would recommend this to a friendBrand response from SonyListens
Posted .Hello XboxSeriesS,
Wow! Thank you for the wonderful feedback and we are thrilled to hear that you are pleased with the noise canceling capability and touch sensor feature of our WH1000XM4. Surely, no regret! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The best Wireless Noise-Cancelling Headphones Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these with the other product I purchased from Best Buy (the SanDisk MP3 player which I have loaded up with a lot of music). I can't wait to try them on a vacation or a plane. I'm sure they will perform great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevee,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best value in wireless headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared these to Bose, JBL, Sennheisser, and several other brands. The Sony's had the best noise cancelling and were more comfortable to wear. I used them on multiple flight across country and highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TVGuy, That's perfect! We really love to hear you like the impressive noise cancelling feature and overall comfort of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Exellents product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is spectacular, it has great sound fidelity, and the characteristics it has exceeded expectations, it is a very good product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoniaF, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Value for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best product ever value for money and high use case for day to day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DhairyaS!
Thanks so much for sharing your feedback on the WH-1000XM4. It's wonderful to know that they are proving to be a great investment for your daily life.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
BUY THEM NOT THE M5s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best in class noise-cancelling technology and amazing sound. Buy them. The M5s do not fold and sound the same.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohannesD, We appreciate the 5-star rating and we're glad to hear that you like the quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Strong ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel frequently in flight and this headphones have done amazing job making my travel more comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mike,
Great! We're glad that you found the perfect travel companion headphone. It's nice to know that your are pleased with the quality of our WH1000XM4 especially the comfortable design of the headphone. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They sound great and connect always. Good noise cancelling as well
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, notachicken! We're glad you like them. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound qualities, very durable, nice travel case and easy to hook up to any Bluetooth device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyHeadphones,
Very nice! We're happy to hear that you like the sound quality and durable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Happy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live this device, no to happy yhst when it disconnected when i talk and i missed some request during work time use
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, CarlaV.
We are pleased to hear that you generally love your WH-1000XM4 headphones, but we are very sorry to hear about the frustrating issue with disconnections during calls or when speaking, which is causing you to miss requests during work time. That is certainly not the seamless, reliable experience we intend to deliver, especially for professional use.
The WH-1000XM4 has a feature called "Speak-to-Chat" that automatically pauses music and can disconnect from a call when it detects your voice. If this feature is enabled, it may be interpreting your work conversations as a signal to pause/disconnect.
We strongly recommend checking the following in the Sony | Headphones Connect app:
Check Speak-to-Chat: Locate this setting in the app and try temporarily disabling it to see if this resolves the disconnection issue when you speak.
Check DSEE Extreme: While less likely to cause disconnections, ensuring this is off during critical calls can sometimes improve stability.
Check Firmware: Make sure your headphones are running the latest firmware update, as updates often include stability fixes for connectivity.
If disabling Speak-to-Chat does not solve the problem, please contact our support team directly. They can guide you through more in-depth troubleshooting steps:
Sony Support Contact: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We sincerely apologize for the disruption this has caused to your workflow and are committed to helping you resolve this quickly. Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sweet Escape by tuning out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality! It's just what you'd expect from Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SophiaR, we're glad you like our product! Thanks for choosing Sony! Enjoy! ~Earl
- Pros mentioned:Sound quality
Amazing Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones with good noise cancellation. I wear these almost everyday and when going to the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KRobinson, nice! Glad to hear that you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
gym headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality, perfect for the gym, works great with the spp
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jane,
That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Perfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the Sony XM5 and they feel cushioning and comfortable but this XM4 they are overall better and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Good day,alexeirs89!
Wow! Thank you for sharing your feedback. We're glad that you are satisfied with the overall quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones for couples, buy two pair!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear sound and noise-cancelling is excellent. I highly recommend those headphones. My wife actually bought a second pair for herself, now she can practice piano using her pair and I don't have to hear her singing while wearing my pair!
I would recommend this to a friend - Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, sound is amazing. Would definitely recommend to others. So happy with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeeannB, we're glad to hear that you are happy with your purchase! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best noise canceling of my life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature saved me on a long flight while sat behind a literal *row* of toddlers. I will never fly without these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnaW,
That's very nice! We're glad to hear that we can help you out with your flight using the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony Noise Canceling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Bought for my wife to watch TV late at night and her phone. Really reduce outside noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RKHalloran,
Great! We're glad that your wife is enjoying her late night TV marathon without worrying the outside noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
good quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i really love these headphones! they do noise canceling really well, i use it for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi junior, Awesome! We're glad to hear that you love the top notch noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Would buy again and did
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They make life so peaceful. They are comfortable. I bought a it for my husband, too. He is just as crazy about them as me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jane, We are glad that you liked your Sony wireless noise canceling headphones and that you bought a pair for your husband. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent