Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Perfect for traveling and office
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones. Compact, easy to store in a backpack, amazing noise canceling, great for the office.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuillermoM,
That's great! We're glad to hear that you like the noise canceling of the headphones for your office and traveling experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Volume
Look elsewhere if you want a great headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great color. That’s all the good. Overhyped. Headphones sound good but not for the price. Not comfortable for long periods and do. It get loud at all. If you are doing anything at all they will not stay on. Overhyped and underperforming.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rock316,
We are sorry if the headphones failed to meet your expectations. When using the headphones, you can adjust the length of the headband for comfort. More details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=headband
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Solid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones, honestly a headphone is a headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeadphoneUser,
That's fantastic! We are happy to hear that the WH-1000XM4 headphones stand out as the best for you.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Decent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelation was just okay, I expected it to be a little better but maybe that was just high expectations. Noise quality is good and there's a lot of features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GisselleM,
Thank you for your feedback and for appreciating the noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Perfect Noise Canceling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After much research, I grabbed these earphones on sale! These go with me everywhere I travel to. The Noise canceling is awesome! Of course, the sound is as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donovan, Great! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Total tech Rocks!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hassle-free product return, courteous staff excellent customer service!
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, but wort it. Nice pair for daily use. ANC works perfect when the neighbors get too loud. And they are amazing for a late night movie or game session on the PS5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality for the money. Would recommend to other people vs spending more money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancesW, Perfect! We're so happy to hear that you believe your new Sony WH1000XM4 is worth its price. Your recommendation means a lot to us and thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing Bass
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally love the headphones, has the perfect amount of noise canceling and doesn’t make your head feel like you have too much pressure from it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoMoma,
Awesome! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
good headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and noise-cancelling effect. The best headphone that I have ever used
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LeoY,
That's great! We're delighted to hear that you are very much pleased with the sound quality and noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
So happy I bought
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Obsessed. The noise cancelling technology is incredible. I am still getting the hang of using them properly but so far I am absolutely in love with the quality and have received so many compliments
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayra,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are nice, they block the noise from outside. The sounds from music still leak through the headphones but if you use them on a medium volume level then you should be good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MercedesC, Thanks for the feedback! We're glad that you are impressed with the noise canceling feature of the headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Make sure to keep your device up to date to avoid any performance issues. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great for noise canceling but a little heavy.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my husband as a gift and he really liked them, he loves the noise canceling function and the speaker to use when answering calls. The only thing he would change would be the weight, he says they feel a little heavy when he uses them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandee,
You made the right choice! We're glad that your husband likes the noise canceling and calling function of the headphones. Your review about the weight is also greatly appreciated.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Noise-Cancelling Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are seriously the best headphones I have ever owned. These blow literally anything else out of the water. I can have my headphones on and I won't hear anything else going on in my house.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reogrande,
You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
best buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphone no cap, can’t hear my mom yelling at me so she smacks me in the head for it, would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AldrichG,
We appreciate the 5-star rating and we're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
- Pros mentioned:Sound quality
Sounds good to me
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prestine sound and clarity in top tier class. Would purchase again for music applications and with TV. Could be a tad lighter for better comfort however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechSavy, Thank you for the amazing review! Good to know you're enjoying the sound clarity of your Sony WH1000XM4. We appreciate your feedback about the weight of the unit. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
SONY WH-1000XM4 wireless noise canceling headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My college granddaughter loves them! Perfect for noisy roommates, hallway noise, or any distractions Helps her to concentrate better for studying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grammie, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Block out the room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my dad, he loves them. He can listen to music in the same room with the family talking and he does not hear us at all. Great sound, noise cancellation, easy set up and a great price.
I would recommend this to a friend - Pros mentioned:Sound quality
Functions as expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feture is satisfactory for every day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusR,
That's great! We're happy to hear that you like the industry leading noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Sony 1000
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, great sound and blocks 90% off outside noise. Much better than the newer version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShirlT,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David