Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift to make music better then the beats everything work good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Volume
Expected higher volume
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound but volume loudness low. Compared to my other Amazon headphones it did not add much value fie the price. I did teturn them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CaloyC,
We are sorry to hear that the volume of your headphones is low. This s definitely not the customer experience we want you to have. Please make sure to turn up the volume of the headphones and the connected device. You can also connect the Bluetooth device to the headset once again. To further test the headphones, connect them to several different Bluetooth devices such as portable players, other smartphones and tablets.
Despite your concern, it's good to know that you like their sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Really nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy using these on the go and at home. Getting more use out of these the longer I have them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, thank you so much for sharing your experience with the WH-1000XM4 Noise Cancelling Headphones! We're delighted to hear that they've become such a staple for you, whether you're on the go or at home. That versatility is exactly what we designed them for—delivering top-tier sound and industry-leading noise cancellation in any environment. It’s fantastic that you’re finding them more valuable the longer you own them! We appreciate you choosing Sony! Best, Jenn.
- Pros mentioned:Sound quality
Sony Wireless Noise - Cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for a long trip and worked great did not hear any noise from airplane
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ingrid,
Great! It's nice to know to know that you found the perfect headphone for your trips. We're happy that the noise canceling feature works perfectly. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony - WH1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. Great quality and it really does cancel noise. So far, no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jacqueline,
Nice! Thanks for the 5 star rating and we are thrilled to hear that you pleased with the noise canceling capability and quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever owned. The sound is amazing and it was so easy to set up and use. I want to get another pair for my wife now. I can’t wait to use these when we travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ek88, we're glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best noise cancelling headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are the best headphones ive ever owned. I like them because its noise cancelling really works. I use them for everything and they have been working great so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi candisnf, Great choice! We are so glad to hear that you found the best headphones for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good headset for the price. Not too cheap not too expensive, the bluetooth world perfectly as well as the noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew, Awesome! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Cons mentioned:Price
Nice
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good i had to return them because pretty pricy but brought again during black friday
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianS, Thanks for the purchase. We're glad that you like the headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Don’t travel without them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work perfectly as advertised. I will no longer travel without my Sony XM4s. I put them on when I go to sleep when my neighbors were loud and never heard them again. Works well with iPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krakie,
Awesome! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Excellent Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model of Sony headphones are excellent quality with great sound and precision. I definitely plan to buy more Sony products in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EXCELLENTE, Thank you for the wonderful feedback! Great to know you like the excellent quality and great sound of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
AMAZING
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] SOME OF THE BEST HEADPHONES GET GET GET, WAY BETTER THEN ANY OTHER ONE IVE TRIED SOME OF THE BEST SO FAR !!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stopzer, We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality. I love these headphones. Not to much base. Sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TammyG,
That's amazing! We're very happy that you are loving the audio quality of our WH1000XM4. Thanks for the feedback and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really loved it. it sounds really nice and helps me through everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JojoR,
That's nice! We're glad that you are pleased with the audio quality of our XM4 and how it helps you focus on your tasks. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Pair! Only slight malfunction.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing sound cancelling. Only had 3 random connection issues where the headphones turned off and disconnected but I simply turned them back on and they auto-connected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Awesome review! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating!
Regards,
Carl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did everything all the YouTube videos and reviews said it would do. Highly recommend if you can afford. Extremely satisfied. You MUST get the Sony headphone app for this to work to the fullest
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cale00,
We're glad that you're happy with your investment. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones! The color is perfect and so is the noise block.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DionicioO, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Really good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really great noise cancelling and sound, not in the same page with the microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Junior,
Thank you for your comment! We’re delighted to hear that you’re enjoying the noise-canceling features and sound quality of your WH-1000XM4 headphones. We sincerely apologize for any difficulties you may have encountered with the microphone. Your feedback is invaluable to us, and we will utilize it to enhance our products.
To ensure optimal performance, please check if the headphone software is updated, if you haven't done so already. You can find the latest updates here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Additionally, here are some steps that might assist with the microphone functionality:
- Reconnect the headset to your source device.
- Ensure that HFP or HSP is selected for the audio profile.
- If your app has microphone sensitivity settings, please check and adjust those as needed.
If the issue continues, we recommend testing the headphones with different audio devices to help identify the problem.
Please note that the Sidetone function allows you to hear your voice through the headset’s microphone. This means you may also hear ambient sounds or the headset's operational sounds, which is normal and not a malfunction.
ref: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html?search=sidetone
If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great nice bass great mid rang. Blue tooth works with iPhone. Nice black case for protection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToddH, great! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Better than Apple
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable wearing it. Compared to the Apple headphones
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, RachelleD! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig