Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- |
- SKU:
- 10104666
Customer reviews
Rating 4.7 out of 5 stars with 12551 reviews
(12,551 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Great quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a good deal from best buy on these! They're definitely worth it. You can customize the equalizer to your liking and they aren't bass heavy and have a good treble. They aren't too heavy and they fit comfortably over my ears. They look so good too! Very satisfied with my purchase.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ElizabethT,
Nice deal! We're glad that you are pleased with your purchase and happy with the quality of our WH1000XM4. It's nice to know that you like the design and audio quality of our XM4 and were able to utilized the Sony app. Thank you for choosing Sony! - Marco
Rated 5 out of 5 stars
Most Comfortable Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been used everyday since getting them! I have the Apple AirPod Maxes and I would always grab these instead. Build quality feels a little cheaper but that’s what gives it the comfortable weight when on your head. A lot of headphones feel bulky and I can only wear other headphones for so long. These are comfortable, fit around the ear perfectly, and have great sound quality. After owning for over a year, there have been no issues!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jono!
It’s great to hear that your wh1000xm4 has become your "go-to" pair, even over other premium options! We’re especially glad you mentioned the weight and comfort. We intentionally focused on a lightweight design to ensure they stay comfortable for those long, everyday listening sessions without feeling bulky.
Knowing that you’ve had a seamless experience with no issues after over a year of daily use is exactly what we strive for. Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus, Sony Social Media Team
Rated 5 out of 5 stars
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, comfortable fit, very long battery life. Best over the ear headphones out there.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, James!
Calling them the "best over the ear headphones out there" is a huge compliment! We are so glad to hear that the sound, comfort, and battery life are all exceeding your expectations. We designed the XM4s to be a reliable powerhouse for music lovers, and it’s wonderful to know they’ve earned a top spot in your book.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Rated 5 out of 5 stars
Best headphones I've ever owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair for a reason. They sound amazing, have good battery life, have good noise cancellation, and work well wired or wireless. They have all the features I want, and are at a reasonable price. My first pair eventually quit powering on after several years, so something likely went wrong with the button. They still work great wired, but I got this pair to be able to go wireless again.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiahG,
We are incredibly honored that you’ve chosen the WH-1000XM4 for a second time! It is great to hear that the noise cancellation and versatile wired/wireless options continue to meet all your needs for both sound and value. Regarding your first pair, it is possible the power button or internal battery reached the end of its natural life cycle after several years of faithful service, but we are glad they can still serve as a reliable wired backup. We recommend using the Sony | Headphones Connect app with your new pair to keep the firmware updated, which helps maintain battery health and button responsiveness over the long term.
Thanks for choosing Sony.
Best regards,
Eliab
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these in anticipation of a long overseas flight. Got them on sale at the low price end of quality noise canceling headphones. What a bargain. Tried them out immediately and they instantly quieted the sound of my overhead fans and general house noises even before playing anything through them. I found the initial sound profile for music a bit less than I hoped, but the software includes equalizer adjustments along with a few preset choices. I changed to the 'Bright' setting and was more than satisfied with the sound after that. Clear distinct sound with good range and more than adequate base for my taste. I took them out to my patio with my air condition nearby and train noise a few blocks away. They disappeared almost comlpetely even with my music at low volume. I've gone through a variety of musical styles and found the sound to be very good across the entire range, soft ambient to full blown rock. Battery life is great. I've listened for hours and haven't had to recharge yet. The Bluetooth connection has worked flawlessly. I find them comfortable, even for long stretches. Can't think of anything I don't like. One of the best things I've bought.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProfJM,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function, battery life, Bluetooth connection, and comfort of the headphones. It's also great that you already found the perfect settings by using the equalizer function of the Sony Headphones Connect app.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Best headphones on the market till this day !
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect non “ luxurious “ listening headphone that you will find in the market , I didn’t get the latest one ( xm5 ) because they don’t fold but the 4 does and it’s perfect for traveling , on top of that it comes with an adapter to use it in the airplane. They are super comfortable and can be used with glasses and you won’t get tired of them and the noise cancellation is Insane ! I love how quick 5min charging gives you 10hrs of battery life ! And I love how the buttons are touch screen. Best headphones
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamAlxnder,
Thank you for your amazing 5-star review of the WH-1000XM4 headphones! We're thrilled you find them the best on the market and love the foldable design, comfort, and exceptional noise cancellation. The quick charging and touch sensor controls truly enhance your experience.
Thank you for choosing Sony!
Best regards,
Romeo
Rated 5 out of 5 stars
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. I'm no audiophile, but I love the sound and the noise cancelling is great. The over-ear is extremely comfortable. I've worn them for 6+ hours for the last month or so and have loved them. They hold a solid charge, I maybe charge them once or twice a week. Being able to connect to two devices at once is also a huge bonus because I can easily swap from my phone to my laptop. Only negatives is that sometimes the band at the top weighs down on my head so I need to shift it around. Also, if you are someone who easily gets carsick/vertigo, you might have to adjust to such strong noise cancelling. At first I would feel nauseous but after about a week, I didn't have any other issues with nausea. You can turn the noise cancelling off in the Sony app if it's an issue so you can ease yourself in to using the ANC all the time.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whennajitlow,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, comfort, battery life, and multipoint function of the headphones. Your feedback about the weight and noise canceling function is greatly appreciated. Thank you for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Productivity, Focus, and Comfort in One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WH1000XM4 Wireless Noise-Cancelling Headphones (Midnight Blue) for about two years now, and they’re still one of the best purchases I’ve ever made. The sound quality is excellent—clear, balanced, and immersive, whether I’m listening to music or taking calls. The noise cancellation is top-notch and makes it so easy to focus, even in noisy environments like coffee shops or shared workspaces. For productivity, these headphones are perfect. I can stay locked in for hours without distractions. The comfort is also impressive—I can wear them for long sessions without any issues. After two years, the performance is still consistent, and the build quality has held up really well. If you’re looking for a headset that delivers focus, productivity, and amazing sound with world-class noise cancellation, this is it.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bekalu,
We're so glad to hear that the WH1000XM4 headphones have been your go-to for everything over the last two years and have consistently impressed you with their unbeatable price and sound quality—even compared to higher-end models. Thank you for awarding us 5 stars and sharing how the performance of your headphones continues to stand out.
Thank you for choosing Sony. We hope today is fantastic!
DiegoV.
Rated 5 out of 5 stars
Amazing sound quality and product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing ANC and sound quality. Even provides a great feel and comfort in the flight to reduce a lot of noise and enjoy the music
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akshant,
We are immensely pleased to hear that you are enjoying the amazing ANC and sound quality of the Sony WH1000XM4. It's great to know that they provide comfort and effectively reduce noise during your flights, allowing you to fully enjoy your music. Thank you for your wonderful feedback and for choosing Sony!
Regards,
Dominick
Rated 5 out of 5 stars
Excellent purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these headphones for a few months now, and I'm thoroughly impressed. The sound quality is exceptional, with clear highs, balanced mids, and deep bass. The noise-canceling feature works wonders, blocking out background noise and allowing me to fully immerse myself in my music or podcasts. The build quality is solid, and they feel comfortable even during extended listening sessions. The battery life is outstanding, lasting for several days on a single charge. Pairing them with my devices was effortless, and the controls are intuitive and easy to use. Overall, these headphones have exceeded my expectations in every way. Whether you're a casual listener or an audiophile, I highly recommend them for their superb performance and value.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, GouthamB! Enjoy and thanks for choosing Sony. -Craig
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever bought. I also have the XM3, and while I think the noise cancelling is better with that headset, everything else about this one is superior. It's lighter on the head. Sound quality is amazing. The touch controls seem to work better. Battery life is phenomenal, I wear this thing for hours at a time and it'll go about a week or so before I need to charge it. Been using it for almost a year now, have had no issues whatsoever. If I have a gripe, it's that the built-in microphone doesn't work with PC at all, which is a bummer, and if I want to configure something or update the firmware I need to use the mobile app and connect the headset to my phone, but I haven't felt like I needed to so it's not that big a deal. I use this for gaming on my PC and attach an Antlion mod mic to the side of it (because the built-in mic doesn't work with PC). Gaming headsets in this price range pale in comparison. It's got simulated surround sound so I can accurately hear where enemies or other sounds are coming from. I don't have to download proprietary software and mess with an equalizer to get clear audio out if it like I did with my LG and Corsair headsets, though if you want to there is a mobile app where you can do that. It's lightweight and I can wear it comfortably with glasses for hours and it doesn't even feel like it's there. 100% would recommend this over any other gaming-focused headsets.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cody, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Rated 5 out of 5 stars
Highly recommend Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound very clear, very loud if you want. Ear piece is very comfortable. They are very lightweight you don’t even feel them on.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephineL,
We couldn't be happier to hear that you are thoroughly enjoying your WH-1000XM4 headphones! It is wonderful to know that you find the sound quality clear and loud, while also appreciating the extreme comfort and lightweight feel of the earpieces. Thank you for highlighting the aspects that make the XM4s a truly excellent listening companion!
Thank you for choosing Sony!
Regards,
Dominick
Rated 5 out of 5 stars
Great purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable, the sound quality is great and the battery lasts a long time, certainly enough for a full day of travel. I'm not sure stepping up to the next model is worth the extra money.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nikkidubs,
Thank you for the amazing 5-star review! It's rewarding to hear you're loving the Sony WH-1000XM4 headphones.
You've highlighted exactly what makes them a customer favorite: the exceptional comfort, incredible sound quality, and outstanding battery life that's perfect for a full day of travel. We're happy to hear that they provide everything you need for an excellent listening experience.
We appreciate you choosing Sony and hope you continue to enjoy your headphones for a long time to come!
Regards,
Dominick
Rated 4 out of 5 stars
Not Bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch panel is WAY too sensitive. I’m talking don’t raise your arm or they change songs type sensitive. I had to turn the panel off, which is a good feature but absolutely sucks if you’re working out. They’re comfortable but if you wear glasses they’re terrible; I’m sure most over ear headphones suck for glasses users. The noise-cancellation isn’t bad but it’s not as good as my AirPod pros…the little white earbuds. I chose these over Bose because they sounded better in my opinion. I’ve worn them on the plane and they were better than my AirPod pros for that purpose, which I literally purchased them for the plane. So they’re good for what I bought them for but musically there are better headphones out. These only sound good because I fixed the EQ; they should have sounded good right out of the box considering the price. For comparison I tried the Bose equivalent of these and could hear EVERYTHING with the noise cancellation on BUT the Bose sound better musically. These, I can not hear the TV while standing right in front of it at a decent volume. I’d catch these on sale, definitely do not pay full price. I might add that the battery life on these is insane. I can go a month or more on a single charge using these 3-4 days a week for 1-2 hours each of those days. When I say insane….I literally forget where I’ve placed my charger because I don’t use it often.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kenny,
Thank you for sharing your experience with our Sony WH1000XM4. While we are happy that you appreciate the noise canceling capability and long battery life of our XM4, we regret to hear that you are having some issues, especially with the touch sensor control panel. Your feedback is highly appreciated and will help us improve our future products. For the meantime, you can check these helpful links to address the issue with the touch sensor control panel.
Wearing the headset
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
The touch sensor control panel does not respond correctly
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Marco
Rated 5 out of 5 stars
Excellent Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. It is truly sound proof and material is very sturdy, in addition there are a lot of options for covers on Amazon if you want to go the extra mile to protect product while at the gym. Product also shares the same charger as Iphone users (USB C), so very convenient. Battery last long and ear muffs are comfortable on the ear/head.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
Incredible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these from previously using Beats Studio 3 w ANC, same MSRP as these, and got these on blackfriday and wow the quality is incredible, SUPER LIGHT, SUPER COMFORTABLE, and amazing ANC, fan was on max and I couldnt hear it hardly unless I tried to. Amazing battery lasted 6 hours without charge straight out of box, I use the headphone jack so I cannot say if it were wireless
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobTheBuilder, Thank you for purchasing the Sony WH-1000XM4! We're very happy to hear you like the incredible quality, lightweight and comfortable fit, industry-leading noise cancellation, and excellent battery life of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Rated 4 out of 5 stars
Good quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort is okay, sound quality is amazing. A little pricey but there are constant sales on this unit. Decent battery life as well.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GavinL,
Thank you for choosing Sony!
We’re excited to hear that you appreciate the amazing sound quality and decent battery life of the WH1000XM4 headphones. It’s great to know that the value offered through ongoing sales helps enhance your experience. Your thoughtful feedback about comfort and pricing is important to us as we strive to deliver products that enrich your audio journey.
Best regards,
-Fred
Rated 5 out of 5 stars
The best headphones of all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Noise cancelling headphones are the best. They had been comfortable, the sound is clear, noise cancelling function works excellent and the battery last a long time. All you can expect from a Noise Cancelling wireless headphones.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IsmaelS,
Thank you for choosing Sony!
We're thrilled to learn that you're enjoying your WH-1000XM4 headphones! It's wonderful to hear that you find them comfortable and appreciate the clear sound quality. We are particularly pleased that the noise-canceling feature has surpassed your expectations, as well as the battery life. Thank you for taking the time to share your positive experience with us!
Best regards,
-Fred
Rated 5 out of 5 stars
Best Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones. Love the sound on them. They don’t weight a lot. Battery life is good doesn’t go low so quick
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MariaF,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM4 headphones have become your favorite. It’s wonderful that you appreciate their sound quality, lightweight design, and reliable battery life. Thank you for sharing your positive experience!
Best regards,
-Fred
Rated 5 out of 5 stars
Definitely would recommend.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TLDR in advance: try it on in store before you purchase to make sure it fits. Good for big ears. Better sound than the bose imho. Tried in store before I purchased. To me they sounded better than the bose quiet comfort 45 which was the only real competition. They also fit over my ears better because I have big ears. I also have been accused of having a big head and these weren't too tight. A friend of mine with a much smaller head and smaller ears said it felt huge on her head so its not sized for everyone. I recommend trying it in store. Noise canceling is good. Obviously it's not shooting range good but if the world around you is too noisy putting them on helps block out the noise. Probably shouldn't use the noise canceling while attending children for safety reasons because odds are you won't hear them screaming from the next room over. ;) That being said you will probably hear them screaming in the same room it will just be dulled. You can also turn off the noise canceling. Some of the gimmick features are cool but most people won't use them. Like immersive 360 sound for some subscription based music services (Not spotify). It sounds cool but im not paying a monthly fee for one music source to sound better. Especially when all the others still sound pretty good. The feature to temporarily hear your surroundings when noise canceling is active was also cool but odds are you won't use it often if at all. Overall they're cool noise canceling headphones that sound good. The app works on andoid well but I didn't do any testing with an iphone. Price is a little high but would recommend.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi voidyourwarranty,
Thanks for sharing your 5-star review of these amazing headphones. We're glad that you like the fit, sound quality, and noise canceling function of the headphones. Your feedback is alos greatly appreciated.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
















