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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 365 Showing 7,281-7,300 of 12,587 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    One of the best headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. These headphones are amazing and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nason,

      You made the right choice! We're thrilled that you are enjoying the comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    What a game changer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound. You can really detatch from the rest of the world with these. Noise cancelling is legit!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IvanM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought a couple of pairs of these as gifts for friends and they love them as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Smauldin,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’ve chosen the WH1000XM4 headphones as gifts and that your friends are loving them too. Thank you for sharing your positive experience with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable sound and looks, only problem that I had was the cushions pushing on my ear making them very uncomfortable after taking them off after a couple hours. YMMV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Davin, thank you so much for the 5-stars rating! We are really pleased to hear you are happy and satisfied with the fantastic sound quality and stylish design of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      We are sorry if you feel uncomfortable using it after a couple of hours. The WH1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    EQ on app improves sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality if you download app and use EQ Reddit will have some good EQ settings to try

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaCrispy,

      Great! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones so easy to manage and sounds great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasmineM,

      Thank you for the 5-star rating and we're glad to hear that you love the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones and arguably better than the XM5s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hazard91, we're are happy that your are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a superior sound quality and I recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EvisaB,

      Amazing! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    8.5/10

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones the sound is really good and the bass control is pretty nice. Noise cancellation is really good compared to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angelito,
      Awesome! We're glad you like the sound quality, bass, and noise canceling features of your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise-canceling capacity & full sound range.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best wireless headphones out there! Have used them for several long flights to other countries.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pinckneyite, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent atrue game changer the sound quality is unbelievable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jc77ink,
      Thanks for this awesome feedback for the 5-star rating! We are delighted to hear that you are satisfied with the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Qualified Best Buy customer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality headphone. Noise cancellation is working more than I expected 10/10.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyB, we're glad you like our our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great and impressive!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift and the receiver loves it so much! He said the noise canceling ability is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Annp,

      You made the right choice! We're glad that he is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony is king

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones and sonys quality with headphones. sound amazing and fun

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nikolay,
      Awesome! We're thrilled to hear your enjoyable experience with the amazing sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones would recommend to anyone who likes music to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhaliffB,

      Thanks so much for sharing your feedback! We're delighted to hear you're enjoying your WH-1000XM4 headphones and that you would recommend them.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best over the ear headphones I’ve ever used. Adapts to any environment you’re in, no matter how loud your surroundings are. Highly recommend these headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Junior,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Abel's earphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I totally enjoy my new toy...they play awesome music and sound is excellent. I recommend them to anyone who is willing to take a chance on this bad boys!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Slimmie11

      Very nice! We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thanks for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a set of Bose QC35 and the Sony has much better sound quality. The controls are awesome and so far I love them. Can’t wait for my plane trip to see if they are the best!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechBuyingFool, we're glad that you're enjoying the sound quality and controls of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

      We hope you also enjoy these headphones on your plane trip. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome. The noise cancellation exceeded my expectations. If I have any complaint, is that they can get a bit warm if I’m wearing them for extended periods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Helenkeller, we're glad that you like the noise canceling function has exceeded your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

      Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever had, definitely worth the investment. The quality of sound combined with the customizable noise cancellation feature is priceless in the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Keri,

      Great! We're glad that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US