Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$269.98
Save $49.02
Comp. Value: $319.00

Customer reviews

Rating 4.7 out of 5 stars with 12552 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 12,552 reviews
  • Rated 5 out of 5 stars

    You would be surprised..

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Five stars may seem generous but allow me to prove my opinion. These headphones are not the absolute best at any one thing, but their ability to do it all is why they receive a five star rating. They sound very, very good. Sennheiser good? No. But these are great headphones that still impress me with their sound quality. Are they as comfortable as the Bose NC-700's? Not quite, but I can wear these for hours before the headband induces soreness or the earcup pressure becomes fatiguing. The noise canceling is incredible, truly 5 stars, and while i dont live in a big city, numerous times I've left a noisy stovetop vent running because I simply couldnt hear it over the sound of a podcast, not even music. The battery life is fantastic and comnecting them to multiple devices is simple enough that the extra pinch of time to pair and connect is perfectly okay with me. The interesting earcup fold to place them appropriately in the case takes about a week to get used to but once you memorize it the act is natural and takes very little thought. The included 3.5mm audio cable, airplane charge converter dongle, and short usb-c to A cable are nothing short of a bonus and are appreciated. Again, these headphones dont knock anything completely out of the park, but they do everything very well. Give them a chance!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aslipperypanda,

      We appreciate your 5-star review of the WH1000XM4. You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A balance of sound quality and noise cancelation.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the past couple of years I have been researching noise canceling headphones. With the the Black Friday deals, I decided to go ahead and buy a pair. From my reasearch I found the Sony WH-1000MX4's would best fit my needs. After about a months worth of use, I can say these headphones did not dissapoint. These headphones have excellent sound quality and great bass. The Sony headphones app makes it easy to tune the sound the way you prefer, instead of being stuck with presets. The noise canceling is good, but not perfect. When working in the office you can still faintly hear voices in the background. The voices do seem to go away when music or audio audio books are played. It is also nice the app does allow you to tune the noise canceling to fit the environment. If you just want to tone down the outside noise, you can just move the ANC slider to a setting of your liking. Last, these headphones fit great. I have a larger head which can be problematic with some headphones. With the WH-1000MX4's adjustability, they fit comfortably on my head, without too much pressure. I would recommend the WH-1000MX4's to anyone looking for a Noise Canceling headphone with excellent sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick,

      Thanks for sharing your 5-star review of these amazing headphones. Your feedback is also greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Absolutely Incredible

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am by no means an audiophile, but I have tried a large variety of audio playing devices and these Sony headphones are absolutely mind-blowing. I feel like up until this point, I have not heard music before. The sound quality on these headphones are beyond anything I have come across that just leaves you speechless. Also, the noise cancelling far exceeds any of the noise cancelling headphones/earbuds on the market, including the Bose 700s. I can confidently say that these are the best noise cancelling headphones under that 500 dollar range. Battery life is superior and truly does last over 24 hours (30 as described is a bit of a stretch here if you are using noise cancelling), but if you just plug these in for 10 minutes you can get like 2 hours of additional battery life. It is crazy. Microphone quality is excellent. I have used these for video conferencing and have been complemented on how clear my voice is. Background noise does appear to be controlled to a certain extent as well so people can hear you and only you. These are very comfortable and secure on my head. Additional app features help foster a great listening environment. Overall, these definitely outclass any headphones/earphones I have ever come across. However, its only downfall is I do think if a drop of water gets in these, you can say goodbye to these headphones! But these headphones are definitely worth the buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paleocave,

      You definitely made the right choice with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      We also appreciate your feedback about its lack of a water-resistant capability. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHONES I’VE EVER HAD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is so comfy & I actually like it better than the XM5. The sound levels are good doesn’t make you too deaf & I love how you can put your hands over one side to hear what others are saying. It charges fast and battery life lasts pretty long. Used mines for 2 weeks now from time to time and I haven’t even charged it yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeddieC, Thank you so much for taking the time to leave us a review of your new Sony WH1000XM4! We're very pleased to hear you like the comfortable fit, sound level output, quick attention mode, quick charging, and excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great value. Excellent sound.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones provide excellent sound and spatialization. They are comfortable enough but be aware that they can get warm because they are closed headphones with no cooling air circulation. However since that didn't really bother me personally I did not deduct a star. Pricing was decent and I have had great experience with Sony products in general. Lastly, this is the second pair I purchased. The first was for me and the second for my adult son. We are both very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, FrequentBuyer!

      We are so pleased to hear how much you and your son are enjoying the WH-1000XM4 headphones. It’s wonderful to know that you are happy with the excellent sound and spatialization. We designed these headphones to provide a premium and immersive audio experience, and it's rewarding to know we have succeeded.

      We also appreciate your honest feedback about the earcups getting warm. We designed them to provide a secure seal for effective noise canceling, and we're glad to hear it didn't impact your overall experience. Your loyalty means a lot, and it’s especially rewarding to hear that you were so satisfied you came back to purchase a second pair for your son.

      Thank you again for your strong recommendation and for being a loyal Sony customer.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great for Day-to-Day use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really high quality. Look good. Sometimes it can be a little annoying how it auto-pauses when you speak. Any time I sing, it thinks I'm talking to someone and pauses the music. I'm sure there's a way of turning this off using the app, but I haven't gotten around to it yet. I think it's great for college students.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user802390,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that you appreciate the high quality and stylish design of the WH1000XM4 headphones. We apologize for the inconvenience caused by the auto-pause feature during speaking or singing. To disable Speak-to-Chat, simply hold two fingers on the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated.” For more detailed instructions on managing this feature and other settings, please visit the Sony Sound Connect app guide at: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935924.html

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    High wyality

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and great price. Fits over ears very well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shaynet,

      We're delighted to hear you are enjoying the WH-1000XM4 Headphones! Great sound quality, excellent fit, and value are exactly what we strive for. Thank you for your feedback!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Sometimes the Previous Model is Better

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model feels more comfortable than the New Model. They are also more comfortable than the Bose Quiet Comfort Ultras or the Q45’s in my opinion. The Sound is Solid “ compared “ to the aforementioned Headphones especially for the price of $225.00 I paid. Honestly I would not recommend paying $350 for these headphones or any of the other contenders. The sound does not blow me away for Sony or Bose . I will say that the Bose headphones are Overrated which is typical for Bose products in my opinion. In conclusion, most Electronics are overpriced and overrated, However if you can find the Wx004’s on sale for $225 or less, I think you should be satisfied.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KevinJ,
      Thank you for sharing your honest feedback on our WH1000XM4 and we are pleased to hear that you are satisfied with the sound quality and performance of our XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    WH1000-XM4

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVED these headphones right from the beginning! They are noise canceling and don't give me headaches from the pressure of wearing them or using the noise canceling feature. They also have an optional feature so they can detect when you take them off and automatically pause your music so you don't miss it! If you get the companion app that goes along with them you can customize pretty much everything. You have the option to adjust the noise canceling level, the bass, if you want them to auto adjust to your lifestyle and so much more!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, GoogleS!

      We are so pleased to hear how much you love your WH-1000XM4 headphones. It is incredibly rewarding to know that you find them comfortable for long periods and that the noise-canceling feature works so well for you.

      We're also glad you're taking advantage of the smart features like the automatic pausing and the extensive customization options in the app. We designed these headphones to offer a personalized and seamless listening experience, and it's great to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Outstanding Noise Cancellation with Superior Comfo

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 in Midnight Blue offers stellar sound quality, class-leading noise cancellation, and impressive 30-hour battery life. Its comfortable fit makes it ideal for long use, while smart features like Speak-to-Chat and adaptive sound control add convenience. A premium choice for audiophiles and travelers, blending performance, style, and functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarshS,

      Perfect! We're thrilled that you like the sound quality, noise canceling function, battery life, comfort, Speak-to-Chat function, and Adaptive Sound Control of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Switched from PuroPro

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Comfortable fit even with glasses. Great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for this excellent review, KayL!

      We are thrilled to hear that you are enjoying the great sound quality of your WH-1000XM4 headphones! We also specifically engineered the earpads to ensure a comfortable fit, even when wearing glasses, so it's rewarding to know that effort is making a difference for you.

      Add in the great battery life, and it sounds like you have the perfect companion for all-day listening!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Get lost in your own home!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a medical student who was studying for the most important board exams of my life, I had to move back to New York for my rotations. That meant noise from vehicles, and since I lived under a family, brothers sharing their love for each other with their fists - as all brothers do. Now, I did not want to be rude and constantly ask for them to keep their children quiet, so I tried these headphones out to block out the noise. The only thing that could annoy me was my own heartbeat now. These headphones: 1. Are comfortable so I can wear them forever. 2. Charge very quickly for 30 hours of uptime! Even a quick 10 min charge lasted me the night if I forgot to charge them in advance. 3. So versatile, since the Sony app allows you to keep the firmware up to date, and unlocks more features to customize gestures of your headphones, your equalizer, and how much noise cancelling you need. The con? Taking a call isn't so bad, but it's definitely NOT the best quality, which is fine because I played with both the Bose 700 and these headphones and let me tell you that the musician in me was so happy with the beautiful and crisp sounds of the mid-range frequencies that are often discarded for your hearing pleasure. These headphones are definitely worth the buy, you will NOT be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jazz,

      We're glad that these headphones work great for your studies. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We appreciate your feedback about its call quality. Make sure to update the software (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones deliver incredible sound quality and industry leading noise cancellation. They're super comfortable, smart and perfect for music, calls, and travel. Premium performance that truly stands out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob!
      It is truly wonderful to know that your WH-1000XM4s are standing out as a premium part of your daily routine. We're glad they’re providing that perfect mix of quiet and comfort for your music and travels.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony WH10000XM4 headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing set of headphones for the price. The sound quality is really good, and the noice cancelling is second to none. It's very comfortable to wear especially for long hours, and does not hurt your ears like other headphones after a while. The Sony app is also pretty good with plenty of features that you can adjust on your headset. Battery lasts a very long time and getting close to 28-35 hours of battery life and it charges fairly fast too. Also the headset connects really easy to your device unlike other headsets which can get finicky trying to connect to it via bluetooth. The case that it comes with is very nice, sleek, and minimalistic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RN4L,
      Thank you for sharing your wonderful review. We are very happy hearing that you are pleased with the audio quality, comfortability, noise canceling capabiltiy, the Sony app, design, easy Bluetooth connectivity and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Just get them!

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 Wireless Noise-Cancelling Headphones are truly exceptional. The noise cancellation is top-notch, providing an immersive listening experience, whether you're in a noisy environment or just looking to escape. The sound quality is rich and detailed, with deep bass and clear highs. The comfort and battery life are impressive, making them perfect for long listening sessions. These headphones exceed expectations in every way and are easily the best I've ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mitch, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4's amazing noise canceling and sound quality! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Wayyy better than Apples Airpods Maxs!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried out Apples Maxs and even though i am an Apple user through and through, these headphones are much lighter and the sound quality is more crisp and clearer! The Airpod Maxs though are better when it comes to noise cancellation. Just by a little. I don’t mind though since the Sonys makes up for that in every other way possible. I have worn these headphones over 6 hours straight for work and it did not once give me a headache or feel one bit uncomfortable. The best part about these is the amazing battery life. I have yet to charge them again since after the first charge. Its been like 2 weeks of daily usage and im at 40%! Thats wild!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YagirlC, great! We're glad you are enjoying your Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Outstanding Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC and sound quality I have ever experienced. I literally started hearing parts of songs I had never heard before. Battery life is outstanding and they're very comfortable for extended wear. Touch controls are very intuitive. They're definitely on the expensive side, but if you can manage to snag them on sale, I would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gtodd,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A happy listener

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not an audio tech. All I know is, they are comfortable for me, wearing them for most of two 15 hour flights, and the depth and clarity of sound is wonderful. Great around the house too. For the trips, the battery lasted my guess about 20-25 hours. Disconnected a few times with head movement.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi garbini, Thank you for the 5-star rating! We are so glad to hear that you are happy with the comfort and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Wireless BOOM!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As one not normally discount the quality of Bluetooth over wired headsets, I have to say that these pack a major punch! Bass is incredible, the highs and mids are phenonimal. 28-30hr battery make them great fro travel. Using noise cancelling on my last flight - I couldnt hear a thing aside from my music - and no one could hear what I was playing. The app is nice and has an equalizer. One perk is an option to turn on voice assist, which can turn off noise cancelling if you get a call/start talking. 10/0 would reccomend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suits, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been looking for a pair of bluetooth headphones for work and running, and after seeing these on sale I got them. Battery lasts a long time. The noise cancelling feature is maybe my favorite part about them. I can still hear if someone needs to grab my attention, but it blocks out all of the other noises I dont want to hear. Music and audiobooks sound great. I recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user584380,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WH-1000XM4 headphones have become a perfect companion for both work and running. We're glad the long-lasting battery and thoughtful noise-canceling feature are enhancing your experience by keeping you aware when needed while blocking out distractions. Your recommendation means a lot to us—thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US