Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Love it!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."The Sony WH-1000XM4 wireless headphones are a top-of-the-line option for anyone looking for superior sound quality, comfort, and noise-canceling capabilities. With its advanced noise-canceling technology, these headphones are perfect for blocking out distractions in any environment. The battery life is exceptional, providing up to 30 hours of continuous playback, and the touch controls make it easy to manage your music and calls. The sleek design and comfortable fit make these headphones perfect for long listening sessions, and they're compatible with both Android and iOS devices. Overall, the Sony WH-1000XM4 are a must-have for audiophiles and anyone looking for the best wireless headphone experience."
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steelbook, Thank you for the amazing review! We're very happy to hear you're enjoying the excellent sound quality, comfortable fit, great noise cancellation, long-lasting battery life, and intuitive touch control functions of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best headphones in their price point
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has been in the audio industry Since 1950’s, and it shows. Before buying these headphones, I tried on a similar pair for double the price, the AirPods Max, which had great noise cancellation, decent base, but lacking customization and portability. This is where the Sony headphones triumph over apple, the headphones come with their own app where you can customize the EQ and button functionality. They get regular updates, the comfort makes it so you can wear these for a long period, or until the long lasting battery runs out. Not to mention the traveling case with a plane adapter and pc adapter to use. These headphones are meant to travel with their user without being scared to break the bank for great audio and industry standard noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay
Very good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, this product is amazing! The quality is excellent, and the materials used are clearly top-notch. The design is both practical and stylish. Using it has been a smooth and comfortable experience, and I think the price is fair for the value it offers. I highly recommend it to anyone looking for a product that exceeds expectations
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohamedS,
That's awesome! We're glad to hear that you like the quality and comfortable design of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Flagship for a reason
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If these are your first "premium" headphones, you will be impressed. If you are moving up from other models, you will ALSO be impressed. I own a few models of Sony headphones, and these are the flagship for a reason. Even moving up from the M2 of these was night and day. I also own the WF-1000xm3 earphones, and this is that much better. NC is next level, ambient noise mode is greatly improved, and the comfort is smooth. USB-C charging is a great standard, but the big draw is multi connection bluetooth. I never thought I would use it until I was watching a show on my tablet, and it paused the show and rang through from my cell phone. Seamless. App support is fully there, and even has Sony's "lossless" upscaling format. Battery life seems great so far, and it comes with a semi-hard case. Can be plugged in to 3.5mm wired plug, including a dual prong airplane adapter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaelan,
Awesome! We're thrilled that you are enjoying the upgrades on these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable to wear! The battery lasts a very long time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MayraR,
That's wonderful feedback! We're thrilled you're enjoying the great sound, comfort, and long battery life of your WH-1000XM4 headphones. Thanks for choosing Sony. Best regards, Eliab
Good Stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. I my opinion, it's a really balanced sound. The bass isn't overwhelming, nice mids and highs. These made listening to HiFi music on Tidal a whole new experience for me. I'm not going to call these audiophile headphones but the sound quality for the price is really hard to beat. The build quality is nice and the app is user friendly. I'm already in Sony's ecosystem with my earbuds and I like the fact that it saves settings for multiple headphones/earbuds. The noise isolation is AWESOME! The ANC doesn't seem to have any effect on the sound quality unlike other headphones/earbuds with ANC. I noticed on my Bose earbuds, the ANC kinda messed with my equilibrium while the Sony's don't. IDK if that makes any sense but when I activate the Bose ANC it's like a similar feeling to ears popping on an airplane. I was originally thinking it was just between over the ear versus earbuds but my WF1000XM3's also don't, so it must be something Sony is doing different than Bose and others. My only 2 complaints are they aren't as secure on my head as other headphones. If I'm completely upright they're fine but if I lead forward or backwards they shift in either direction so working out with these is a no go and laying in bed with these is a little annoying. My other complaint is that they randomly turn off. I've chatted with Sony's tech support, done resets, but it still happens from time to time. Hopefully an update will fix this issue. It's few and far between so it doesn't bother me too much BUT it's still irking when it happens. I had similar issues with my WF1000MX3's but that problem went away after a few updates so fingers crossed. Overall, these are great. The pros out weight the cons in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kabukimono808, we're glad that you like the sound quality, its build, and noise canceling function. We appreciate your feedback about the fit and it turning off randomly. Rest assured that this will help us improve our products.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Sony overear headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and abilities with ambient noise. Comfortable and good battery life. Nice case and accessories too! Won’t connect to my Samsung tv. But tv is a little pesky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Christopher,
Thank you for choosing Sony!
We're very glad to hear you're enjoying the noise canceling, ambient sound abilities, comfort, battery life, and the case and accessories of your WH1000XM4 headphones!
We recognize that connecting your TV can occasionally be a challenging task. We're here to assist you in troubleshooting this issue.
To connect your headphones to your Samsung TV, first, ensure your TV is compatible with A2DP (Advanced Audio Distribution Profile) for Bluetooth audio. You can usually find this in your TV's specifications or manual. Then, put your headphones into pairing mode by holding the power button for about 7 seconds until the indicator flashes blue twice and you hear "Bluetooth pairing." Finally, select your headphones from the Bluetooth settings on your TV.
For more detailed instructions on pairing mode, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html?search=pairing
Best regards,
-Fred
Bang for the buck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best audio experience that I’ve had since my first AirPods Pro , really comfortable and the battery lasts longer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fernando,
Thanks for sharing your review of the WH-1000XM4 headphones!
We're delighted to hear you're having the best audio experience with them and you're enjoying the comfort and long battery life. It's great to know the headphones are a perfect fit for your needs!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Great Sound, Light weight, not easy pairing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4s are great sounding noise canceling headphones. They’re comfortably fit around my ears for hours. The main positive is its weight. I really only downside is the controls to pairing and unpairing is difficult.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casey, We're glad that you like the sound, noise canceling, and fit. We'll take note of your feedback with regards to the controls. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony M4 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable wear. High performance noise-cancelling setting. Stylish design. Excellent sound quality. Fantastic battery life. This is the best pair or headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SayraL, Thank you for the excellent review! We're delighted to hear you like the comfortable fit, superb noise cancellation, stylish design, great sound quality, and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Love WH1000XM4, still holds up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Given the build issues of the newer models (failing hinges?) , this one exceeds expectations. Sounds great, with excellent noise cancellation battery life and a useful app with EQ. Comfortable with a great case! Excellent buy on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ARivera,
Thanks for the detailed and insightful review of the WH-1000XM4 headphones! We're so glad to hear that they are exceeding your expectations.
It's fantastic that you're enjoying the core features that make these headphones so popular: the excellent sound quality, top-tier noise cancellation, and a long-lasting battery. We also appreciate your comments on the comfort and how useful is the Sony | Sound Connect app.
Your feedback on the build quality is also very important to us. We understand that durability is a key factor for our customers, and we're pleased to hear that the WH-1000XM4's design and build are holding up well for you. The included case is an essential part of protecting your investment, and we're glad you find it effective.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
God-sent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful piece of engineering. You can feel a gush of easy feeling the second you turn on the noise cancelling feature. Absolutely no issues when connecting to my phone as people hear me clearly, unlike my other supposedly noise cancelling ear pods from Spidoc. They are also very comfy with very long battery life. Great for long plane rides. Only reason for not giving it 5 stars is its price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cheap,
Thank you for the 5-star rating and we're glad you like the noise canceling and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Amazing quality, sound cancelling is unparalleled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, the noise cancelling function is great. I have loud roommates and it blocks out literally ALL of the deep-pitched noises, such as doors/ cabinets slamming, traffic etc. They literally are an indispensable part of my life where I live, as low-pitched booming noises bother me the most. They don't block very high pitched noises a ton, but that doesn't bother me at all. The sound quality is very good too, so good I now watch all my movies and play all my games with these. The cost is a small price to pay for the vast quality-of-life improvements this pair of headphones has given me. I was fortunate enough to receive a pair that hasn't had a defect or the "wind noises" or anything. Try not to sweat in them as I heard moisture can cause this, it's not Sony's fault, they didn't design them for wet conditions. Would recommend 100%, they will block many stressful noises in your life, and I can't even go back to my wired headphones now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sobrien411,
You made the right choice with the Sony WH1000XM4! We're thrilled that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love these headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted noise cancelling headphones that wasn’t too expensive and this was a great option for me! I like how I can cancel the noise, but still hear just enough to be somewhat aware of my surroundings. I like the feature where it stops the noise cancelling feature once you start talking to someone. It also feels great on my head/ears, and I’m pretty particular about headphone sizes and comfort. Sound quality is very crisp as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineT,
Thanks for sharing such a detailed and helpful review of your WH-1000XM4 headphones!
It's fantastic to hear that they were a great option for you and you're enjoying all the key features. We're especially glad to know you find the Speak-to-Chat feature useful and that they meet your standards for comfort. Your comments about the crisp sound quality and the ability to balance noise cancellation with awareness are very valuable!
We're thrilled tp hear you're happy with your purchase and hope you continue to enjoy a great listening experience!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Strong sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Long lasting battery. Comfortable. Use at the gym. Stays in place. No slip. Sweat resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cmoore, nice! We're happy that you are enjoying your new headphones! Thanks for choosing Sony ~Earl
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I was hesitant on buying such expensive headphones but after reading a lot of online reviews I decided to take the plunge. I took a flight from the US to Europe and including layovers these were used pretty much the whole time and the battery was still sitting pretty. Now on to the sound quality. WOW. These are the best headphones I've ever experienced. You can definitely tell the quality that goes into these. The one downside is there isn't much true 360 music out there and that was a bummer. I tried the different services they suggested but in the end cancelled them all. However, even with a lack of music this is still a phenomenal headphone. No pain from wearing them, the tuning for my ears was great, the ability to talk and the music shut off was fantastic, and I enjoyed what all I experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnson, Thank you for the detailed and amazing review of your Sony WH-1000XM4! We're very happy to hear you're enjoying the exceptional sound quality, long-lasting battery life, comfortable fit, and the newest features of your Sony headphones. We appreciate your feedback about the availability of 360 music on music streaming apps.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Amazing Headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones! The sound coming out of the headphones is amazing. You can hear every note and symbol. The bass is Perfect. And they are comfortable to wear for long periods of time. The battery life is excellent as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buddylu, Great! Thanks for the positive feedback. We're truly glad that these headphones clear instruments and exceptional sound quality. Good to know you're enjoying everything about your WH-1000XM4, especially the excellent battery life and amazing comfort for long periods of time. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for giving the product a perfect rating! -Jess
Best Headphones in the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is unbeatable in this headphone ,very light weight and its so comfortable in ears. very good for long hours listening. This is one of the best headphone I have tried so far recently. If you are in a market for a good headphone then this is the one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rajesh,
Great! We're thrilled that you like the sound quality, weight, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really happy with my purchase. They perform their noise-cancelling function very well, are comfortable, lightweight, and beautiful. I made the best decision.
I would recommend this to a friendGood earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travel and noise canceling. Battery life is good and they look great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hubguy,
Thanks for the 5-star review! We are elated to hear that you are enjoying the Sony WH-1000XM4 headphones. We are pleased that you find them great for travel and are impressed with the noise canceling capabilities, which are designed to create a peaceful listening environment wherever you go. It's also fantastic that you are benefiting from the long battery life and appreciate the sleek design.
Thank you for sharing your experience and for choosing Sony!
Regards,
Dominick