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Customer Ratings & Reviews

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Comp. Value: $319.00

Customer reviews

Rating 4.7 out of 5 stars with 12557 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 12,557 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Work Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter bought these for herself and they work really well! She said they are comfortable, sound great, and work great at noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi redheadinky,

      That is wonderful to hear! We are so glad your daughter is enjoying the industry-leading noise cancellation and comfort of the WH-1000XM4. It’s always great to know our headphones are making a difference in someone's daily listening experience.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    The best headphones to get!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, the noise canceling is great, they can save battery when you take them off of your head and the way you can connect with two different devices is the best feature in my book! I recommend these headphones, once you get a pair for yourself, you'll instantly love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Syd90s,

      Great! We're thrilled that you are enjoying the battery life, noise canceling, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Noise Cancelling Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone are truly comfortable and pair easily with my iPhone. The companion app allows you to change the sound profile to your liking and also allows you to disable the swipe controls on the side of the earcups. The noise cancelling is great compared to my old headphones and is best-in-class from what I've heard. The battery life is surprisingly long (considering the weight of the headphones) and will comfortably last for over a day. That is more than enough for trans-Atlantic trips to Europe. The only thing is that I wish that the earcups were removable so that I can replace them when the time comes. The hard case is nice since it has a slot for all needed cables. I can confidently put the headphones in my tight bag without worrying about the headphones breaking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Helix,

      We're glad to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the earcups is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Truly Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently got these for my girlfriend. I got rhe XM5s for myself and she wanted the 4s because of the fact they fold. the XM4s have largely the same pros as the 5s i love the light and gentle fit it doesnf hurt your ears after hours of use. the battery life is amazing and the charging is ridiculously fast. The ambient sound control and noise cancelling are really good too. and i generally just really like the way they look.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi fazo1and,

      Thank you for the purchase! We're glad to hear that you like the comfortable design, battery performance and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been some of the best headphones I have ever had. There is adaptable noise cancelling which does wonderful work. I also love the bass. I wear them all the time and am able to because of the long battery life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrea, That's awesome! We're thrilled to hear that you view your Sony XM4 headphones as the best choice, thanks to their impressive adaptive noise cancelling, rich bass, and exceptional battery life. Thank you for choosing Sony! We hope you enjoy an amazing listening experience to the fullest! -Maria Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Just buy them, it’s worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. The noise cancellation works great for tuning out background noise and helping me focus while at work or the gym. They stay secure on your head without that feeling of suffocation, and are comfortable to wear with glasses and earrings. The equalizer offers enough to perfectly balance any genre of music and the clear bass will make any bass lover like myself salivate. Definitely beyond satisfied with my purchase and would recommend anyone looking at these to just go for it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LexiD,

      Perfect! We're thrilled that you like the noise canceling function, fit, comfort, and sound settings of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Simply Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally decided to pick these up the other day after eyeing them for a while. These are my first over-ear headphones from Sony, and I recently purchased the XM4 earbuds which were my first earbuds from Sony. All I can really say is that I'm blown away by these headphones. ANC is almost unsettlingly good, comfort is near-flawless, and sound quality is next-level. Sony's android app lets you customize them to your liking and the integration with voice assistant is something I haven't seen with any other brand. The head band itself makes a bit of a pressure point after wearing them for 1-2 hours straight but still nothing near the long-term discomfort of other brands. Can't recommend these enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeChace,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build quality, top tier noise cancellation, extremely comfortable even after wearing it for long hours, extremely high battery life giving about 30hrs. Overall super happy with the product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Abhi!

      We are absolutely delighted to hear how super happy you are with the WH-1000XM4 headphones! It's wonderful that you have highlighted the great build quality, top tier noise cancellation, and the fact they are extremely comfortable even after long hours.

      We are also proud that you are experiencing the extremely high battery life, giving you about 30 hours of listening time.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    The benchmark for VFM

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using my Sony MDR XB-950N1 which also has noise cancellation. I want to upgrade the headphone hence looking between 1000mX4 and Bose 700. I have tried these headphones numerous times in the product demo area. I felt Sony is having an upper hand on noise cancellation based on the demo i had in the shop's noisy environment. Sound signature is little on the bass side but most of ppl will be pleased with it and can control it in the app. The main difference from my previous sony is the comfort in wearing even for hours. This is amazing companion especially WFH situation, this will help to focus on your activity. The battery life is amazing, redefined the VFM in the premium headphone category. If you got this during the sale then this is a steal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sanjtech,

      We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and not heavy like AirPod max headphones also great battery life and noise control. Love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your feedback, AliciaE! We're delighted to hear that you find the WH-1000XM4 headphones comfortable and lightweight, especially compared to other models, and that you're enjoying their excellent battery life and noise control. Your satisfaction with both comfort and performance is exactly what we strive for in our headphones design. Enjoy your listening experience, and thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best headphones I own

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted to buy Sony headphones and XM4 was right in my budget. They have excellent sound quality, connectivity and amazing battery life. They are comfortable and my ears don’t hurt when I’m using them for longer time periods. I have started enjoying my music even more. They are my companions at home, work, and travelling. Hands down they are the best over the ear headphones I have ever used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KetakiG,
      That's nice! We're glad that you found the perfect headphone for you. We are truly happy that you are enjoying the excellent sound quality, comfortable to use, nice connectivity and amazing battery life. It's nice to know that you are now enjoying your favorite music without any distractions. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, it has good sound and the battery is durable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Noise Cancelling Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS: 1. Outstanding sound quality 2. Excellent noise cancellation 3. Comfortable for hours 4. Long battery life 5. Easy bluetooth pairing. No dropouts. CONS: 1. Expensive. (but less of a con if you get it on sale).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrStan,

      Your investment will be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Well worth the price!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never really had a pair of nice over-the-ear headphones before but had gotten tired of earbuds and wanted to get something sturdy and quality to last me for a long time, and I’m so glad I chose these. Not only are they super soft, but completely cover/cup my ears so there’s no pressure on my cartilage piercings (something I was initially worried about causing irritation). I have a pretty small head so they fit comfortably without extending outward, but are still tight enough to stay in place on my head without slipping. I also absolutely love that I can switch between the different equalizer options to cater to what kind of media I’m listening to (audiobooks, different genres of music, etc). The noise cancelation isn’t as powerful as the AirPods, but it definitely does the trick. I also deeply enjoy that you can adjust how much ambient noise you want and the feature that allows noise transparency/audio pause when the headphones detect you talking or the headphones are removed. Has been used and helpful more times than I can count already. Overall, I’m super happy with my purchase and would definitely recommend to anyone looking to spend a pretty penny on some headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Megan,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you like the comfort, design, equalizer, noise canceling function, ambient sound, Speak-to-Chat mode, and wearing detection feature of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    So good, but not perfect.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling. AMAZING battery life. Very comfortable. Really, the only reason it isn't a 5 are down to two reasons: Batteries: I'd rather replaceable batteries (no e-waste when the batteries eventually dies) and good but not great sound. But Sennheiser and the like aren't making the same great ANC headsets. And I love that I can still use a jack!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Athomsfere, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great for planes and casual listening

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good noise canceling. Not audiophile sound quality but good enough to listen to all your favorites. Good battery life. Got myself a pair and bought another pair for my dad i liked them so much. Pretty comfortable. Not a big fan of that fake leather stuff just because if you sweat it can get sticky but thats partly me being a headphone snob.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frank, Thanks for the 5-star rating! We're glad that you like your new Sony headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones with long battery life! Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhilC,

      Thanks so much for sharing your review of the WH-1000XM4 headphones. We're happy to hear you're loving the sound quality, long battery life, and comfort.

      Those are definitely some of the key features that make the XM4 a favorite among so many users—they're designed to be comfortable for hours on end, perfect for long commutes, flights, or just enjoying your music all day.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Thank you Sony, these don’t disappoint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Sound is clear and noise cancellation works well. I love the feature where you press your palm on the side to hear ambient sound when you want. Battery is phenomenal—I’ve had these headphones for a month, used them almost every day for an hour on average and only had to charge them once. Comfortable as well, even on a small head like mine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Naomi, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    wonderful, perfect, amazing, etc etc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for two things when purchasing these headphones: comfort for my large head and excellent ANC to spare me the sound of my sisters when they're on discord voice chat nearby. I've tried a handful of other sets of headphones that have managed one of the two requirements, but never both. The Sony's manage both and have great sound to my untrained ears. The only ding I'd give them is the touch controls in general, but I tend to use these with my laptop and control most aspects with that rather than the headphones. Still 5 stars because I wasn't planning to toy with touch controls much anyway and the thing that matters (ANC) has a physical button.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi beck,

      We appreciate the positive feedback regarding the smart features and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    WH1009 Xm4.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Sony WH-1000XM4 on sale and couldn’t be happier! The noise-cancelling technology is impressive, the sound quality is excellent, and the comfort is top-notch. Definitely one of the best deals out there — amazing value for the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndreR,

      It brings us great satisfaction to hear that you are so happy with your WH-1000XM4 headphones! We are delighted that you find the noise-cancelling technology impressive, the sound quality excellent, and the comfort top-notch. Finding them on sale made an already amazing value even better!

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US