Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best at what it does
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset under 100 in my opinion! Upgraded from the wh-1000xm3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Broclee89,
Awesome! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
My favorite headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are worth every penny. Sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi branper,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Overall great, buy these instead of the WXM5's
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great. Their app is disappointing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph,
Nice! We are truly happy that your like our Sony WH1000XM4. About the Sony | Headphones Connect app, here's a helpful link that you can access if your having issues with the app.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
If you need further assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Music
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better than my Bose headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello David48, We appreciate your feedback. You chose the best brand. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
The best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Noise cancellation is best in the business
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tester,
Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling money can buy. sounds great as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bart, Glad to hear that you are happy with the sound quality and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. Regards, Carl
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a trip with them on a plane, really helped to cancel noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rameses, We're very happy to hear you're enjoying the industry-leading noise cancelation of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, the quality is very good, friendly to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarinaResendiz, Awesome! We're glad to hear that you appreciate the quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They might just be the best headphones I’ve bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoshuaS,
Thank you for your positive feedback on the WH-1000XM4! It truly is one of our top headphones, distinguished by its advanced noise-canceling technology and outstanding sound quality, which enhance every listening experience. It’s wonderful to learn that you are enjoying the product. Thank you for choosing Sony!
Best regards,
-Fred
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is amazing. Use them to study in a busy house and tunes out every thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VicenteD, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl
Best sounding headphones owned yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have great sound and awesome noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake21az,
Great! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Amazzingggg
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Music comes out so perfect. Perfect to drown out the world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cyclone44,
Great! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Best overeat headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, and the noise canceling is crazy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trev,
Awesome! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Felix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones, they work well sound and feel good. The app that comes with them feels a little subpar but overall I like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Felix,
We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Sony Headphones Connect app is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really blocks out sound love it wouldn’t trade it for anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kelly,
Great! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my partner and she loved them, would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerrickP, we're glad you love our product. Thanks for choosing Sony. ~Earl
Good set of headphones for the $
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fully noise canceling, which im not super satisfied with but the sound quality makes up for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mattchue1,
Thank you for the review. When you are wearing the headset, depending on how you wear the headset, the effect of noise canceling may vary or a beeping sound (feedback) may be heard. In this case, take off the headset and put it on again. The noise canceling function works primarily on noise in the low frequency band such as vehicles and air conditioning. Although noise is reduced, it is not completely canceled. Also, do not cover the microphones on the left and right units of the headset with your hand, etc. The effect of noise canceling or the Ambient Sound Mode may not work properly, or a beeping sound (feedback) may occur. In this case, remove your hand, etc. from the left and right microphones.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
A must have headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice Sony headphone with great features and excellent quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramesh,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use it everyday whenever I work out or study outside. One of the best purchase I had this year and if you are considering buying it, buy it. I waited several months before buying and I should of bought it sooner:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esther,
You made the right choice with the WH-1000XM4! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! A great purchase and the canceling noise is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mariely, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin