Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class by far .great sound best noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jperez,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good service and I really like the best buy and product too
I would recommend this to a friendBrand response from SonyListens
Posted .Hey DharmP, thank you for your positive review of the WH1000XM4 headphones!
We're delighted to hear that you had a great experience with Best Buy and that you love our product. Your feedback is greatly appreciated and helps us continue to provide high-quality products and services.
Enjoy your WH1000XM4 headphones, and thank you for choosing Sony!
Gus
Great sound cancelling, terrible beat buy warranty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great at noise cancelling but within a couple months it wouldn’t charge. Had the warranty with beat buy that was $90 on a $350 headphone set. They would swap it out but wanted another $90 for a new warranty. What a bad warranty, makes me not want to shop at beat buy anymore, certainly won’t be using their warranty. They know it’s junk and price accordingly. Had to purchase their with the money I got back but will avoid after that
No, I would not recommend this to a friendSony Wireless Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got these for my son's birthday. He uses them everyday. Would definitely recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mlk777, That's awesome! We're delighted to know that the Sony WH-1000XM4 headphones were a perfect birthday gift for your son. It's great to hear they're getting daily use. Definitely a recommendation well earned! Thanks for choosing Sony. -Jess
Sony WH-1000XMA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and easy to connect. Noise cancellation superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cfyaya, Perfect! We really love to hear you like the impressive noise cancelling feature, easy to connect, and amazing sound quality of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess
Great Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my favorite headphone ever, and the quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks Dave for choosing Sony! Regards, -Craig
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although these headphones are not the latest, they are amazing. I love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoC,
Thank you so much for your review! We're thrilled to hear you're loving your WH-1000XM4 headphones. It's great to know they're delivering an amazing listening experience for you. Enjoy every beat!
Thank you for choosing Sony!
-Maria
cheaper than apple headphone airpod max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than my beats cheaper than apple headphone .. enjoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akki, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and good noise cancellation technology
I would recommend this to a friendBrand response from SonyListens
Posted .Hello utthon,
We are glad you like the sound quality and noise-canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
Silenced close by barking dogs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work fantastic at canceling out surrounding noise!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SilenceisGolden, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones. Good noise canceling and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Must buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovw these by far. Favorite headphones ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excitedtodissapointed,
Great! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great noise-canceling headphones, on par with Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EPTechGuy,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Average Headphones for the Price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For almost $400 I expected a bit more. The noise canceling is amazing don’t get me wrong, however; it’s not out of this world. I also found these headphones lacking bass. Overall, I don’t think it’s a major upgrade from the previous WH-1000XM3’s, unless you really need and love the extra new features I don’t see a necessary reason to upgrade. Older headphones like Bose QC35 ll and XM3’s do the job merely the same and they are cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi raymonddz,
We appreciate your review of the WH1000XM4 headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs.
Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for choosing Sony.
~Ralph
Great sound even greater price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Better than higher priced headphones by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JavonTyus,
Good to hear you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
Best noise cancelling headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best noise cancelling headphone I’ve ever purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marco,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Best headphones ever
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The best headphones that are ever made they do the same thing as the 5 but a better price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnieC, That's awesome! We're glad you like the XM4 Wireless headphones. Thank you for choosing Sony. -Craig
Review?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets hot and cup touches my ear, but sound is good when eq adjusted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabereviews, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like sound quality, we regret to hear that you didn't like the fit of the earcups. We understand that finding the perfect fit can vary from person to person. We recommend adjusting the sliders to achieve a more comfortable fit. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancelling but bad connectivity
I would recommend this to a friendgood
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent better than bose qc35 wonderful out of doubt
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iphoneuser123,
You made the right choice with the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph