Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent better than bose qc35 wonderful out of doubt
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iphoneuser123,
You made the right choice with the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
$300 for these?? HA
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.touch controls were useless, it didnt respond to the gestures 95% of the time. The audio upscaling is nice but overall volume was way too low even after extensive EQ adjustments. No way these are worth $300! My pair of $80 700Ns are better so I sent these back the same day they arrived
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi grumpyoldfart,
We regret to hear that you're not having the best experience with the touch controls and volume of the headphones. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The steps on these links may help you have a better experience with the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love them sound very well. work well with my laptop
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlackBox, We are glad to know that you love the sound of your Sony headphones very well and they work well with your laptop. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!-Vincent
Best one yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling over the ear headphones I have owned yet.
I would recommend this to a friendworth the money if you decide you want these.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase i own the xm3's i absolutely love these xm4's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wheeler1234, we're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
Worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit Pricey but can say they’re definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jarrito,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good but scary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the most amazing headphones currently in the market. Everything is perfect. But these are not good for me. After two hours of constant use I got worst headache of my life. I think main reason is headphones applies pressure to ears a lot. In my opinion Sony needs to test them. May be these headphone can cause deafness.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rohan,
We appreciate your 5-star review of the headphones. We regret to hear that you are not having the best experience with its fit. Make sure to adjust the headband of the headphones for optimum fit and comfort. The headset must also be worn properly. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for choosing Sony!
-Ralph
Best One I’ve bought so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice cancellation on these are amazing. I recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheUnknown, we're glad you like the noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Not better than the Jabra Elite 85H
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these after my Jabra Elite 85H went out. The M4 noise canceling really is not up to par with my last set of headphones. If you're in a vehicle and a semi passes or the wind blows they make a weird buffering sound, like the drivers are bottoming out and it really ruins the experience especially for $100 more than what I paid for my last set of headphones (85H). I already returned these and bought the M5 thinking that the extra price hike would make a difference. It doesn't, (I mostly listen to podcast) between the 2 the noise cancelation on the Sony M4s we're by far worst and the M5s we're better. I could not tell the difference in sound quality, between these and M5 (I mostly listen to podcast) between the 3 the noise cancelation on the Sony 4s we're by far the worst and the 5s we're the best but not worth extra money. I'd rather pay nearly $500 for H85 versus the Sony M5 so I will be looking to Sennheiser.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kenny,
We regret to hear that you were not satisfied with the WH1000XM4. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app).
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
You may also use these steps for your WH1000XM5 if the noise canceling function if not sufficient. Additional information and troubleshooting steps can also be found on this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
worth the upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.huge improvement from the lower model. WOW what a difference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helpful,
We're thrilled that upgrading to these headphones was worth it. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Exceeded expectations
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation and sound quality very impressive. Great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
outstanding headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. The build quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJHARR,
Awesome! We're glad that you are enjoying the sound and build quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Fantastic headphones get em!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I wish I would have bought these first. My first set of headphones (Beats) were pure garbage. Constantly Disconnecting, did all the updates and resets. Still Liddell not work. Took em back and got these. There is simply no comparison. The sound is tremendous, set up is a breeze and never disconnects! Duh…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junk, You chose the best brand this time. We are glad that you like your Sony wireless noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Excellent Noise Cancelling Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones are excellent at noise cancelling. Well constructed. Takes time to get used to the controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Texas1, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
Isolation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound. Needs a week to break in but almost perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hollyjamliv100,
Good to know that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We do appreciate your feedback. Thanks for choosing Sony.
~Ralph
amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worth the money!! great sound and noise cancel. 5/5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andi!
Great! We're thrilled that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Useful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it keeps noise out but i dont like that it has annoying automatoc features
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jake, you like the noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
Sound quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality! They are a little pricey but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Love these headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always love some good quality yet affordable headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dcho, Great! Good to know you love the overall quality of your new Sony headphones and you feel that the unit is worth its price. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones noise canceling works great best I’ve ever had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nate, Thank you for giving the product a perfect rating! We're glad to hear that this is the best noise canceling headphones you ever had. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam