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Customer Ratings & Reviews

$269.98
Save $128.02
The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12637 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 495 Showing 9,881-9,900 of 12,637 reviews
  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. They have been pretty great, must have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marco,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the product quality and sound is the best. Thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dan20,

      Great! We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    The best noise canceling headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I love using them while making calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestbuycustomer, Thank you so much for the 5-star rating! Glad to hear that you like your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear and crisp sound! Great for music and audio books.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NancyB, We're very happy to hear you're enjoying the overall sound quality of your WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best Headphones I've ever owned!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless headphones from Sony are awesome. Buy them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alan,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product and I recommend it. Good sounds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edward,

      Great! We're glad that you're enjoying the amazing features of the headphones like the sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great. I’m glad I purchased them. Love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lydia, Thank you for purchasing the WH-1000XM4! We're glad to hear you love the sound quality of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can wear these headphones for hours really comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gardi, We are glad to hear that. Your WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Noise Cancelling head phones in the market currently

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phani, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Noice!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves these. I was worried they wouldn't be small enough to fit her smaller head but they do! I can't tell if she is doing a guided meditation or sleeping!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Elliott,
      Great! We're glad that your wife loves our Sony XM4 headphone and it's nice to hear that it perfectly fits her head. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Awesome noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality sound! The noise cancelling is superb!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mimi, Awesome! We're glad that you love the sound quality and noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My godson wanted for xmas and was on sale and saved over a hundred bucks. He loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spank, You've made a wonderful choice! It's wonderful to hear that your godson loves the WH-1000XM4 headphones! It's great that you were able to take advantage of a sale and save over a hundred bucks. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    best headphones ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent noise cancelling, no too much competition out there

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi junior,

      Great! You definitely made the right choice! We're glad that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    GREATEST HEADPHONES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best noise-canceling headphones on the market period!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kyle, You chose the best brand! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best Headphones On The Market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best over the ear headphones on the market!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt,

      Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sony Headphones Review

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great noise sound. Plz be fragile with them!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KharieJ,
      Thank you for your feedback. We're glad that you like the noise canceling feature of your Sony WH1000XM4. Being small in size but it is made of quality materials. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product , worth the price and quality at its best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones on the market, and they sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dave,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best my headphones. Sounds quality is excellent!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi barstan, we're glad that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones with the noise cancellation feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestbuyman,

      Great! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US