Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones sound is great and they look good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ammo, Thank you for giving the product a perfect rating! We're very happy to hear you appreciate the combination of great sound quality and design of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony Headphones best headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase of the year. Use it all year round!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KemarA,
Thanks for the 5-star rating! We're thrilled to hear you're enjoying the WH1000XM4 headphones! Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony! -Aldair
]
great noise cancelling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best noise cancelling headphones at a great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi subhra231,
Perfect! Great to know that your your investment with the headphones is worth it.. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! - Kris
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the noise cancelling aspect of these. Also, the sound is so much better than computer speakers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cknurek,
Great! We're thrilled that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The best Headphones available,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Headphones available, nothing can beat it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nightraptor92, You chose the best brand and we are glad you are happy with your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling headphones in the market. I don’t give it 5 stars because connectivity with two devices is having problems.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you're having issues with the multipoint function. When using a multipoint connection, if you play music on the second device while still playing music on the first device, the music from the first device will continue to be heard. Stop the music on the first device so you can listen to music from the second device through the headphones. If you stop the music on the first device but then can't hear any sound, turn off the first device, or disconnect the Bluetooth connection between the headset and the first device. Make sure to also set the multipoint function:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH1000XM4 wireless noise-canceling headphone is good headphone so far. I used it for less than a month.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samon,
Awesome! We're glad that you are having a great using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both noise canceling function and sound quality is amazing
I would recommend this to a friendGreat Noise Canceling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The noise-canceling is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejandra,
Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
impressive headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re awesome! The noise cancellation it’s just amazing.
I would recommend this to a friendVery good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing ANC, long lasting battery, can be used as a wired headset. Microphone is not as good as the gaming headsets though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tranken,
We're glad that you like the noise canceling function, battery life, and wired option of these headphones. Your feedback about the mic function is greatly appreciated. Make sure to install the latest software version of the headphones for optimum performance. We hope you continue to enjoy the amazing features of the headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Jayson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Sounds amazing!!! N. H. N
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayson,
We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Best noise-cancelling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Headphones, Best noise-cancelling feature ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tejas,
Great! We're glad that you like the noise canceling function of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sauly likes.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good great sound blocks noise. Great sound I like it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sauly123, we're glad you like the sound quality and noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
All Show
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones come with a lot of window dressing but as far as I'm concerned the sound is pretty generic. I will say they are nicely put together and have a nice fitted hard case but that's about it for the price. A lot of bells and whistles but seem to have neglected how they sound which is really what matters most. No real bass to speak of even using the equalizer on the app. The swipe controls on the right headphone were hit or miss. Even though I tried and tried to navigate them. If your priority on buying wireless headphones is noise cancellation than maybe these will work for you but if you are into music you can feel these might not be for you even at the sale price. I returned them as maybe the pair I had were defective. I wasn't having a second go around of disappointment. However, I will say I love Sony products just not this one. I ended up buying a lower tier pair of Sony headphones that did have extra bass that you could control with the app as well as noise cancelling. All around great sound. Not just a bunch of novelty features. Swipe control features works like a charm. And to top it off I caught them at a black Friday price and put a lot of money back in my pocket. Good Luck!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SKEL,
We're glad that you like the design and supplied case of the headphones. It's unfortunate that the sound quality and touch controls didn't live up to your expectations. It is recommended to use your index finger when controlling the touch sensor. Having the latest software version of the headphones (updated through the Sony Headphones Connect app) will provide optimum performance and might have changed your experience.
Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. We hope your other Sony headphones will continue to provide you with excellent performance. Thanks for sharing your review and for choosing Sony.
~Ralph
Very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality amazing nous cancellation good easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard,
Good to know that you're enjoying the sound quality, noise canceling function, and user-friendly features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
~Ralph
Quality and comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and super comfortable. Top of the line
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Music and tv sound amazing with these headphones, buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, We're pleased to hear that you like the sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is awesome. Phone reception not the best.
I would recommend this to a friendGreat Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome. Got them on sale. My son loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tara,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph