Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them as a gift for my husband and he lives them. The only con is that to use all the features you have to download the app, also if you wear them and talk the music pauses and it activates a Siri like feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skyy,
Thank you for the purchase! We're glad to hear that your husband likes the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
SSS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones! Though pricey, worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good for the price. Decent sound quality. Wanted more and better but had budget limitations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LincolnCarlsbadCA, Thanks for sharing your experience with your Sony headphones. We highly suggest playing high-quality audio files with your Sony WH-1000XM4 headphones for best listening experience. We also recommend using the Sony | Headphones Connect app to personalize the settings and your overall experience with your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great quality but not comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice canceling works really well, they were easy to use, and the sound quality is great. Had to return, however, because they're quite uncomfortable for me to wear. I have a larger head, and these are a bit rigid. They can be adjusted in the length, but I could get them to not press behind my ears, which give me a bit of a headache if I wear them for longer than an hour or so.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nrose, While we are glad to hear that you are happy with the noise-canceling of the WH-1000XM4 headphones, we are sorry to hear that you had to return the unit due to comfort issues. We took note of your feedback and we hope that you consider Sony again in your future purchases. -Carl
- Pros mentioned:Sound quality
Best Wireless Headphones I've Owned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ANC helps you escape real world noise and chaos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle, Wow! We're very happy to hear that and thank you for the perfect rating! Good to know you're enjoying the noise canceling feature of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
SONY WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancelling and sound performance !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
A "Sound Investment"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony wireless headphones. They easily connected to my Bluetooth devices and the corded connection makes my flights more enjoyable. The design seems to be more durable than a previous brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCampbell, we're glad you love our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Not long term
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is good and the noise cancelling is nice, but you'll need to download an app to make sound adjustments. I have had them for a year and I am very gentle with them, but they have already broken at the hinges and this seems to be a common issue with these headphones. very disappointing especially considering the price. it also has difficulty connecting to my iPhone sometimes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Karen,
Thank you for reaching out and sharing your concerns with us. We truly regret the issues you've encountered. While we’re delighted to hear that you appreciate the outstanding sound quality and exceptional noise cancelation of your WH-1000XM4 headphones, we are sorry to learn about the difficulties with the headband hinge and occasional connection problems with your iPhone. This is not the experience we intended for you.
To address the headband issue, please contact us at socialsupport@am.sony.com so we can assist you further. We apologize if you’ve already provided some of this information in your review or to customer service; we just want to ensure we have the most accurate details for a prompt resolution.
Could you please provide the following information?
- Name
- BestBuy Username
- Model Number
- Issue
- Telephone Number
We appreciate your understanding and patience as we work to resolve these matters. Thank you for bringing this to our attention.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great Noise Cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise-canceling headphone you can buy today.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cycyc, we're glad that you're enjoying the noise canceling function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the xm3 these headphones are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dropd,
Thank you for upgrading! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like the look good sound quality little wiggleyyyy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maev,
Thank you for the purchase! We're glad to hear you like the sound quality of the headphones. Make sure to adjust the headband of the headphones for the best fit and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
best if you don't use it with Samsung TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My returned 100xm4 's has great noise cancellation and good sound but it is no use if you cannot connect to my Samsung TV consistently. You cannot pair directly to Samsung TV without using phone app. When connected, it randomly get out of sync and crackling sound every few minutes. It annoyed me so much that I returned it. I waited and installed all firmware update before my return window. My older Sony XB900N and other cheap Bluetooth headphones/earphones have no Bluetooth issue. If Sony fix this with firmware update I may consider this again.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Mr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Sony headphone so cresp and easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andys,
Great! We're glad that you like the amazing features of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A purchase for my daughter. She loves them for the sound quality. Has a longer battery life than similar headphones made by other companies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stretch, You've made a great choice! We're very happy to hear your daughter loves the sound quality and excellent battery life of the Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camen a time and is good products perfect for Christmas and happy thank bestbuy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user863629, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Fantastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic! amazing sound! Noise cancellation!!!!!!
I would recommend this to a friend - Pros mentioned:Sound quality
Pleasantly surprised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly great consumer headphones. Very bassy, very warm sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daddy, thank you so much for the 4 Star review! We are really thrilled to hear you are happy and satisfied with the incredible sound quality of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Pretty great overall.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation really works well. Sound quality is top notch too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CKane, That's great! We are glad that you like the quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Overall great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is too good, even on ambient mode
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skylar, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony WH-1000XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones. Fantastic sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie, Great! Good to know that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph