Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
The best all-rounders
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent all-round headphones. They have everything you would want in a pair of wireless headphones. From a compact case, to a headphone jack, to foldable ear cups. And all for a great price compared to headphones like the AirPods Max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi milaneso111,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They weren't that durable, I hope the warranty covers them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Kathy,
Thank you for considering Sony products. We apologize for any inconvenience caused with your WH1000XM4 headphones, This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To better assist you and ensure the smooth processing of your one-year limited manufacturer's warranty, we kindly request that you contact us via email at socialsupport@am.sony.com. When reaching out, please include the following information in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Gadget of the choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MNH college doing daughter loved Thai as her birthday gift! In my opinion this product is not overpriced for the value it generate and when compared with other competitive products on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asif, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Cons mentioned:Price
Really nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones. A little pricey, but lots of capability and performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stump,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
they are worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these I was going back and forth with these and apple AirPods Max. I happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherO,
Excellent choice! We're glad that your investment with your WH1000XM4 headphones is worth it. Thanks for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Ok but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones look nice and sound is good but I found Bose more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with the design and audio quality of the headphones. If you have not used them yet, you can use the Sony Headphones Connect app and Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for me. I love them but my husband likes them more because when I am watching tv he can’t here it. So he gets to hear his own tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy09, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
A Really good Pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re not out of the box ready. The Bluetooth connectivity can be quite fussy. It’s not as seamless as AirPods for example, but once you customize them in the app they’re a great every day pair of headphones. Serviceable for anyone whom is not an audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeeC, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Not BOSE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good to listen. I had a set of Bose but they stopped working replacement set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jrf1, Awesome! we are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Great headphones + noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest headphones ive ever used to date. Super comfy and excellent noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minitor,
You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Like the airpod max, only for bespectacled folk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for the wife, after the airpod max's didn't seem to land on the right side of the confort zone . . . . . . . on top of that, it doesn't have the robo-voice that Bose seems to be dealing with lately (great for conference calls)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi InitialReview,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Works then shuts down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometjust shuts down. Totally charged! When works… great
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTThomas,
Thanks for sharing your thoughts and experience using your WH-1000XM4 headphones. It's unfortunate you've been running into difficulty. In order to save the battery, the headset will automatically turn off after 15 minutes of not being worn. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function).
For more details on what you can do with the “Sony | Headphones Connect” app, you may find this link helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Despite your concerns, we're happy to hear you like most of the features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback! -Jess
- Cons mentioned:Volume
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones... they just didn't get loud enough for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAmato13, we're glad you like our newest industry-leading noise canceling headphones. We're sorry to hear that you have an issue with the volume of your SONY unit. Turn up the volume of the headset and the connected device.Connect the Bluetooth device to the headset once again.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Sony- Silver Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to purchase this as a gift for my teenage son. My son loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ellen, great! We're glad your son loves his new headphones! Thanks for choosing Sony! ~Earl
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! They are worth saving up for in my opinion compared to getting a cheaper model. The app allows you to customize it to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wrongitem, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Good for some, fitment may be issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall sound is impressive, but fit issue meant I couldn’t comfortably wear these headphones for extended hours. Unfortunate, so I had to return them. Issue is the pain they cause on the top of my head no matter how loose I made the band. I would have to constantly adjust the placement of the top band and it lead to not enjoying my experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mpayne2k, While we are glad to hear that you are happy with the sound quality of the WH-1000XM4 headphones, we are sorry to hear that you had to return the unit due to comfort issues. Adjusting the headphone sliders can help with the fit. We hope that you consider Sony again in your future purchases. Regards, Carl
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, not as loud as I wish, but the noise cancellation is A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AC2019, thank you so much for your positive feedback. We are so happy to hear you are satisfied with the incredible sound quality and superb noise-canceling functions of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Headphones heats up with continuous usage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and mic got better. However heating issue is still there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Usha, we're glad that you like the sound quality and mic function of the headphones. Your feedback about the heat is greatly appreciated. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for choosing Sony. ~Ralph
Superb Sound Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this during Black Friday for around $229, and chose this instead of the XM5's due to the $100+ price difference. This headphones fold as well as compared to the XM5's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 256MicroSD, Awesome purchase! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony wireless xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome cans! Noise canceling is a little to good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carpenterpope, Fantastic! We're very happy to hear you like industry-leading noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam