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Customer reviews

Rating 4.7 out of 5 stars with 12560 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 12,560 reviews
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very comfortable. I wouldn’t buy these for someone if they have a smaller head. They did not fit my girlfriends.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WillP,

      We couldn't be happier to hear that you are enjoying the great sound quality and comfort of your headphones. We appreciate you sharing your feedback regarding the fit; we always aim to design products that offer a premium experience, and your honest input helps other customers find the right match for their needs. We hope you continue to enjoy every beat!

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Better than I imagined! Outstanding!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extraordinary sound options for all musical tastes. For my taste the base is perfect. Fit is also extremely comfortable for long movies or concerts. There's a learning curve to fully appreciate and try all that they can do. Be patient. Pairs extremely well with my lg V60 phone both wired and wireless. Also pairs well with Samsung Q80T TV. (must download app and follow the instructions!) LOVE auto shut off when you remove them and pick up right where you left off when put back on! Can also be customized to your own ears. Worth the money! You will have these a long time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DAR212, Thank you for taking he time to write such a thorough review of your WH-1000XM4. We're thrilled to hear your purchase went well and it exceeded your expectations! We're also glad you like the features and incredible sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for your purchase! -Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Headphones out there.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever. Blows Bose away. Noise cancelling is top of the line and I love how they can connect to two Bluetooth devices at once. I can be listening to YouTube and get a phone call and my computer will automatically pause YouTube for the phone, then automatically resume once I hang up the call. They're also very comfortable. I can wear them all day without any discomfort. Battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlotteNative,

      You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling, Great Bass, Excelent Battery life, Nice confort. Will recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Metrixx3,

      You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! Use them everyday, genuinely block out all noise even in large crowds. The base is amazing. Lots of ways to customize the sound just the way you like it. Also very comfortable! Overall 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaraJ, We are glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony and for the 5-star rating! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best pair of headphones you can buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality sound I've heard from a headphone set, easy to use, noise canceling works great, it's comfortable to your ear and battery last for hours I would recommend it to everyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jesus,
      Thanks for the feedback and for the recommendation! We're glad that you are pleased with the audio quality, comfortability, long battery life and with the superb noise canceling caapbility of our XM4. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Gods gift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally changed my life forever. It’s so comfortable and it’s so easy to throw on. It has a very clean look and it sound really good. It doesn’t feel like a weight on your head, it feels really light. It’s so amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jasmine, great! We're glad you like your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Decent sound & noise cancellation, bought twice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased these headphones twice now. The first set lasted a couple of years' worth of heavy use. I love that I can pair it with two devices. The noise cancelling is decent. It recharges VERY quickly in only 10-15 minutes. The app on the android (my phone) is a better than the one for apple devices (my iPod). The second pair tends to have a few minor issues, but I am still happy with them in comparison to if I went with the next model. I had also looked at a few other companies, but found this set was still the best value for your money (on sale) and functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christina, We're glad that you are enjoying the sound, noise canceling, and use of app. Thank you for choosing Sony! -Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Needed for quality sound and good base

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible noise cancelling abilities, very comfortable on my ears and flexible, comes with a case, USB-C charging cable and has great base. Not perfect but great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeffew64,

      Thank you for the positive feedback! We're glad to hear that you like the noise canceling, comfortable design, and quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    So far, the best headphones I've had in this price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are ears down the best headphones I've ever had. Over the years I have had all sorts of brands including Beats and Sony, mostly on ear versions. Over the ear is clearly better and where these win are with comfort and battery life. The battery is long lasting and the comfort to match. The ability to connect to two bluetooth items is another winning play in my book.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LittleByrdEee,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Dr Mohan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice good sound quality, and more than 72hrs charging .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohanG,

      We are ecstatic to learn that you are enjoying the sound quality of your WH-1000XM4! It is wonderful to hear that the battery performance is providing you with such extended listening time between charges.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid loves this headset. It has of a superior sound quality and very well designed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Amemyself,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your kid loves the WH-1000XM4 headphones! Knowing that the sound quality and design have made a positive impact truly means a lot to us. Thank you for sharing your experience—it's wonderful to be part of your family's listening journey.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    great headphones with some of the best noise cance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! They do a very effective job of reducing/eliminating background noise. They are so effective that when I take them off and you hear the hum of the AC or the whoosh of the air moving, it sounds loud! You get used to the dead quiet very quickly when these are on. It can be so quiet that it may cause some people discomfort, so it's nice that there are adjustments available to allow some amount of ambient noise in. They also pair very easily with multiple devices (I have mine paired with a Mac laptop, a Windows laptop, my phone and an Android tablet). There are tons of reviews on youtube and other places online that go into way more detail that I could in this small area, so check those out, but the take away from all of those other reviews is these are some of the best, if not the best sound cancelling consumer grade headphones. I have to agree with that after testing (and buying) a number of others. I've found these to be pretty comfortable to wear for all day conference calls and the audio quality is great for music and voice. The carrying case is a really important feature for me since it protects the headphones in my backpack when I'm traveling. Overall I'm extremely happy with these and would buy them again if I lost or damaged them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rsouthern,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, great sound quality, easy storage.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LaurenH,

      We are immensely pleased to hear that you are enjoying the exceptional sound quality and comfort of your WH1000XM4 headphones. You’ll find that the industry-leading Noise Canceling allows you to truly immerse yourself in your music, while the Speak-to-Chat technology automatically pauses your audio the moment you start a conversation for seamless transitions.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Best headpones!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I've ever used. Don't just put them on, listen to music and decide the sound quality. With these you have to download the app and adjust the EQ to make them sound good but once you dial it in, they are fantastic. I've never once had a drop from the bluetooth connection or distortion even walking away from my phone all over a house. The noise cancellation is great too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael!
      Thank you so much for taking the time to share your feedback about your new WH-1000XM4 headphones! We are delighted to hear how impressed you are with them, especially the fantastic audio experience once you customized the Equalizer settings in the app.
      It’s also wonderful to know that you are getting such solid, reliable performance from the Bluetooth connection.

      We're genuinely thankful you decided on Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Why did I put off buying these for so long???

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been planning to buy a pair of Sony 1000X headphones since the original MDR-1000X came out, and I finally pulled the trigger and picked up a pair of 1000X-M4s on Black Friday. I knew they were good headphones—I've always known they're great headphones—but they STILL exceeded my expectations. They're comfortable. They have excellent noise cancellation. And the audio quality, especially on the high end (vocals, snares) are HANDS DOWN the best I've ever heard. I genuinely couldn't believe how crisp and smooth the audio is. They're feature rich, especially with the companion app. I'm not the biggest fan of the touch controls, but that also might just be something I need to adjust to. Seriously, buy these headphones. You will not regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,
      Finally! Congratulations on your new Sony WH1000XM4. We are very happy that you made the right choice in getting your own XM4. We are thrilled that our XM4 exceeded your expectations. Enjoy the comfortable design, excellent noise canceling feature and audio quality of your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best headphones you can get

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever owned. Comfy for all day wear, lightweight, sounds amazing. No complaints .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JOSHD, we're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love These Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really been enjoying these headphones. The sound cancelling works wonders and the sound quality is amazing. The touch feature to control audio and playback works well. One thing I really liked was when taking off the headphones it would automatically pause your music and restart once you have them back on your head. Ive spent hours listening to my favorite songs and revisiting them again in a better sound experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndresA,

      Thank you for choosing Sony!

      We're honored to hear that you're enjoying your WH1000XM4 headphones and the impressive sound-canceling and audio quality they provide. The thoughtful touch controls and automatic pause feature truly enhance your listening experience, making it easy to immerse yourself in your favorite music. Thank you for sharing how these headphones have elevated your music time—it means a lot to us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing Wireless Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the Sony-WH-1000XM4 wireless headphones in Midnight Blue for 3 months now. I bought these originally to help with flying anxiety and they served that purpose well but I didn't expect how much I would use them beyond that. I now use them in conjunction with my earpods for mobile listening, swapping between the two depending on the situation. Overall These headphones are amazing. I am very happy with the sound quality. Soundwise gives me everything I want and you can adjust things like the bass in the sony headphones app. The app works well enough and allows you to set the devices your headphones connect to (can have 2 connected simultaneously). The noise canceling performs best on constant sounds (which I think is where all noise canceling functions best). Additionally the sound pass through feature I have found to work as promised. The physical feel and interface is great as well and I love that is has the functions that work with my iphone/ipad such as double tapping the right headphone to pause/play. The headphones fold up nicely into a carrying case that is protective and works great for me carrying these in a backpack.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boltron,

      Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and great sound. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ShawnaP,

      Thank you for choosing Sony!

      We’re excited to hear that the WH-1000XM4 headphones have been easy to set up and provide great sound along with comfort. It’s rewarding to know they offer a seamless and enjoyable listening experience that suits your needs so well.

      Best regards,
      -Fred Sony_US