Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10104666
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort
Wh-1000xm4 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best over ear headphones ever!!! The sound quality is amazing it is so comfortable you don't even feel it on your head it's really light weight overall really worth it I really recommend this product!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusV,
Thank you for recommending our Sony WH1000XM4. We are very happy that you are pleased with the superb audio quality, comfort and lightweight design of your new Sony WH1000XM4 Headphone. It is really worth every penny! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better than I expected. The sound is great and the fit is amazing. The only downside is that it is not soundproof
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user992120,
We appreciate you sharing your experience and are glad you find the sound and fit of the WH-1000XM4 better than expected. While our industry-leading noise-canceling technology is designed to significantly reduce ambient noise for an immersive listening experience, no consumer headphone can be 100% "soundproof," as it is designed to operate within safe listening levels. If you are experiencing excessive noise bleed-through, ensure the Noise Cancelling function is fully enabled and optimized via the Sony | Headphones Connect app, or try adjusting the earcups for a tighter seal.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort
The best comfort and ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now these headphones are amazing the bass is top notch the ANC is amazing and the comfort is unmatched i love these so much I recommend these 12/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronL, that's fabulous! We greatly appreciate your recommendation, and we're happy that you're satisfied with the amazing quality & performance of your WH-1000XM4. Thank you so much for the love and for choosing Sony! - Romeo
- Pros mentioned:Comfort
Excellent.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. It's everything I've ever wanted but couldn't talk myself into getting. I finally decided to splurge on myself and boy am I glad I did. Noise canceling, comfort, and sound are all fantastic, while the battery is spectacular. I was iffy on the touch controls but they are super easy, work exceptionally well, and are are simple to use. Absolutely love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeeDizz,
Great! You definitely made the right choice with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Best Music Purchase for 2020
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To set context, these are my first pair of Over the Ear headphones. Normally I use in ear for working out and moving around. I bought these on a whim at a great price and I don't even begin to second guess the cost. I'm not an audiophile, for me these headphones are crisp and clear, the bass is solid and I haven't been able to compare the noise cancellation. My favorite feature is being able to connect to two devices, being home and being able to put these on and still get messages from my phone or doorbell is awesome! I have received good feedback from people who I talk to on the phone - a huge plus!! For someone who likes music, and can wear these (comfortably) for hours at a time - one of the best purchases for 2020. I'm still using the in-ear for workouts, but these for everything else. Buy them on sale and don't spend the money for anything more expensive - just pick a color. I bought silver thinking it is different, and since they are on my head I don't care - but when I look at them on the stand - I wished I would have picked the dark blue. These are everything positive that other reviewers have mentioned. Other items such as quality are on point and no issues, I haven't had a chance to run out the battery - but appreciate they are USB-C, so I can use the same charger as my other equipment. Buy them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CReview,
We're thrilled that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort
Its very nice :D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones. However they do shut off randomly but that could just be bc my phone sucks. I like the noise cancelling feature and they are incredibly comfortable. Very nice :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MEOWM,
We're glad to hear that you like your WH-1000XM4 headphones and find them comfortable with great noise canceling. We're sorry to hear about the random shut-offs, and we can look into that for you.
This issue is typically not caused by the connected device. A common reason for this behavior is the "Automatic Power Off" feature in the Sony Headphones Connect app, which can be configured to turn the headphones off when no music is playing. If this isn't the case, please try resetting your headphones as this can often resolve minor glitches. If the problem persists, our support team is available to provide more detailed assistance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort
Great sound and value for price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a lot of research before buying the xm4’s. Really like the sound quality and adaptive sound. Very comfortable for wearing on long haul flights. Plus a battery that lasts there and back. They do make my ears sweaty after a while. All in all like these better than Apple AirPod Max, Bose or Beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Amazing Headphones
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is amazing. Feels comfortable. Way better bang for your back than most competitors at this price range. Batter life lasts all day. Noise cancellation is surreal. 10/10 Recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello gill,
Perfect! We are very happy to hear that you are pleased with the audio quality, comfortable design, awesome noise canceling capability and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Comfort
Paid review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Feels comfortable, lightweight, best in class audio. I personally don’t think noise cancellation is top tier, I also have AirPods Pro 2gen and it better noise cancellation, but other than that they’re amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NabilK,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you love the comfortable design, sound quality of the headphones. Take note that we have an application called Sony Headphones Connect where you can adjust the noise canceling and other cool stuff for your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Comfort
Top of the line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones about a month ago and they have been great. Battery life is a strong point as well comfort and all the different configuration options just confirm these are top of the line. Sound quality is also outstanding. Got them in blue (only on Best Buy) and they price matched them almost no questions asked. Couldn't be happier with the product and the store.
I would recommend this to a friend - Pros mentioned:Comfort
THE Best over ear headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the first gen Sony ear headphones from years ago but wow they have come a LONG way. These things have incredible base, crisp sound, a great app that allows you to customize sound and control settings as well as are super comfortable. Lastly noise cancelling is out of this world and invaluable for flying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Guru0006,
Great! We're thrilled that you like the sound quality, dedicated app (Sony Headphones Connect), comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2024 and it's still a great headphone that delivers crisp and clear sounds. I know there's an updated version, but this one still delivers and is cheaper than the updated one. Connecting to a device (or even devices) is seamless. Battery life is pretty good, can easily last a whole day and still have some juice left. Overall, it's a worthwhile investment and it even comes with a carrying case.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, JoeyH! We're glad you are impressed with the sound quality and performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, it block nice and does self adjust to keep it from blocking people conversations. very comfortable to wear. long lasting battery. works seamlessly with the app in iPhone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryMedic, we're glad you like the sound quality of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Sony XM4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most comfortable headphones on the market. Amazing sound and perfect amount of bass. Only thing I wish was changed is to increase the amount of devices you could have it connected to at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jason,
Great! We're delighted to hear that you are pleased with the audio quality and comfortable design of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
High quality noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones one of the best ones you can find in the market. I bought them for my upcoming international trip and wanted headphones that have good noise canceling feature. They performed better than I anticipated, my trip was over 16 hours and headphones battery lasted way longer than this, engines noise was barely audible. I was able to wear them for most of the flight without any ears discomfort. In the past I purchased Beats Pro but in less than an hour my ears were hurting from wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexS, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Very good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, good battery life, noise canceling is up there with the best of the best. Found them on sale for $178. These XM4’s sound considerably better than 90% of the headphones in this price range. I can comfortably wear these for hours on end. If you value sound quality, noise canceling, battery life, and comfort you cannot go wrong with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LS2Goat, We're glad that you like the sound quality, battery life, comfort, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Super comfortable and great sound quality!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look and feel of these headphones. They are super comfortable. The sound quality is also top notch. I love the feature that detects your voice and pauses what you're listening to and the noise cancellation so you can talk to someone and hear what they're saying. The fact that there's an even newer model is crazy. The price point made this model so worth it and it's still so good. I only have two complaints, and they're totally minor. I know at least one of them is fixed with the newer model, which is that I don't like how they're stored. You awkwardly have to twist one side completely and the other bend at an awkward angle to fit in the case, it's judt a strange way to fit the headphones into the case. My only other complaint is that sometimes the bluetooth connection isn't great and the sound will be static-y. All I have to do is disconnect bluetooth and reconnect and it's fixed. Both minor annoyances that still made the cheaper price for the older model 100% worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fahrni, we're glad you like our product. We appreciate your feedback regarding the headband and the sound quality of your Sony unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html?search=sound%20quality
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
if you think of buying, do it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best headphones I have used. The noise is amazing and you are able to customize it using the app, the battery is amazing on these and they dont feel heavy at all!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello kayy,
Thank you for your feedback and for considering WH1000Xm4 one of the best headphones you've had. We're glad that you are amazed with the noise canceling capability and battery life as well as the Sony app. Thank you for choosing Sony! - Marco
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality sounds amazing for the price I paid for, a lot of personalization to suit your preferences, and it can last a while on even with max volume
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bncs,
We're so glad to hear that your Sony headphones have impressed you with amazing sound quality for the price, customizable features to suit your preferences, and lasting battery even at max volume. Thank you for awarding a fantastic 5-star rating—durability and personalized listening are definitely standout qualities of the WH1000XM4.
Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.
Good for studying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones to block out noise while studying. They do a great job and blocking out most noise. If it isn't too loud I can use them without music and block out all noise with just the noise canceling on. If people are close to me talking I will put on some low volume music and that does the trick. You can also just hold your hand up to your right ear piece or just begin talking to temporarily pull in ambient sound. It actually listens to your surroundings and plays it in your headphones, so it doesn't sound muffled and there is no need to remove your headphones just to have a quick conversation. Quality is great as well as sound quality. I have never measured tye battery length, but i regularly use them for long days of studying for multiple days without charging them. They can be charged while wearing them though, so you are set either way. They do have dome 360 surround sound feature, that sounded really great in the demo. Just know that it only works with certain apps that I had never heard of before. I use spotify and it is not compatible. Hopefully it will be someday, but i am perfectly happy qith the sounds quality as is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Student,
We're glad that these headphones are perfect for your lifestyle. Your feedback about the 360 Reality Audio is greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph