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$398.00

Customer reviews

Rating 4.7 out of 5 stars with 12579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 12,579 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love the noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is amazing! Used for flying and helped minimize airplane noise. Also the sound quality is amazing and it’s very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TrinhN, nice! We're glad you are enjoying the sound quality, noise canceling and comfort of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched over from the bose headphone to this after the bose went dead after years of using. took some time to get use to but love the extra features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JosephS,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you are enjoying your WH-1000XM4 headphones and the extra features they offer. Switching from a trusted brand is a big step, and we're glad our headphones have become a valuable part of your listening experience. Your feedback encourages us to keep delivering technology that enhances everyday moments.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great quality with one tiny issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, having a separate app is kind of annoying, but if you want a lot of customization in your sound preferences, this is definitely for you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your review, Kaiya!

      We are absolutely thrilled to hear that you are enjoying the great sound quality of your WH-1000XM4 headphones—that's exactly what we aim for with our premium noise-cancelling line.

      We understand your frustration regarding the dedicated app for customization; we know that adding another app can sometimes feel annoying. However, we're pleased to hear you recognize that the app is essential for providing the deep level of control you mentioned, including features like Adaptive Sound Control and fine-tuning your EQ preferences.

      Thank you again for choosing Sony for your audio needs!

      Best regards,
      Gus,
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best wireless NC headphones 2020

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is crazy good and they sound good for what they are, not up to the level of Sony's audiophile grade headphones but they still sound pretty clean and are enjoyable to listen to. They're pretty comfortable aswell and have a good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeatonHowe,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Avid movie watcher!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise-canceling headphones; delivers a wide range of tones, for me I especially liked the depth of the bass; comfortable to wear for long periods of listening; prefer these headphones to others forms of listening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CliffT, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear in long sessions and great noise reduction. The sound is also excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MistBear, perfect! You've made an excellent choice! We're thrilled to hear you're pleased with the very comfortable fit design, exceptional sound quality, and amazing noise canceling of your WH-1000XM4. Thank you very much for your purchase! Enjoy! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Espectaculares mis auriculares, suenan increíble de verdad

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hola Good,

      ¡Muchas gracias por tu reseña de 5 estrellas! Nos alegra muchísimo saber que estás disfrutando de tus WH-1000XM4 y que el sonido te parece tan increíble.

      Disfruta de la mejor experiencia de audio de Sony!

      Saludos,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had a pair of over the ear headphones in years. I had tried some earbuds, but they just were not comfortable. These are EXCELLENT!! The ANC, is incredible. They are comfortable and sound great. Definitely recommend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rlssss,

      You made the right choice! We're glad that you like the noise canceling function, sound quality, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones I’ve ever used!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are insane. The sound quality and noise-cancelling adaptive sound is some of the craziest technology I’ve experienced. 10/10.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nisky!
      Thank you so much for your feedback! We are thrilled to hear that you are enjoying the WH-1000XM4 headphones.
      The incredible sound quality and adaptive noise-cancelling features truly set these headphones apart, allowing you to immerse yourself in your favorite music without distractions.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Battery life is insane

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery on these headphones last forever! I wore most of the time while working from home for a whole week and didn’t have to charge in between the 5 days. I love how minimal these headphones look and sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Naan,

      We appreciate the 5-star rating and we're glad you like the battery performance and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    BEST headphones ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super comfortable and super clean sounding! i had a pair of XM3s before this and this is definitely and upgrade and worth the money! absolutely blows beats out of the water and is better in every way!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Loveyou3000,

      It’s rewarding to hear that your upgrade to the WH-1000XM4 has been such a standout experience! We are glad you’re enjoying the enhanced comfort and the "clean" sound signature that sets these apart. Knowing they’ve earned a top spot in your collection over the competition is the best compliment we could receive.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Essential for work from home

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty easy to become distracted when you work from home and have others making noise around you. The XM4s were worth every penny solely for the excellent noise canceling. TV on in the other room? No worries. Someone's talking on the phone? No problem. They won't block every noise, but if your music is on, odds are that's all you'll hear. As for the sound quality, these will sound phenomenal to anyone who isn't an audiophile. No issues there. I haven't found much use for all the extra features the headphones have - why do I need Google Assistant if my phone is always with me anyway? The autodetection of movement/activty is also more of an annoyance, I've found it much better to use the physical button to switch ANC on or off. Perhaps it would be better if you were on the move often. All around, excellent headphones and worth the investment if you work from home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rock739,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the Adaptive Sound Control function and Google Assistant is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, my kid love it, good battery life and sound!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErickC,

      Great! We're glad that your kid is enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better sound than Bose!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so good. I bought them for my daughter and tbh am a little jealous. I have a pair of Bose QC headphones but the sound quality on these are definitely better than the Bose headphones. The case is so sturdy too which makes them great to travel or just bringing around in a backpack. Got a great deal on them and am really happy with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi A2KHawaii, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great Quality Headphone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought this in competition with the air pod maxes! These sound great and are light weight for the gym or any out door purposes. Definetly recomend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ColinL,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones that block out the noise. Very comfortable, but the "pressure" (from the ANC feature) can be a bit much if you're not used to it. I love that they are compact.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Huamiko, Awesome! We're glad you like the excellent noise cancelling feature, comfortable fit, and compact design of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfort! Definitely recommend you try these out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaneS, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones, although it's a pretty steep price, I think that for the sound quality and how good the noise canceling is, it's worth it. It would last me about a week before I need to recharge it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GSPlayer,

      You made the right choice! We're glad that you like the sound quality, noise canceling function, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones! No joke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best budget headphones very sturdy and reliable don’t need nothing else!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4 Headphones are better than Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my Bose noise cancelling headphones with this Sony headphones and I do not regret it to this day! They are so comfortable and it is true noise cancelling. Easy to set up and operate. Connection to what I'm using them for is fast.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ragcog,

      You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US