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$398.00

Customer reviews

Rating 4.7 out of 5 stars with 12579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 154 Showing 3,061-3,080 of 12,579 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used these headphones for a few weeks now and they're great. I had the Bose QC45 but decided to return those, as the XM4s were just better. They have more rich sound and more features. They also make the QC45 feel cheap in comparison. The only con is that the noise cancellation isn't as good as on the Bose. I also tried the XM5s recently and found that these sound better (and these fold inwards and have a nice case, the XM5s do not). To conclude, best purchase I've made in a while. I hope they'll last long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VeshawnS, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sounds great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits comfortably and sounds great. These headphones can compete with higher end headphones with their superb build quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SandyEggo, We are thrilled to know that you like the sound and superb build quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound and comfort

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried so many brands of kver the ear headphones and these are my favorite. They have great comfort and amazing sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RocketCity, awesome! We're glad you are enjoying the comfort and sound quality of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    really good performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancellation is impressive. sound playback quality is also very good. And pretty comfortable to boot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello corker,
      Wow! Thanks for sharing your review and for giving our WH1000XM4 a 5 star rating. We are delighted to hear that you are impressed with the noise canceling capability and sound quality of your new XM4 as well as the comfort of wearing it. Enjoy and thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and exceptional noise cancelling in a stylish and comfortable design. It's a must if you want an immersive experience in sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NathanielB, we're glad you like the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Came for the price, stayed for the sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price these really are great. Easy to travel with, calls and music sound great. Easy set up, what else do you want? Battery life us great for an 8hes work day, oy complaint is that when it warns you you have low battery....what it really means is you have less than 5 min. Minor complaint for an otherwise great set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hodges,

      Thanks for sharing your review and experience with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and price. Noise cancelling is the best point of this product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IvanG,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the WH1000XM4 headphones for their great sound and excellent price. It's wonderful to know that the noise cancelling feature stands out to you. Thank you for your feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great sound, great noise canceling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m blown away by the quality and the sound over previous generation Bose nc headphones and would recommend on that. There’s a lot of extra features and controls that I’m not using, which probably went into the the high price of the headphones, oh well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pete, you definitely made the right choice with these amazing headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid sound. Easy on the ears. After spending hours on video calls, we needed a product that didn't make our ears hurt. Perfect choice. A little tricky to set up for video calls at first, but we figured it out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi momofone, Great! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Amazing headphones!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are amazing I love how light they are and the sound quality is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YorikcA,

      That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones with incredible noise cancellatio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with long lasting battery life, great bass, and incredible noise cancelation. It can be annoying switching between my Mac and iPhone audio but I can work around that. Incredible sound coming from these bad boys!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skyline8428,

      We're glad that you like the battery life, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    I love wearing these. They don't hurt my neck.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love wearing these throughout the day. There not too heavy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User923577,

      We are very glad to hear that you love wearing your Sony WH-1000XM4 headphones throughout the day! It's great to know you find them comfortable and appreciate their light weight design.

      Thank you for making Sony part of your listening experience!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones I've owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing headphones. The sound quality is top notch. They are very comfortable. The app gives you the ability to adjust sound in terms of presets like Club etc or customize your equalizer for more bass etc. No other headphones compare.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeS,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great and battery last long for me at least would recommend if you like being able to customize your listening experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiguelF, we're glad you like the sound quality and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Sony rules :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been loving these headphones since i first tried them working at brookstone in airport :) great sound and light than my old headphones also i knew i had to take advantage of that 100 dollars off last month

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Djiprettycool, We are glad that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vinent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, and sound! I bought these to help when travelling and the loud airplane engine noises. They are comfortable and pack easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    A+ Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. Great bass sound and very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jeffoz,

      We're thrilled you're enjoying your WH-1000XM4 Noise-Cancelling Headphones.

      It sounds like you've discovered two of their best qualities: the great bass sound and the very comfortable fit. We've engineered them for long listening sessions with both powerful audio and superior comfort, so it's rewarding to know we hit the mark for you.

      Happy listening!

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones!!

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes some excellent headphones, these are absolutely amazing and super comfortable with amazing battery life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wesley,
      Thank you for the continued trust you have put in our brand! Your patronage and satisfaction are what drives us to keep doing what we love and provide you with quality products. Good to hear you are enjoying the comfortable fit, long battery life, and overall performance of your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise canceling, very light had to question myself if it was in the case or not a couple times

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JunMing,
      Great! Thank you for leaving your feedback and we are delighted to hear that you love the noise canceling feature and lightweight design of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An outstanding pair of headphones from Sony—exceptional in both sound quality and craftsmanship. Truly among the finest in their class.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angelika,

      We're so happy to hear you find the WH-1000XM4 headphones outstanding in both sound quality and craftsmanship! We appreciate you recognizing them among the finest in their class.
      Thanks for choosing Sony.
      -Eliab Sony_US