Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Can you improve perfect?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going from the XM3s to the XM4s, I cannot tell a difference. At the same time, the XM3s were the most perfect product I have ever bought. Therefore, this is also perfect. I don't like how Sony has treated the newer versions of the XM series, and this was the last of its kind. Huge fan of the XM3 sequel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MathewRD,
Thank you for choosing Sony!
We’re honored to hear that both the WH-1000XM3 and WH-1000XM4 have delivered exceptional experiences for you. Knowing that the WH-1000XM3 remains a standout product and that its successor continues that legacy means a great deal to us. Your loyalty and thoughtful reflections on the XM series are truly appreciated—thank you for being such a dedicated fan.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Better than beats?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and noise canceling are the best. Battery life is also excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobDuncan, perfect! We're truly happy to know that you're satisfied with the amazing sound quality, exceptional noise canceling feature, and long-lasting battery life of your WH-1000XM4. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality, Weight
Sleek
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Beats apple and any other headphone brands. Very lightweight and convenient!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TianaP,
Wow! Thanks for the feedback and we're glad that you like our WH1000XM4 over other brands. We're happy that you appreciate the design and how convenient to use it. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Gift for Son
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son really seems to enjoy them. The feature vs. other brands is what sold me on these. The adaptive noise canceling and volume functions are great. Also, the pause by placing hand over the right ear is a great feature, so you dont have to pull the headset off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsel, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Amazing quality sound
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound experience! I use them daily to go to the gym! battery life is even better! Lasted for weeks!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValeriaG, Thank you for the 5-star rating! We're extremely pleased to hear you are enjoying the amazing battery life and exceptional sound quality of your WH-1000XM4. These headphones have great cushioning and adjustability. This will help the headphones stay on your head while working out. I believe these will work great for you while working out “Non-Hardcore”. That being said, these headphones are not specifically designed for sports activities, I recommend you practice caution when working out with these headphones so they don’t fall or become damaged during your exercise.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Not a keeper for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to listen to TV without disturbing others. Was using AirPods Pro which work very well but sometimes bugs my ears. Back to the Sony headphones… Sound is pretty good, not great. Seems to have some crackle at times. Could be the Bluetooth connection which is also why I’m returning them. They have a really hard time staying connected to our LG OLED C2 which hasn’t been a problem for the AirPods or other buds. Too frustrating. Purchased Bose QC Ultras to try instead. Much more money of course but way better sound and no more connection problems.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HFox,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your full expectations with the sound quality and some issues that you are encountering with your WH1000XM4 headphones. If you still have the unit, please allow us to help and turn this to a better experience.
To get the most out of the headphones, please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements.
Please try some solutions on these article links below that may help resolved the issue with your headphones.
If the sound is poor or skips when using a Bluetooth connection:
https://www.sony.com/electronics/support/articles/00097458
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Troubleshooting Bluetooth connection issues:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great the sound the noise canceling and the ambient noise make these one of the top headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YB2000,
Thank you for choosing Sony!
It brings us great joy to hear that you're enjoying the WH1000XM4 headphones! We're delighted that you appreciate the exceptional sound quality, noise canceling features, and the ambient noise options. Thank you for sharing your experience—we hope your headphones continue to deliver outstanding audio every time you listen.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Top-notch noice-canceling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones - beautiful sound, very effective noise cancellation, comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OPM11,
Wow! That's nice to hear that you are satisfied with the audio quality, superb noise canceling capability and comfortable design of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones for my work and personal use. Good quality. One of the cons would be when i use full volume for the music , person sitting next to me can hear it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnandR, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best pair of over ear headphones I’ve had so far
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far my best pair of over ear headphones. Sound quality is great, as is the battery life and ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rich,
Great! It's nice to hear that you are satisfied with your WH1000XM4 having such an awesome sound quality, long battery life and ANC. You can now enjoy listening to your favorite music. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market!! Sounds great with almost anything especially with songs that have a lot of bass makes them stand out the most
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erik,
That's fantastic to hear! We're thrilled that you consider the WH-1000XM4 headphones the best on the market, especially how they make songs with a lot of bass truly stand out. We put a lot of effort into delivering exceptional sound and industry-leading noise cancellation, and feedback like yours reaffirms that. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Shouldn’t have waited to buy them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few weeks of regular use I am very happy with my Sony ANC headphones. They are comfortable, easy to use, easy to pair with multiple devices, switch devices easily, and sound great! I wish I had bought them sooner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason4, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and comfort. Very good value for the price
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Bose Quiet Comfort 35 and they were great. But if you are interested in sound details and audio fidelity these are the headphones for you. Comfortable and easy to use. I definitely recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luck,
You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great headohones and the sound quality is amazing. Theyre more bassy than other headphones in my experience. after about 8 months of having them, they had a few connection issues but that got sorted out by not using them for a bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aryonna, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Still the king of ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like everything about these headphones. I've watched several review videos for these and they hold true to all the hype. Great sound quality, ANC, comfort and features. All this with an app that takes it way over the top.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Surfacepro7,
We're thrilled that these headphones have lived up to your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Hear Ye! Hear Ye!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable headphones that block outside noise. I have enjoyed using them when flying as I can listen to my tunes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soundpurchase,
Very nice! We're glad to hear that you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Great over the head headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best workout headphones, I loved it. battery life is good, setup is easy and sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Coolgamer,
Great! That's nice to hear that you are enjoying your workout sessions with our WH1000XM4. We're glad that you like the battery life, sound quality and how easy it is to setup. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Headsets
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound and cancellation of external noise. Easy to handle overall
I would recommend this to a friend- Pros mentioned:Sound quality
Hot and bothered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These run a bit hot on my big head, but the sound quality is fantastic. Its spoiled all my other sound systems. Need to put some time into figuring out how to make them comfortable (for me I have to wear them at max extension), while not slipping in the gym (much tighter), and the cushions are maybe a bit thin for super long wearing. Hurts after a few hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Capyoazz, Thank you for the positive review! We're happy to hear you like the fantastic sound of your new Sony WH1000XM4. We appreciate your feedback about the fit. We understand that finding the perfect fit can vary from person to person. We recommend adjusting the slider (left and right) to ensure comfortable fit for long period of time. Thanks for choosing Sony! -Sam