Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great headphones, worth the investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very comfortable. Reliable connection to Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoriH, we're glad you like the sound quality and comfort of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing quality and great sound, good noise cancellation and a comfortable piece
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reen, Thank you for the awesome feedback! We're thrilled you like the great sound quality, excellent noise cancellation, and comfortable fit of your new Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony ruined it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue with these headphone are if I say something, it shuts off. Did not realize that they do this. I have Bose noise cancelling headphones and they do not do that. Only gripe because they are actually good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback! We are glad to hear that, aside from that one gripe, you’re finding the WH-1000XM4 to be a great pair of headphones.
What you're experiencing is a feature called Speak-to-Chat. It’s designed to automatically pause your music and let in ambient sound as soon as you start speaking, so you can have a quick conversation without taking your headphones off. We understand it can be unexpected if you prefer to sing along or talk while listening!
The good news is that you can easily turn this off. You can either:
Use the App: Disable "Speak-to-Chat" in the Sony | Headphones Connect app.
Use a Gesture: Place two fingers on the right ear cup touch sensor and hold until you hear "Speak-to-chat deactivated."
We hope this makes your experience much better, thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Weight
Best upgrade
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these super light weight perfect for working out or making Beats. Functions are easy to set up and us with just one tap. Glad I upgraded!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ritz, We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM4 Wireless Noise Canceling Headphones! We're also grateful to hear they are a fantastic choice for working out or music production with their lightweight design and user-friendly functions. Glad you're happy with the upgrade! Thanks for choosing Sony. -Jess
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better sound and noise cancellation than my previous ones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JenniferS,
Thank you for choosing Sony!
It's truly a pleasure to hear that you're experiencing much better sound and noise cancellation with your new WH-1000XM4s compared to your previous headphones. It's rewarding to know that our product has contributed to your enjoyment.
Best regards,
-Fred
- Pros mentioned:Sound quality
Awesome sound!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still great headphones, even though they are "old models" they hold up the quality, great for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SofiaG,
We're thrilled to hear you're loving the quality of the WH1000XM4 headphones! It's great to know their fit, comfort, and sound make them perfect for traveling. Make sure to download the Sony Connect app to get the most out of them!
Thanks for choosing Sony!
-Aldair
- Pros mentioned:Comfort, Sound quality
Worth it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very comfortable, and easy to use for its price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheTraveler,
Amazing! We're thrilled that you like the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Even my tech opposed father enjoyed them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my father who is not particularly techy, and is typically rather frugal when it comes to tech (i.e. if he's able to hear sound coming from the cheapest pair of headphones possible, those are the ones he wants). I took a shot in the dark and bought him these headphones as a gift, but he enjoyed them so much that he wanted a replacement pair when he lost the originals on a trip. Since then I bought myself the earbud version wf 1000xm4 and my girlfrield also has the WH-1000XM4. We are all very satisfied. While I don't consider myself an audiophile, I think these headphones sound great for a middle of the road pair, and the noise cancelling is excellent. I have always had a hard time with over the ear headphones as they make my head uncomfortable after even short amounts of wear, but I found these headphones to be as comfortable as any I have tried.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricS, Thank you for the sharing this wonderful feedback! We're very glad to hear that your father loves the excellent sound quality, comfortable fit, and industry-leading noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Near Perfect Over-the-Ear Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one of the best noise-cancelling headsets compared to the other one I owned. It blocks the loud ambient noise of lawn mower and leaf blowers while I'm working as well as the dog barking. The sound quality is really good. I haven't tried to use the app yet but turning on noise-cancelling mode is really easy with a clear announcement that has been turned on or off. My only complaint is the ear cups can get a little warm for my liking but this is probably only a problem during the summer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Socrets, Awesome! We're glad you're enjoying the industry-leading noise cancelation and great sound quality of your new headphones. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing headphones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly Amazing sound and noise canceling. I love these headphones!! Love all the feature that come with the headphones and app ! They don’t disappoint and with the app that comes with you can push the headphones to its true potential!! They’re very well worth the price!! 20/10 recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KevinG,
That's perfect! We thank you for your time writing this awesome feedback and we are very happy that you are enjoying the amazing sound quality and noise canceling capability of our WH1000XM4 and other features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek and beautiful. This headphone performs great and the devise free control on volume, track selection, etc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
Awesome! We're glad that you like the design and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
The sound is Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way they soud and how the music is play and the Bass is unique
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chilango12, Great! We're thrilled you're enjoying the amazing sound quality of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Very great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the sound quality use these all the time, and love the design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BiancaS, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Fantastic for travel and focusing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing it there for noise cancellation. Bose are close, but these are better. Great sounds and battery life too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Feralshad0w, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Awesome headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. If you're on the fence - buy them! You will not regret it. Lightweight with amazing sound and excellent battery life.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great sound. Especially with audio 360. I would recommend them if you are looking to buy wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Horace, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, great sound quality, and 360 audio feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Great Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever had. They are very comfortable, the sound is excellent, and the noise cancelling is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestHeadphones,
Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great upgrade except for an ANC issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As an owner of the XM3s, I was really looking forward to the added features of the XM4. Pairing with multiple devices alone was a big plus, as I switch regularly between phone and tablet. After software updates this has been fairly seamless, and the headphones don't have a problem going between devices. They are comfortable and feature excellent sound quality just like the XM3s did. However, I have an issue where there is an audible 'hiss/white noise' in the background when in ANC. While this of course is much less noticeable when playing audio, this did NOT happen with my XM3s so I'm not sure if this is something wrong with my pair or if this is present in all XM4s. If so, that's an unfortunate change and something that really keeps this from being the perfect upgrade from the XM3s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jleek77, while we are glad that you are enjoying your XM4, we regret that you're having an issue when ANC is on. This is definitely not the news we'd like to hear from you.
As part of normal operation, you may hear a slight hiss or whisper after you turn on your headphones. This is the operating sound of the noise canceling function. This is not a malfunction. If this is not what you are hearing, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really useful to pair two devices simultaneously. I’ve always felt that Bluetooth sacrifices sound quality but these seem to overcome that. Worth the money, noice canceling is exceptional and they’re comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Petoon,
We are glad to hear you like the fast Bluetooth connection, noise-canceling and improved cushioning to the headband and ear padding. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and have a nice day!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Best headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've this about a week and it's easily one of the best headphones I have had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jojie, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin