Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$398.00

Customer reviews

Rating 4.7 out of 5 stars with 12582 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 214 Showing 4,261-4,280 of 12,582 reviews
  • Rated 5 out of 5 stars

    Great ANC headphones!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the Airpod Max and Beats Studio Pros for several years, even though I am an Android user. I've been eyeing the XM5's for several month and watching the price on them, but these went on sale for what I considered an unbeatable price of $200, so I decided to pull the trigger on these for now. I'm not typically the guy who buys the older version of anything when there is the "new and improved" model to get, but I couldn't pass this deal up. For the price, these cans are awesome, and I wish that I hadn't waiting so long to buy them. These will be my go-to for music listening and traveling from this point forward! if you're on the fence about getting these, you should give them a try!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, RedShadow! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    music heaven

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound is amazing! theyre weightless and the sound is immaculate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi litzy, Thank you for giving the WH-1000XM4 a perfect rating! Good to know you like the amazing sound quality and lightweight design of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Nice cushion for the ears. I also like how they can fold into their case. True noise canceling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bonnie, Fantastic! We're very happy to hear you love the comfortable ear cushion, foldable design, and exceptional noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Gang gang

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around great head phone comfortable fit and can wear for hours. Battery is amazing as well 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there! Glad to hear that you are happy with the comfort and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Everything I expected and more!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and excellent noise cancellation. Very comfortavle. I have the Beats 3 Pro wireless and the Sonys are the best.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    High Quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros:Love how powerful the low frequency active noise cancellation (upstairs stomping),sturdy,sleek,simple user interface,excellent sound,big spacious earcups.The best low freq noise cancelling headphone out there (triumphs over bose qc ultras). Better than XM5 model for now because the human is still in control of the noise cancellation (XM4) Cons: can get hot quickly if worn for a long time in a hot area.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello satisfied,
      Great! Thank you for the honest review and we are delighted to hear your satisfaction on the sound quality, noise canceling capability and overall design of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    I love them

    |
    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable great sound and a great in app software

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinC, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent for my conference calls. I can’t hear anything else around me when o have them on. Very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Davesangel7, Awesome! We're glad that your investment is worth it. It's nice to hear you are enjoying the noise canceling feature, comfortability, and overall performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones with Great Noise Cancelling

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I’m pleased with these headphones. I caught them on sale shortly before Christmas. I have tested them on several occasions around the house, and the noise cancellation works great. The true test will be on my next flight. I purchased them primarily for air travel so it will filter out engine noise and chatter. The speak-to-chat feature is kinda annoying when conducting a phone call, but thankfully it can be deactivated.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KJBrown,

      Thanks for sharing your 5-star review and experience with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Next gen sound

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive sound quality and noise cancelling plus all day comfort equals the perfect wireless headphones for work and play.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sounds very good, it sounds 100%, these headphones are wonderful, I recommend them 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifesaver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have become my emotional support headphones. I use them at work to block out sounds to help me focus. They work amazing on planes and for daily use. When it's time to buy another pair I'm going for this model because they're better than the nee ones in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinaM,

      Thank you so much for your review! We love hearing that the WH-1000XM4 headphones have become your "emotional support headphones." It's great to know that they are helping you focus at work and perform so well on planes and in daily use. We truly appreciate your loyalty and your high praise for this model.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have watched a lot of reviewing videos of comparing the xm4 and AirPods max. And finally, decided to buy this one. The weight is a major concern, I always ware a headphone for over 8 hours a day for meeting/music. I don't think I could do this with an AirPods max. I know the sound quality of AirPods max is better than xm4, but I don't think it's a huge difference, xm4 has already met my expectation. anyway, I would recommend this product, especially when I saw airpods max is cost $550.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RushYun,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality product.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful sound and very comfortable. A high quality product in every way.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TomT, Thank you for the excellent feedback! Glad t o hear you like the exceptional sound quality and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Best Over ear I’ve owned

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very comfortable, amazing battery. Only wish there was a version with an IPX rating

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hunt,

      We're glad that you like the comfort and battery life of the headphones. We also appreciate your review about the IPX rating. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Worthy Investment!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! I use it to listen to music primarily when im winding down before bed. It pairs really fast and I really like how you can fine tune and adjust sound settings. The case is great too as it is durable and folds neatly inside the case. Perfect for travel too as it blocks out the outside noise with the noise cancelling feature. Uses USB-C charging which works great if you are an Apple user. These headphones are expensive but think of it as a worthy investment!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MamoXMamo, we're glad you love the Bluetooth connectivity, sound adjustments, the case of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise-canceling headphones. They are very light and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseHM, Amazing! We're very pleased to hear you like the light and comfortable fit of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Super recommend it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pair of headphones won’t let you down!! They sound great and are good at noise cancelling in my opinion. Super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jrgmx18,

      Great! We're glad that you're enjoying the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfy headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Varry comfy I where mine 12.5 hours at work keep noise down can still hrer radio

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yohooo, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphone Reigns Supreme

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line Sony headphones eventhough from a prior model year. This is my third I've purchased for family.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SpeakersFanatic!
      Thanks so much for sharing your review. We are thrilled to hear that this is the third pair of WH-1000XM4 headphones you’ve purchased for your home.

      Thank you for being such a loyal part of the Sony family!
      Best regards,
      Estefany Sony_US