Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these headphones for 2years already I can say one of my top favorite headphones ever. Would purchase again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimberliM,
Perfect! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good noise cancelling, ok software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good headphones. I got them for travel on a plane to drown out some of the noise. They do a good job of that. They are uncomfortable to wear with a mask as the cups press against the string and after a while, it hurts. Without the mask they are ok. I would imagine any headphones would have that issue these days. The sound is great. I do wish they had the Apple chip in them so they would integrate better with my iPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marinadam, Great! Thank you for sharing your feedback on your Sony WH-1000XM4 headphones! We're thrilled you like the industry-leading noise cancelation, comfortable fit, and excellent sound of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Great for under 200$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little old but for under 200$ they are a fantastic deal and a great gift!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Zuccaro!
We are so pleased to hear that you feel the WH-1000XM4 headphones represent a fantastic deal for under $200! While newer models are available, the XM4 continues to deliver industry-leading performance, and we agree that it makes for a great gift and an exceptional value.
It's rewarding to know that this headset continues to be a favorite among our customers.
Thank you again for sharing your experience and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
I have tried a lot of headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these are amazing . I love the feature of being able to cup the ear and hear what's going on especially at airports. I love the fact that when you take them off your ears it pauses whatever you're listening to are watching. The only thing that I didn't like about these that I didn't realize at first is when I turn the volume up to listen to something my wife could hear it clearly sitting on the other end of the couch. For me that part defeats the purpose especially when we fly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chad, thank you so much for the 4 Star rating! We are truly happy to hear you are satisfied with the outstanding sound quality and features- especially the wearing detection automatic music playback pause & resume function and Quick Attention Mode function of our XM4! We appreciate your inputs and we will surely take note of it as we always strive to make this a better experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best sounding headphones i’ve heard. Used them on a trip to Hawaii need less to say lots of time on an airplane. Easy noise cancellation that made it perfect to either watch movies or take a nap. Quality is better than the aipod over the ears and pro’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, DreM! We are incredibly pleased to hear you are happy and satisfied with the fantastic sound & quality, industry-leading noise canceling feature, and superb performance of the WH-1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Good Engough
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good enough. I bought two of them. One for myself and one for my brother. Great battery life while the connect is a little longer then XM5. But it doesn't matter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enri,
Thank you for the purchase! We're glad to hear that you like the battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Sony XM4’s Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been wanting these for a while, I love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Ondrey!
We’re so happy that you finally got the WH-1000XM4 headphones you’ve been wanting. It’s great to know they were worth the wait! We hope you enjoy the industry-leading noise cancellation and the convenience of connecting to two devices at once.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Good headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live these headphones they are still holding up today one year later
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelH,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM4 headphones are still performing well after a year! It’s wonderful to know they continue to deliver the quality and experience you value. Thank you for sharing your positive journey with us—your support truly encourages us to keep creating products that stand the test of time.
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing features and sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing features and sound quality second to none. I use these during my workouts and you can feel the music. Every note comes through clear as being live in conert.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Parttimegamer, We are happy that you like the features and sound quality of your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
I am very glad that I bought these!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are terrific! I waited a long time to get them, but when they finally went on sale, I pulled the trigger. Excellent noise cancellation, and great sound, too! You really hear all of the different instruments in the band...great musical clarity! I would strongly recommend getting a pair!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashton19,
Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 noise canceling headphones checked all the boxes for me. Excellent sound and noise canceling performance. I would definitely recommend anyone looking at high quality noise canceling headphone give these a listen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyE,
Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
Great customer service and Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old headphones broke and sadly I needed a replacement, employee was very helpful in finding my dream headphones and were landed on the Sony XM4s and I’m in love I’m grateful for these headphones and thankful for the employee!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NormaF, thanks for sharing your experience with us!
We regret to hear that your previous headphones broke, but we can't contain the happiness to know that you received the right assistance in finding the perfect replacement—the WH1000XM4! With their impressive noise-canceling features and exceptional sound quality, you're now able to enjoy a top-tier immersive listening experience.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Battery life, Sound quality
quality music
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound experience, with lightweight and more battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dineshv12, we're happy to hear that you like the size, battery life, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. ~
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Pleased with this purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had originally purchased these noise cancelling headphones for my son in November as. birthday gift. He had complained that he was having a hard time hearing with his current earphones. I researched and Sony and Bose were the top picks. My son raved about them so much that for the holidays, I purchased one for my husband as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Winner, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony is 2nd to none!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are what I'd call "state of the art". The sound quality is superb, the app is good and the intuitive ability is pretty amazing. Well worth the purchase. I purchased the blue ones on the same day i purchased the black ones, for the grandson. He feels exactly like i do about this headset. Great job, Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! We are so glad to hear that you are happy with the sound quality and features of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best purchase ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is my best friend ahah. The noise canceling feature is the finest I've used so far, and the audio quality is excellent. You won't want to take these headphones off once you put them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarhaM, great! We're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
My boyfriend loves them!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a "Congrats on finishing a semester of University!!" gift for my boyfriend and he loves them! I bought myself some in Navy Blue and couldn't hear him screaming less than a foot away from me. Also perfect for long car rides
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sayra,
You made the right choice! We're glad that you and your boyfriend are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the door buster deal was too good to pass up.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review!
We’re thrilled you were able to snag such a great "doorbuster" deal on your WH-1000XM4 headphones! It’s wonderful to know you’re enjoying the quality and value of your new pair.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Wanted to love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really was excited about these headphones. I’ve had my Bose QC35-II headphones for a few years and looking for better sound quality and audio during phone calls. I will say that with the EQ settings available, the sound quality was much better than my Bose. However, I had lots of connectivity issues with my iPhone 11 Pro and my latest generation iPad Pro. It would frequently stop working in the middle of movies or music and would have to resync them. If that was all, I probably could have lived with it as I’m sure they will fix some of those issues in firmware. But, the call quality just wasn’t there. I always sounded hollow/electronic to the people I was speaking with. Maybe this will also be fixed in a firmware upgrade, but at $349 that’s just too much to hope that they fix it. I really like the look, sound quality and features of the Sony’s, but do r now I’ll head back to Bose for their updated version and hope that someday the Sony’s can get their firmware better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlanM, we're glad that you like the amazing features of the headphones particularly the sound quality and its design. It's unfortunate that you're having connectivity issues and the call quality is not what you expected. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. To resolve your connectivity issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Should need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Battery life
Best of the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried a few of this style noise cancelling headphones and this one is the best in my opinion! Also has extremely long battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl