Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Amazing!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancellation compared to the xm5 was significantly better and I do enjoy the settings on their app better than the xm5. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi allie,
Thanks for sharing your 5-star review of the WH1000XM4. We're glad that you are enjoying the noise canceling function and app settings of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Surprising upgrade to xm3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony wh-1000xm3's were almost perfect. Best headphones on the market, until now. The Sony wh-1000xm4 fixed the few MINOR improvements wh-1000xm3's needed. I don't know if a "perfect headphone" exists, but if it does, it's the xm4!
I would recommend this to a friend - Pros mentioned:Sound quality
Great pick
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones for the gym or overall working out!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianC, Awesome! We are glad to hear that you found the perfect headphones for your needs! Thank you so much for choosing Sony! -Carl
amaze sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well, for 199, this headphones is the best you can get out there. there's just no doubt in sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VarshikaP,
We're so glad to hear that. You called out both the great value and your trust in Sony, and that's exactly what drives us. The WH1000XM4 offers premium sound and reliable performance that sets it apart and we hope you enjoy it!
Thank you for choosing Sony—hope your day is amazing!
DiegoV.
- Pros mentioned:Sound quality
Bluetooth Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome! The noise cancelling is great! I use them for phone calls and they are top notch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CraigV, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great pair of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, cudos to Sony they manage to compete with Apple headphones and beat them. I am very happy with the product and the price I got it in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HammadA,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound quality is amazing. easily paired with my iPhone and keeps any sound out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fitter,
That's awesome! We are truly happy to hear your satisfaction on the sound quality of our XM4 and how you easily paired your iPhone with it. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Great travel headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very comfortable and have large ear cups compared to some of the others in the business.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Clearmist,
Great! It's nice to know that found the perfect headphone for your travels. Surely, you'll enjoy your trips listening to your favorite music with this on. Awesome comfortability and amazing sound quality. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good heaphone, use them everyday and they are perfect for an evryday use, i really like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosaiselaL, we're glad you like our product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Great Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. The design itself are so cool. I bought these for travel use and they do the job on the plane. I love these headphones. Only gripe I have with these is that wearing a mask and having these on my head tend to hurt my ears after while since the the mask is the over the ear style. Other then that these are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaceWindu,
We're glad that you like these headphones for your travels. Your feedback about its comfort when using with a mask is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review and for choosing Sony!
-Ralph
Decent but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Given that I bought these on sale and feel that they were still overpriced for what I got? These are massively overpriced. Semi-decent noise control, but not very effective. The noise cancelling is unequal between the right and left side, which makes it feel like one of my ears is plugged up somehow. The app is useful only in that I could tell it to stop switching to ambient sound every time I stood up- that was obnoxious. So, okay but far too pricey at full price for what I received. Skullcandy was far better imo
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emgo2,
Thanks for reaching out and sharing your feedback about your WH-1000XM4 headphones. We're truly sorry to hear that they haven't lived up to your expectations. We can certainly understand your frustration.
We take customer feedback seriously and what you've described, particularly the imbalance in noise canceling between the right and left earcups, is something we'd like to help you with. That definitely isn't the experience we want for our customers.
A good first step to address that uneven noise canceling is to try the "NC Optimizer" function in the Sony | Sound Connect app. It's designed to optimize the noise canceling based on your head shape, hairstyle and even whether you're wearing glasses. Just put the headphones on, open the app, and look for the 'NC Optimizer' option. It should only take a minute or two to run.
If that doesn't solve it, sometimes a quick reset can help with these kinds of issues. To reset your WH-1000XM4 headphones, please follow the instructions on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If you've tried both of those steps and you're still experiencing the issue, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Good in most areas
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these headphones daily, battery life could be better but I do use it a-lot. Speak to chat is probably the worst feature as it turns on by itself or is sensitive (eg. touching the pillow) but music quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. You may find this article helpful on how to resolve your speak to chat issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00285913
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first pair of noise cancelling headphones, and I am never going back. It is perfect for me while working from home. I have used it hours on end without feeling any headaches
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jennnnnnn,
You made the right choice with the Sony WH1000XM4! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love my Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super, I’ve forgotten how much I love listening to my music with real headphones compared to AirPods! The bass response alone is incredible after a few years with those earbuds…. And the sale price is amazing too so go ahead and enjoy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taxman56, awesome! We're glad you are enjoying your new headphones! Thanks for choosing Sony! Happy Holidays! ~Earl
- Pros mentioned:Sound quality
Great Option If Loud Environments Make It Hard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones, they cancel out noise and help when things tend to be loud. I definitely recommend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnderDragon,
Thank you for your purchase and for your recommendation. We're glad to hear that you are pleased with the noise canceling feature of our Sony WH1000XM4 and helped you blocked surrounding noise when needed. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
THE BEST WIRELESS HEADPHONES OUT THERE!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down, Sony creates the BEST Noise Cancelling headphones on the market at this price point. If you can get these on a sale, or want to find an amazing gift for someone, get these. They will not be let down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wsos, Great! We're glad that you like the noise canceling feature of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Better then the rest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hype is real. The sound quality is better then any headphones I have owned for the last 30 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OLED4ever, That's awesome! We are truly happy that you love your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling. Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerB,
Awesome! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great to listen lectures. I find the noise cancelling very helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AliceP,
Great! It's nice to hear that you can listen to your lectures without any distractions, thanks to the awesome noise canceling feature of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Bass
Amazing sound quality and at a great price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and at a great price! I bought these for the black friday sale and I do not regret it. The bass is great for music and for watching movies. Hope these will last me along time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MicahH,
Wow! We are really thrilled to hear that you are happy and satisfied with the exceptional sound quality- especially the bass sound when listening to your music & watching movies, reasonable price, and overall performance of your new WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo