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$398.00

Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 335 Showing 6,681-6,700 of 12,587 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A worthwhile investment for someone who travels or just wants to shut out the noise at the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayDog, Awesome! We're glad that you are enjoying the noise canceling function. The WH1000XM4 is perfect for traveling. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best bluetooth speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such great sound and fearures! Used to listen to my record player via bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello hb47,
      Great! It's nice to know that you are loving the sound quality and other amazing features of your WH1000XM4. Thanks for the feedback and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY WH-1000XM4 wireless noise canceling headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My college granddaughter loves them! Perfect for noisy roommates, hallway noise, or any distractions Helps her to concentrate better for studying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grammie, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was stuck between getting these and the Apple ones. I’m glad I went with these. Great quality, my go to for the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jebb, You've made a great choice! We're glad to hear that you're using the WH1000XM4 as your go to headphones when going to the gym. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone. Grear sound and noise cancelleation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trbo,

      Amazing! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for noise canceling but a little heavy.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband as a gift and he really liked them, he loves the noise canceling function and the speaker to use when answering calls. The only thing he would change would be the weight, he says they feel a little heavy when he uses them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sandee,

      You made the right choice! We're glad that your husband likes the noise canceling and calling function of the headphones. Your review about the weight is also greatly appreciated.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones very nice I like them a lot sound is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Izzy, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    SM & KK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. We love it. The setup was easy. Its soft. It doesnt hurt around the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello StacyM,
      Nice! Thank you for your positive feedback adn we are delighted to hear that you are satisfied with the quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Supreme headphones.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Kinda pricey but worth it. I just wait for it to go on sale at Best Buy and purchased it. It’s so good that I bought my wife one. Very comfortable as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benin,

      We're thrilled to hear that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect Noise Canceling

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much research, I grabbed these earphones on sale! These go with me everywhere I travel to. The Noise canceling is awesome! Of course, the sound is as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Donovan, Great! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds good to me

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prestine sound and clarity in top tier class. Would purchase again for music applications and with TV. Could be a tad lighter for better comfort however.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechSavy, Thank you for the amazing review! Good to know you're enjoying the sound clarity of your Sony WH1000XM4. We appreciate your feedback about the weight of the unit. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and powerful headphone from Sony. I would recommend this to anyone who needs a reliable headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBOY, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Block out the world

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. Can’t watch tv without headphones late at night , and these make experience so much better. You’ll be lucky to hear thunder or transformers blowing up in the yard outside.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dustin, That's really cool! Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM4. We're glad your investment is worth it. We're also happy to hear you like the incredible noise canceling feature and you're having an enjoyable listening experience with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are the best headphones i have ever used. i have had beats and airpods and these are for sure the best!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CaseyB, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset even in 2023

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly especially for a non-audiophile who wants a near premium headaet atleast

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Pipoy,
      Nice! We are truly happy that you like the quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Yas headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a fan of these headphones! great EQ options, best noise canceling, and great sound for Bluetooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi XavierL, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Aweseome and worth every penny

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG talk about noise-canceling! These headphones are great for working around the house, gym, and my office for conference calls. I have not found any cons to these yet because they are all pro.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi damondu, We are thrilled to know that you are using your wireless headphones with your everyday activities. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones I have ever owned. 10/10 recommendations

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhalilH, we're glad you like our product! Enjoy your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice wireless headset.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the sound coming from the headphones. I thought the ability to transition to voice assist could have a quicker response time.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertH, we're glad you love our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Bass

    Rated 4 out of 5 stars

    Great bass. Okay NC.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise canceling okay but definitely can’t cancel out the regular voice or songs - it just suppresses it a little bit. Don’t expect magical pin drop silence. Great bass and music. It does get a bit uncomfortable after a few minutes of usage. If you have previously owned any headphones, it should definitely not be an issue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Seik,

      We appreciate your review of the headphones. Good to know that you like the sound quality of the headphones.

      Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.

      You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.

      Sony takes feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!

      ~Ralph Sony_US