Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$398.00

Customer reviews

Rating 4.7 out of 5 stars with 12588 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 366 Showing 7,301-7,320 of 12,588 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Music to my ears.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These may not be $500 Audiophile headphones but at the end of the day these do a great job for Sub $500 headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happymonday1,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    My Headset had a Dud Battery, Had to Return

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation definitely some of the best. I ended up returning as the battery could not hold a charge. Would recommend buying if you can get a good deal, like in the $150-200 price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisaM,
      Thank you so much for sharing your review. We’re really glad to hear you enjoyed the noise cancellation on the WH1000XM4 and we appreciate your kind words.
      At the same time, we’re sorry to hear about the battery issue that made you return the headphones. Your feedback helps us get better and we hope you’ll consider Sony again in the future.

      We appreciate you giving Sony a chance with this product.
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great quality sound. Look at xm3 also

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and features especially with the price drop. The only thing is its missing the aptx codecs from the xm3s. The earcup controls are very handy and the pause when you take off the cups are something that you never knew you liked so much unless you already had airpods.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pickle,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the aptX codec support is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A+++++

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and noise canseling. Would recomend 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sislei,
      Great! We're glad that you are amazed by the awesome sound quality and superb noise canceling feature of our WH1000XM4. Thank you for your recommendation and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy them!!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will not regret purchasing these headphones! Excellent active noise cancelling, microphone is decent for meetings and sound quality is rich.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyEnth,

      You made the right choice! We're glad that you like the noise canceling function, call quality, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Last Over Ears youll ever need

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years later and these are still my daily drivers!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JacobV,
      Nice! Thank you for the feedback and we're happy to hear that you still enjoy good sound quality with our XM4. Thank you for choosing and trusting Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones...reduces noise...excellent sound...awesome purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatriciaC, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought a couple of pairs of these as gifts for friends and they love them as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Smauldin,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’ve chosen the WH1000XM4 headphones as gifts and that your friends are loving them too. Thank you for sharing your positive experience with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfy as hell, the noise canceling is top tier combined with high sound quality this headphone id awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boobeh6, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony headphones

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love mine! i wear mine at the gym and watching movies! one of the best headphones i’ve had!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Olivia,

      You made the right choice! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my son the XM3 model a year ago. I loved using them on occasion. When the XM4 model was released, I had to buy. These are terrific over ear noise cancelling headset.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SKirk, we're glad that you've been enjoying this line of Sony Headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Excellent Quality

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a nice pair of headphones that are noise canceling and has a nice bass to them. These headphones more than exceeded my expectations. They also pair well with two devices at the same time. This is my first time trying Sony's headphones and I'm looking forward to trying their future releases.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi electricfanatic,

      You made the right choice! We're glad that you like the noise canceling, sound quality, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fun Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, noise cancelation and quality above the rest. Great for listening to music, video game audio, movies, and youtube!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edward,

      You made the right choice! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noice canceling is amazing will recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JordiL,
      Thank you for your recommendation and we are thrilled to hear that you are satisfied with the sound quality and amazing noise canceling capability of our WH100XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had these for three days and I am beyond satisfied with the sound quality and noise cancelling feature. Definitely recommend these over the Bose headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VSDO95, We're very happy to hear you're having an enjoyable experience so far with the excellent sound quality and industry-leading noise cancelation feature of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    :)))

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, me personally i love them a lot and would recommend it for anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PedroC, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. Can hear great with good sound tamping.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ParkerP,
      Wow! That nice to hear that you are enjoying the sound quality of your WH1000XM4 plus the noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. The sound quality is amazing! I highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GloryD, perfect! We're glad you love the sound quality of our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones would recommend to anyone who likes music to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhaliffB,

      Thanks so much for sharing your feedback! We're delighted to hear you're enjoying your WH-1000XM4 headphones and that you would recommend them.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product wortg the money and great noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Johnc123,
      Awesome! We're glad that you are pleased with your purchase and you appreciate the quality and noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US