Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
XM4 > XM5 if you travel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was between the XM4 and XM5, and I'm glad i went with the XM4. I travel a decent amount and the foldability is very nice to have. Sound quality is solid without bass heavy. Comfortable for long periods and noise cancelling is great without feeling too "pressurized."
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chad, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Almost, but not quite for me right
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound, and I liked the equalizer on the app, but I could not wear them for more than 20 minutes. Not made for my head size/shape. I didn't like the swiping action for volume and skipping songs either, I prefer buttons.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FredL, Great! We're glad that you like the sound quality and equalizer on the app. YOu can switch the touch sensor control panel on/off setting using the Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Noise cancelling is awesome!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have ever had. Great sound quality. The nouse cancelling feature in the XM4 is the best I have experience so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tollgrinder, we're glad that you like the sound quality and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and features would definitely buy these headphones again and for a gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AuthorL, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
A great headphone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughter, she chose it over Bose, Beats, and Apple headphones. She loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tommy, Awesome! We're glad your daughter loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
The best of the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are beyond the best headset ever purchased. Sound quality and all the amazing features are so worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mags,
Awesome! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaper than the air pods max and better overall. I use these at the gym and at home and have done me no wrong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eoms, thanks for the 5-star rating! We're honored to hear that the Sony - WH1000XM4 have been such an excellent option for you. With their industry-leading noise cancellation and magnificent sound quality, these headphones are designed to elevate your listening experience, whether you're at the gym, commuting, working, or simply unwinding with your favorite tracks! Thank you for choosing Sony and enjoy the music. Best regards, -Dominick
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing ever, love these headphones. They work incredibly better than I thought on the plane and everywhere I use them 10/10 or 5/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brando32,
Great! We're thrilled that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Sony the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, I love them, they have great sound both hi and low
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Square,
We appreciate the 5-star rating and we're glad to hear that you love the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
If you are hesitant buy them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for your buck! classic headphones that will be dependable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndreaR,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
11/10 Rec!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good sound quality xm4 >>> air pod pros!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenny,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound quality of the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Best wireless noise cancelling headphone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best wireless noise cancelling headphones with great sound quality. Love the Midnight blue color. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManojS, We are happy to hear your positive feedback with your new wireless headphones. Your new Sony WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for your purchase. -Vincent
My 17 year old loves them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves them and says the noise cancelling is quite good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StaceyG, we're glad your daughter loves our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Can it get better??????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Features out of this world. For those who are particular about your music sounds. Good experience....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicMatters210, good to know that you're having a great experience with these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Great Sound Quality When They’re Not Cutting Out.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. I like being able to listen to podcasts while I’m cooking, for example. They also have good battery life. When fully charged, these headphones will likely last 3-4 days before fully running out of power. Unfortunately, these headphones have problems with randomly cutting out and cutting briefly. It happens often enough to impact the listening experience. I don’t know if this is only a problem on PC, but Sony really needs to fix this problem. I’m somewhat satisfied with this product, but, if I need to replace these headphones, I’ll try a different brand. I’m not likely to recommend this product, unless there’s a fix I don’t know about.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, BeezKneez.
We’re glad to hear you’re enjoying the sound quality and impressive battery life of your WH-1000XM4 while cooking and listening to podcasts! However, we are very sorry to hear about the audio cutting out. We understand how frustrating it is when the listening experience is interrupted.
Since you mentioned using them with a PC, this behavior can sometimes be related to Bluetooth driver settings or interference. We’d love to help you find a fix so you can keep enjoying your headphones. Please reach out to our support specialists at https://us.esupport.sony.com/support/s/support-contact so we can walk you through some specific steps or check for a firmware update.
We value your loyalty and want to make sure these remain your go-to headphones!
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
good headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband loves these won't use any other headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Newman02,
Great! This brings us joy knowing that your husband loves his new SonyWH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
You need to have this !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noise Canceling Headphones. I used it every day in my workout. Sony did a Good Job!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Top knoch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! The noice cancelation on point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnP,
That's awesome! We are very happy that you are pleased with the audio quality and noise canceling feature of our Sony WH1000XM. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Nice feature bump
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid product over the previous XM3's with subtle quality of life improvements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi amosyoder,
We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. Even bought some for my younger brother
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Osicat3737,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph