Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great Sound Quality When They’re Not Cutting Out.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. I like being able to listen to podcasts while I’m cooking, for example. They also have good battery life. When fully charged, these headphones will likely last 3-4 days before fully running out of power. Unfortunately, these headphones have problems with randomly cutting out and cutting briefly. It happens often enough to impact the listening experience. I don’t know if this is only a problem on PC, but Sony really needs to fix this problem. I’m somewhat satisfied with this product, but, if I need to replace these headphones, I’ll try a different brand. I’m not likely to recommend this product, unless there’s a fix I don’t know about.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, BeezKneez.
We’re glad to hear you’re enjoying the sound quality and impressive battery life of your WH-1000XM4 while cooking and listening to podcasts! However, we are very sorry to hear about the audio cutting out. We understand how frustrating it is when the listening experience is interrupted.
Since you mentioned using them with a PC, this behavior can sometimes be related to Bluetooth driver settings or interference. We’d love to help you find a fix so you can keep enjoying your headphones. Please reach out to our support specialists at https://us.esupport.sony.com/support/s/support-contact so we can walk you through some specific steps or check for a firmware update.
We value your loyalty and want to make sure these remain your go-to headphones!
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
Sony did this product right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and the noise canceling is impressive. I have always been a Bose fan but this Sony set is hard to beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary, Thank you for purchasing the Sony WH1000XM4! We're glad you like the amazing sound quality and industry-leading noise cancellation of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Excellent Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought a couple of pairs of these as gifts for friends and they love them as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Smauldin,
Thank you for choosing Sony!
It brings us great joy to hear that you’ve chosen the WH1000XM4 headphones as gifts and that your friends are loving them too. Thank you for sharing your positive experience with us!
Best regards,
-Fred
Great New ANC Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first noise-cancelling headphones, and the silence & sounds quality are great. The features and app settings are very handy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCustomer,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Perfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my mother, since she didn’t want the new ones, these are awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Teescaife, thanks for choosing and purchasing our product. We're glad your mother is enjoying our the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Quiet comfort 45
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. Great noise cancellation which I use when my wife's parents come over to get the quiet comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi coolharry,
Amazing! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent Sony Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Sound is super rich and filters out all the outside noise around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi edhennigan, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE, LOVE, LOVE this product!!! The quality is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CherylR, we're glad you love our industry-leading noise canceling headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are light im lucky i caught them on sale the audio quality is exceptional
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derrick,
Great! We're glad that you like the weight and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got them a week ago, but they are working great so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jfeh,
Thank you for sharing your experience! We're delighted to hear that you're loving your new Sony WH-1000XM4 headphones after the first week. We designed them to deliver an incredible audio experience and to be a reliable part of your daily routine. We hope you get countless hours of enjoyment out of them. Thanks again for choosing Sony.
Regards,
Dominick
Pmm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. I am deaf in one ear and the headphones allow me to enjoy movies, music, etc. without background noise.
I would recommend this to a friendBrand response from SonyListens
Posted .HI alefty, We're glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality product has great sound , but it is a bit annoying when it stops the music playing when I talk
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luis, We're very grateful for this positive feedback! Good to know you like the great sound quality of the unit. If the music stops playing when you speak, the speak-to-chat function is most likely activated. This feature allows the headset to automatically pause or mute the music being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear. To disable Speak-to-Chat, hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated”.
For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=speak%20to%20chat
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
missed my bus stop because of these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancelling works very well. it’s giving main character vibes during commutes. highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi diana, Excellent choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good but expensive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit expensive but suprisingly good headphones. If you have the money, they're worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NotBad, Great! We're glad to hear you feel that the Sony WH1000XM4 is worth its price. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No other headphones can compare ever. I recommend to 1000 people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldA, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy, I loved them, they met my expectations, excellent sound, color and easy to carry in my bag.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pathy, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 has intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid a promotion and paid 228 dol. At this price there is nothing with better quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fagner,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
My daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Daughter loved it.. she is very happy and always tell me the sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianaN, we're glad your daughter loves the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Excellent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. Sound is great and noise cancellation one of the best out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wook, Thank you for the 5-star rating! We're very pleased to hear you like the great sound quality and amazing noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Good Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great. Have not yet figured out how to keep it from automatically switching between noise reduction and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi txheadphones, We are happy you like the sound quality of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. If you are referring to the Adaptive Sound Control function, you may find this link helpful: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html. Thank you for choosing Sony! -Vincent