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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12623 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 400 Showing 7,981-8,000 of 12,623 reviews
  • Rated 5 out of 5 stars

    Wonderful Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones. Bought them for a gift. I'm told they are very comfortable and have excellent noise cancellation. Great purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gizmo4774, we're glad that these headphones were a great choice for a present. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable headphones. I like the travel case too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dustin,

      Amazing! We're glad that you like the comfort and carrying case of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. And the best buy servise was excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, JackB!

      We are so pleased to hear that you're enjoying your WH-1000XM4 headphones. It's great to know that you are happy with the product, and we appreciate you sharing your positive experience with Best Buy's service as well.

      Thanks again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    I use these everyday

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the noise canceling it’s the best noise canceling headphones I have used, if you are interested in these I highly recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey Shane! Thank you so much for that fantastic review. We are so pleased to hear you consider the WH-1000XM4 the best noise-canceling headphones you've ever used! That's exactly what we love to hear.

      You've put your finger on the exact reason why! The powerful noise-canceling is made possible by our HD Noise-Canceling Processor QN1. We've packed each earcup with two microphones that work together to capture all that external noise. Thanks to a clever algorithm, the processor then zaps that noise out in real time, giving you a truly distraction-free listening experience. It's rewarding to know we got it right for you.

      Thank you again for choosing Sony and for sharing your experience. We truly appreciate your strong recommendation!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Rated 2 out of 5 stars

    Horrible - Do Not Buy!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I would've returned these right away, but it was my first pair of wireless headphones for work and I was excited. I've had them for a couple years now and I am currently looking for different pair. Number one, to adjust any settings, you have to download the Sony app on your phone because it isn't compatible with the PC. So, whenever the darn thing goes into "Speak to Chat" mode on its own just by taking it on and off, I have to disconnect from my bluetooth on my PC and connect to the app and manually turn off this feature, which is not beneficial when I am in the middle of important meetings and working - relying on getting audio. But nope, not with these headphones. Apparently, you can turn off the STC with two fingers on the right side of the headphones, but this is just a pipedream. Recently, it has just started to cut audio for a minute at a time with me just sitting at my desk, not moving, or speaking. These are really the most user unfriendly, annoying wireless headphones ever!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ArianaJ,
      We appreciate you sharing your experience with our WH1000XM4. We apologize if you are having issues before with the Speak to Chat feature and having the app only accessible via smartphone. This is not the news nor the experience we want you to have.

      Here are some key notes for Speak to Chat feature of our XM4:
      - The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
      - Due to ambient noise, the speech of the person wearing the headset may not be detected, and the Speak-to-Chat mode may not activate. In this case, try speaking longer and with a louder voice. In some cases, the Speak-to-Chat mode may not activate even when speaking longer and with a louder voice in extremely noisy environments such as in an airplane.
      - Music playback is paused while the Speak-to-Chat mode is active only when connected via Bluetooth connection.
      - The connected device or playback application you are using may not support pausing of music playback.

      About the audio issue wherein it cuts off, you may try this setting the headphone to “Priority on stable connection” mode for better connection. Kindly check this link for the full details.

      Sound skips frequently.
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html

      If this not resolve the issue or you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


      Full Name:
      BestBuy Username:
      Telephone Number:
      Model Number:
      Additional Information regarding your experience with the XM4:


      We're more than happy to assist you.

      Regards,
      Marco Sony_US

  • Rated 5 out of 5 stars

    Earphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product.i recommend to everyone out there for runnera

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, AsfishA!

      We are so pleased to hear that you love your WH-1000XM4 headphones and that you're recommending them to other runners. It's truly rewarding to know they are a great fit for your active lifestyle. We designed them to deliver excellent sound and comfort for a wide range of uses, and it brings us great satisfaction to know that we have succeeded.

      Thank you again for being a Sony customer and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony #.1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones are all ways working at its best , with amazing sound and quality for anything in entertainment of every day life enjoyment

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    10/10 Would Recommend

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Genuinely best over the ear headphones I have ever purchased!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hailey, thank you for the amazing review! We're so glad to hear the Sony - WH1000XM4 headphones have been a perfect 10/10 for you. It means a lot to know they're the best over-the-ear headphones you've ever purchased. With industry-leading noise cancellation, rich sound quality, and all-day comfort, they're built to deliver an outstanding listening experience—and we're thrilled they've hit the mark for you. Thanks for recommending them and for being part of the Sony family! Regards, -Dominick Sony_US

  • Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Would recommend bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drgs,

      We are pleased to learn that your Sony WH-1000XM4 headphones are working well for you!

      The WH-1000XM4 model is celebrated for its exceptional noise-cancellation and high-resolution audio quality, and we're glad these features are meeting your needs. We designed them to offer both superior sound and all-day comfort, which makes them perfect for daily commutes, travel, or focused work.

      We really appreciate you choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely astounding sound quality and noise cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KimT,

      Thank you for the purchase and we're glad to hear that you like the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    AMAZING

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I love these headphones, such amazing quality and sound !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kiki, We're happy to hear this feedback! Good to hear you love the excellent sound and built quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work really great and they are very comfortable. I would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AJay, we're glad you like the comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this some of best features on the market and great audio

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FRED,
      Thank you so much for the feedback!

      It brings us great joy to hear how much you're loving your WH-1000XM4 headphones.
      The combination of industry-leading noise cancellation and smart features like Speak-to-Chat really makes a difference.

      We appreciate you choosing Sony!
      All the best,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound...great Noise cancellation...cool tools to "tap" the ear piece to disable and reactivate the noise cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Randy, thank you so much for the 5 Star review!

      We are really thrilled to hear you are happy and satisfied with the incredible sound quality, industry-leading noise canceling function, and amazing features of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone i ever own, the quality and the sound are incredible

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Buyer! We're glad that you are happy with the sound and build quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Best Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No defects at all this headphone. Sounds perfect to me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AllyB, great! We're glad you like the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing. once you learn the controls, everything becomes straightforward

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristianP, we're glad you like the sound quality of our product. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    overall great noise cancelling bluetooth headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great noise cancelling. blocks noise well while on airplane. go fidelity. i like the dual controls. easy to use controls

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello flash,

      We are glad you like the noise-canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Say what.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing for home gym and anywhere you don't want to hear a sound. The kings of noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrewthacollector,

      Awesome! We're glad that the noise canceling function of the headphones is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones I have experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katrina,

      Fantastic! We are so happy to know that you are having an enjoyable experience with your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US