Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Sony 1000xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and amazing sound quality, I’ve mostly used it on airplanes. Easy app interface and setup. I would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RCushman,
Great! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic quality. I love the noise cancellation and the premium sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gmerrill16, Awesome! We're thrilled you love the premium sound and excellent noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time owning Sony headphones the m4 are great so for the only complaint I have is switching between devices hopefully there is an software update to fix this only had them for 2 weeks but for first time Sony headphones I own I like them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KJMoral, you definitely made the right choice! Make sure to turn on the [Connect to 2 devices simultaneously] on the Sony Headphones Connect app for easy switching. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
~Ralph
Nice product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his headset. Works well and really is noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, StephaniePB! We're happy to hear that your son loves the headset. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
Great headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this headset with some great surprises. There are some down sides which come from the wireless. It seems to have some connection issues randomly. I mainly wanted the wired aspect but the wireless is a big plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuperSayianRenan, Thanks for the feedback. Make sure to keep your device updated with the latest firmware to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig
Xm5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality just better to get xm5 at the current price point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KingNug,
Thank you for your time writing this review! We're glad you like the quality of the WH1000XM5 headphones. Thanks for choosing ! - Kris
Not the full sound immersion I had hoped for.....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm 55 and was hoping to purchase headphones that would allow me to get lost in the music while staying healthy and losing weight. I was not impressed with these headphones. I have Sony headphones to work at my computer that were $100+ but for this price I was expecting to full sound immersion. I had my 19 year old test them and she agreed and added that they have little base which is important for workout music. Sorry, I really wanted to Love these headphones. Maybe the WH1000XM5 are better?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MommyFace, thank you for sharing your feedback about the WH-1000XM4 and for giving them a fair try—it's clear you value sound immersion and strong bass, especially for workout music. We're sorry to hear the experience didn't meet your expectations, and we appreciate your openness in exploring whether the WH-1000XM5 might be a better fit.
Here are a few points that might help clarify and address your concerns:
Sound Quality & Bass Performance
The WH-1000XM4 and WH-1000XM5 both deliver high-quality audio with Sony’s signature noise-cancelling technology. Many users find the bass on the WH-1000XM4 to be balanced and punchy for most daily listening needs.
That said, the perception of bass can be quite subjective and depends on personal taste, genre preferences, and even how the headphones are worn.
Enhancing Bass & Sound Immersion
If you’re finding the bass a little light, try adjusting the sound through the Sony Headphones Connect app. Using the built-in equalizer, you can either select the “Bass Boost” preset or tailor the sound further by increasing the “Clear Bass” slider. This adjustment often provides the enhanced low end and immersion you’re looking for without sacrificing overall sound quality.
Considering the WH-1000XM5
The WH-1000XM5 is the next-generation model and brings various refinements in noise cancellation and sound clarity, along with a slightly different sound profile. Some users report that the XM5 offers a bit more detail and spaciousness, but both models aim for a natural, immersive soundstage rather than overwhelming bass.
If ultimate bass is your priority, you might also want to explore Sony’s EXTRA BASS line, which focuses specifically on delivering heightened low frequencies.
Other Suggestions
Make sure your headphones' firmware is up-to-date and that the ear pads form a good seal—they both impact sound immersion and bass response.
Different devices and streaming quality settings can also affect perceived bass, so experimenting here may help too.
We totally understand wanting to “love” a pair of headphones, and it's important they're a good match for your music style and expectations. If you have the opportunity to try the WH-1000XM5s, we recommend doing so to see if the tweaks in their sound signature better align with what you’re looking for. And please don’t hesitate to use the app’s equalizer options—they can dramatically change your listening experience!
Your honest feedback helps us improve, so thank you again for sharing your thoughts and considering Sony.
Best regards,
Gus
Sony Social Media Team
Great noise cancelling and sound!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones! They have NFC so it's easy to connect to the headphones, and they sound amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cory,
Awesome! We're glad that you like the NFC function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
It's Sony, of course it's good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancelling are amazing. The app that you install on your device is pretty cool as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jody,
Awesome! We're glad that you are enjoying the sound quality, noise canceling function, and dedicated app of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Royce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is really good.I bought it on last month $229, and it is really worthy the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi royce, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent headphones, why spend over $500 for the AirPod max when you can get this. Bought 2 for the price of the AirPod Max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scotty, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best. Sound is good at all levels. Noise cancelling fantastic except really high pitches. Best pair of headphones I have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PepperMD,
We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Best for flights
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones. Great for long flights if you want to get some sleep.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Redstorm447, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Sony WH-1000XM4 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. I like the features that this version has. The only con for me is it does not sit tightly around my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Busky, Amazing! We're glad that you like the sound quality and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Easy and good quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and best for noice canceling. As of today, it has been 25 days of having this headphone and so am very comfortable with!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heva,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
Good stuff
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for blocking out unwanted noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TommyG, great! We're glad you like the noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Sony Wireless Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with phone. Noise cancelling. Great to wear when flying. I also wear when studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MizzouFan, We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them!!! Work great and have amazing sound quality!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't hear any sounds outside only the sounds you want to hear when you listen to .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doulen! Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. I’ve had them for years and they still work great!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your kind words, NolaB!
It's a true pleasure to hear you consider the WH-1000XM4 amazing headphones. We are so glad to know that after years of use, they are still delivering the quality audio with LDAC and incredible Active Noise Cancelling you've come to expect. We hope your experience continues to be nothing but pleasant listening sessions.
If you ever need assistance, our support team is always happy to help with any questions you may have.
Thank you again for being part of the Sony family!