Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, really recommend to anyone interested in great sound and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer,
Awesome! We're happy to hear you are enjoying the incredible sound and noise canceling features with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for your purchase and for the recommendation! - Kris
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound…ease of use and just great purchase. You get what you pay for.. and these are quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RubyR,
Great! We're glad that you like the sound quality and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Music quality vs. Microphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. If you only want to listen and not talk on the phone definitely buy it however the microphone quality is very poor. Especially when you want to use it outdoors not working reliable. The Sony app is good, you can see how long you listened walking and easy to navigate. Need to memorize the function of the invisible buttons on the headphone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Moci, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with your Sony unit. IF you have issue during phone calls because of the mic, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?search=calls
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank for choosing Sony. ~Earl
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute game changer. Best investment I've ever made
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaxc, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Sound quality is great, noise cancellation is AMAZING. I'd buy this again and again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saif Great! We're pleased to hear that you like the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good Price for this Model
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work amazing. Great quality and nosie cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CCalderon602,
We're glad to hear that you like the noise canceling and quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these every day and there very comfortable to wear. Would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome offtheshelf! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
Superb noise cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones! Noise cancelling is superb! Highly recommended. I got the midnight bkue color, totally love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PoiPoi,
We are glad you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
Amazing sound!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most amazing Headphones I have ever owned!! The noise canceling feature is by far better than any other brand
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, Glad to hear that you are happy with the sound quality and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.
Regards,
Carl
Good bass for a wireless headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it since I can adjust the audio settings using tge app. And Good bass for a wireless headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge,
Awesome! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Noise be gone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Skipped out on the M3 model and I am glad that I picked these up. Truly a joy to experience audio through these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olbuddy,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. They are so comfortable and can’t wait to wear them when travelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeatherN, Amazing! We're glad you love the comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Game Changer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and sound quality. When paired with a good music app, these are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NighNight, Thank you for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Really good headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are better than the MX5 and better than the Airpod Max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi andresart, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony wh1000xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sometimes the controls are a little annoying, but really solid otherwise
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IsaiahB,
Thanks for sharing your experience with our Sony XM4 headphone. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thank you for choosing Sony! - Marco
They are as good as they say
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best choice I have made in buying these Sony headphones. They are better than the leading or popular brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NM04, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, battery life, just wish it did better switching between Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan, Thank you for the 5-star rating! We're very happy to hear you like the great built quality and long-lasting battery life of your Sony WH1000XM4. We appreciate your feedback about switching between apple devices. The WH1000XM4 has Multipoint Connection feature that allows you to easily switch between devices, however, it is not applicable to two apple devices. The multipoint feature is recommended to use the following devices:
• Walkman® player (or other music players) and a smartphone
• Two Android phones
• Android phone and an iPhone
• Phone and a computer
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great for workouts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the gym, just buy some covers for the leather
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kays,
Thank you for the 5-star review! We're so happy to hear that your WH1000XM4 headphones are perfect for the gym. The comfort and fit are definitely key features, and your suggestion about using covers is a great tip for extending the life of the earcups. A fantastic feature of these headphones that makes them perfect for any environment, including a busy gym, is the Adaptive Sound Control, which automatically adjusts the noise cancellation and ambient sound settings based on your location and activity, so you can focus on your workout without distraction.
Thanks for choosing Sony, have an excellent workout day!
DiegoV
Awesome headphone gave as a gift
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My friend cannot emphasize how much He love the crispy audio quality and it’s like He’s at a concert.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
Amazing! We're glad that your friend is enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.better than I expected, my favorite pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AxaC, We are glad that your new Sony wireless noise canceling headphones exceeded your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent