Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Sony - WH-1000XM4 Wireless Noise-Cancelling Over-t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjitkumarP, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best wireless headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using 1000 xm 2 for a while and they are fine. These are better because they are a lot more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dino, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. Great sound, alot of technology in these maybe to much for some but all in all they are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Love,
Awesome! We are glad you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
perfected the the best NC sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these arfer great .. awesome noise cancellation and now with even better improver voice calling.. sound is premium as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 808hawaiian,
Awesome! Good to know that you're enjoying the sound quality, call quality, and noise canceling functions of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Good sound and quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tesound is awesome and the price is e as it is a high quality item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG, We're very grateful for this positive feedback! Good to know you like the exceptional sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Another Amazing addition to the Sony XM Family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY love these headphones and the series of XM's that sony is putting out for the public
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hihoper21, Awesome! Thank you so much for your continued support of the Sony headphones XM series! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat headphones I’ve bought yet! These work great indoors and out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keliber,
Great! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony is the best.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and noise cancellation. I use them for the gym and when I travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ninho,
Awesome! We're glad that the sound quality and noise canceling function of the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great SC Headphones that are better than the last!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a pair of the XM3's and I cannot, for the life of me, figure out how they made the sound cancelling even better!
I would recommend this to a friendLove this headphone. Thanks Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the WH-1000XM3 but I lost it in the airport. So I got a new one with this new model. It’s an excellent headphone!NP
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bongnp, we regret to hear about what happened to your WH1000XM3. Good to know that upgrading to these model was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Bass is great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones bass is solid and is louder than i expected!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NoahT,
Nice! We are truly happy that you are satisfied with the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Just get them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony gets it all the time … very immersing sound better then 1000 dollars headphones just get it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Capricorn83, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
HORRIBLE Controls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUTTONS PEOPLE. For the love of God, why is normal basic human functionality such an unreasonable request? There I was, just washing some dishes wearing headphones while on an important call, and somebody needed to get my attention and talk to me for a minute. Naturally, I go to just simply move one earpiece off of my ear to easily listen to what they needed to say real quick. No need to touch any controls at all, right? Not with wet fingers. Now the call I was on needs to hang up immediately and without warning because that's how touch screens work. I shudder to think how these headphones will suffer in slight damp rain! I usually buy the Bose Quiet Comforts, but I had to return the pair I JUST bought because of a million and a half issues, but Lord Almighty I miss those buttons. Buttons never push themselves. Just TRY to rapidly lower or raise the volume while listening to music on these Sony's. It skipped like three songs in a row just trying to do what the Bose would do SO EASILY. Honestly, like leave the touch screen for all the people who just die over every ridiculous and unnecessary innovation. Fine, but give me some dang buttons that I could use instead! Like, it's already got two buttons, an On and Off button, why not a VERY simple volume button? Better yet, why not let me turn off the idiotic touch screen on the app and just use my buttons? I will suffer through reduced capabilities with a smile on my face knowing that BASIC functions will work without worry. They are comfortable and provide good isolation, and unlike the Bose pair the microphone actually works. Time will tell how they hold up, but I fear the rain, and I fear touching the controls AT ALL knowing that it might interpret my touch as literally anything if I don't do it exactly perfectly precisely right. I did a ton of research and it seems that all the decent headphones today that have the features I need (Excellent isolation as I work with loud, rumbling equipment all day, Bluetooth, battery life, water resistance for rainy weather (yeah right, I know), and a microphone that, you know, works) all have those stupid touch screens. The exception being the Bose QC45's, but I tried em and they had so many connectivity issues, garbage mic issues, and couldn't handle the noise from a window being rolled down in a car without painful bursts of sound in my ear, so I guess I'm stuck with this crap. If there was literally ANYTHING else I would buy it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonathonJames, While we're glad you like the comfortable fit and excellent noise cancellation, we regret to hear and we apologize for any inconvenience that you experienced with touch sensor panels of your Sony WH-1000XM4. This is definitely not the news we want to hear. Please allow us to help you and turn this into a better experience. For any touch control sensor-related issues, I'd recommend following the troubleshooting steps and guidelines on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of physical control buttons and will be sure to forward this feedback to the appropriate department.
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Love these for editing video
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these when editing video. I can hear details and the noise canceling helps me focus on the task at hand
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, Great! We're glad that you like the noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality and sound. Son cancels me out all the time with these. He says they work fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MamaC,
Awesome! We're glad to hear you are enjoying the great sound quality and noise canceling features of your new headphones.Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Best headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The are definitely the best headphones money can buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi R284!
Thanks for your 5-star review! It is truly wonderful to know that you're enjoying the WH-1000XM4 headphones.
With our WH-1000XM4 you can enjoy a powerful noise cancellation feature with Dual Noise Sensor technology.
We appreciate you choosing Sony!
Best regards,
Estefany
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. Excellent sound quality. I’m very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earbuds, Great! We're happy to hear that you are enjoying the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Bose better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice set of headphones i believe the bose ones to be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA,
We are glad to hear you find the WH-1000XM4 a nice set of headphones, and we recognize that the preference for our models versus Bose is highly subjective, particularly concerning comfort and the exact noise-canceling profile. While many users prefer the Sony sound quality and advanced features like LDAC support and Speak-to-Chat, the Bose models are often lauded for their lightweight comfort and effective cancellation of specific low frequencies. We encourage you to customize your sound signature using the EQ in the Sony | Headphones Connect app to maximize your enjoyment.
Thanks for choosing Sony.
Best regards, Eliab
pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s aight, I use it. It’s pretty good for me but like what else can I say? Something.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Ryan,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM4 headphones have been serving you well and that you’re enjoying their performance in your daily use. Your straightforward feedback is appreciated, and it’s great to know the headphones are a good match for your preferences. Thank you for sharing your experience with us.
Best regards,
-Fred
Great headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality nice sound and noise canceling is good best pair I owned so far
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi George, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin