Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Love the Color
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color, sound quality is excellent and noise canceling is worth the price but headphones are a little heavy and after wearing for awhile it becomes uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleCare,
Thank you for sharing your experience with us. While we're glad you like the color, sound quality, noise cancelling features and reasonable price of the headphones, we're sorry to hear the discomforts when wearing the unit for a long period of time. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and for choosing Sony! - Kris
Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it. Best voice cancelling over the ear head phones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SrikanthC,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Very Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Great feel. Sturdy. Don’t get dirty. Worth the price .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TravisBickel, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
XM4s are worth the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been using these for months now and they are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanPerez, thank you so much for your fantastic review! We're very glad to hear that the Sony - WH1000XM4 headphones have been serving you well over the past few months. They're designed to deliver an exceptional listening experience with industry-leading noise cancellation, crystal-clear audio, and smart features like Adaptive Sound Control and Speak-to-Chat. We truly appreciate you being part of the Sony family! Best regards, -Dominick
Music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use this at work. Helps me to concentrate. Comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Case,
Great! We're glad that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are vey good. They are able to cancel out all extra noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flashdrive, Awesome! We're glad that you like the noise canceling function of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product works really good on the airplane!!! good investment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rdy2kikazz, Thanks for the superb feedback! We're extremely pleased to hear you are enjoying the incredible audio and excellent noise cancelling function of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
Get but fragile
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There great just break easy for the price. How know I have to find a way to repair them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyJ. Thanks for the amazing review and for sharing your throughs about it's great performance of your WH1000XM4!. On the other hand, we're sorry to hear about your experience with the durability of the headphones. For new repairs and assistance: you may access this link: https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair. Hope this is helpful. Thanks for choosing Sony!. -Milton
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Didn't end up with the silver ones, but they are great!
I would recommend this to a friendAmazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones. A lot to tinker with, good battery life and great sound quality. I use it almost all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Celdic12, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Great for everything except calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good: Great noise cancellation, Good audio quality Bad: call quality and transparency mode are not great at all. If you walk outside in wind, you can hear all the wind noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tech4U,
We're glad that you like the sound quality and noise canceling function of the headphones. It'unfortunate that you are not having a complete experience because of its call quality and ambient sound function. Your feedback is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
For call quality, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. You can also check the settings of the app that you are using for mic sensitivity if available.
Hope this improves your experience. Thanks for sharing your review and for choosing Sony!
-Ralph
Highly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones and amazing sound quality highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yeri, Excellent! We're very happy to hear you like the amazing sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Amazing sound quality, disapointing build quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to love these headphones, the sound quality and noise cancellation are really good, but unfortunately, the build quality is mid. at first it is incredible, but I have now had two pairs of them break in the exact same spot (the swivel connector for the earpiece)
No, I would not recommend this to a friendGreat headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones it really cancel noise from my laptop, speakers, have a clear and crisp sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amber,
We're glad that you're enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Just buy them they good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve had over ear. I think the noise canceling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dustin,
Perfect! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head phones. I bough these over the beats and bose headphones. 100% satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Izuwaru, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Regards, Erin
Sony head set
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headsets I’ve have noise canceling can’t hear anything outside and cool features too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MD02,
Great! We're glad that you like the noise canceling function of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
SONY Wireless Noise-cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thew only problem is the charging cord. It is TOO SMALL, not long enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraT, thanks so much for the feedback!
We absolutely appreciate you bringing up the charging cable length. We understand that a short cord can definitely be inconvenient when you're trying to charge your WH-1000XM4s away from a power outlet. We take feedback like this seriously as we continuously look at ways to improve our products.
Thanks for choosing Sony and for your feedback.
Sincerely,
Estefany
Pretty Good Headphones if on sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good but i wear glasses so they do hurt after wearing them for some time. The app is a bit slow at times but overall im satisfied with the headphones when i have my glasses off.
I would recommend this to a friendawesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's perfectly good & I like it being wireless with good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perfect,
Amazing! We're glad that you like the wireless function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph