Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, so clear, I really liked the touch tune on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi POOHBEARTX70,
Perfect! We're happy to hear that we were able to give you a great deal. It's nice to know you like the great sound, clearness and touch control of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Easy to use. Enjoy tuning out the world when I need too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RRLWJR,
Great! We're glad that you are having an easy time using the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best in the industry !!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancellation I have seen in headphones till date !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nayan,
Awesome! We're glad that you found the best noise canceling function in the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worls great i love them. I would highly reorganize them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrWorley831, We're glad that you love the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thanks for choosing Sony! Jay
Worth the Money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to replace my old Beats. No regrets in this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ziggyman78,
You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphones. Tunes out everything, great sound, nice build.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Surfacepro8user, Great! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well Made and Easy To Use along with easy curbside pickup!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joeycoolkid,
Great! We're thrilled that you like the design and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic sound quality. Easy to set up and charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer,
Amazing! We're glad that you like the sound quality and charging function of the headphones. It's also great that you had an easy time setting it up. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Get it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what i was looking for. Couldn't find it anywhere else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuneReview,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best of the best, excellent equipment for sound fidelity... I love this !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vanegas1976, Thank you for the 5-star rating! Glad to hear that you are loving our new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Great set of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Great noise cancelling. Happy with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hocuspocus,
Great! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Despite expense...Must have ..,.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent...easy to connect to devices...must have
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bailey, We are glad to hear that you are enjoying your WH-1000XM4 headphones. Thank you for your feedback and for choosing Sony! -Carl
Very comfortable headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What else is there to say? Other than buy if you want Quality sound and build.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paco61, Thank you for giving the WH-1000XM4 a perfect rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best noise cancelling headphones I've used.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest Upside: Best noise cancelling headphones I've used by far. Biggest Downside: Bluetooth takes 5-6 seconds to turn on, every, single, time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eggy,
Thank you for your review! We are really thrilled to hear you are satisfied with the outstanding noise canceling function of our WH-1000XM4.
We are really sorry if the Bluetooth function of these headphones did not meet your expectations. When connecting to a paired Bluetooth device, you will only need to press and hold the power button of the headphones for about 2 seconds. You will hear the voice guidance say, “Power on." Check that the indicator (blue) continues to flash after you release your finger from the button. If the headset has automatically connected to the last connected device, you will hear the voice guidance say, “Bluetooth connected."
To get the most out of your WH1000XM4, we recommend updating its firmware to the latest version (05/17/2021). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We appreciate your input, and we will surely take note of it as we always strive for the best customer experience!
If there's anything we can do to help, please feel free to email us at socialsupport@am.sony.com including the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
great noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the MX 3 and now the MX 4. Love the new features with the same great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TomsRiverKen, We are thrilled to hear that you love both the Sony WH-1000XM3 and WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for trusting Sony! -Vincent
Best headphones I own
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great quality sound and amazing ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SadlyNotABotOrIWouldHave1,
Perfect! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good bang for your buck
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sounds really good and the noise canceling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle335,
Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever had. ANC is amazing and works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony Headphones - Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used them extensively yet. Bought for long plane trip coming up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NancyA,
Thank you for choosing Sony!
We truly appreciate your kind words! The WH-1000XM4 headphones are an excellent choice for long journeys. With their exceptional noise cancellation and comfortable design, they’re perfect for making your travel experience more enjoyable. We hope you enjoy your trip and the amazing sound quality these headphones provide!
Best regards,
-Fred
Great Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, noise caneling works great. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanceMan,
Amazing! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph