Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Sony Headphones - Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used them extensively yet. Bought for long plane trip coming up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NancyA,
Thank you for choosing Sony!
We truly appreciate your kind words! The WH-1000XM4 headphones are an excellent choice for long journeys. With their exceptional noise cancellation and comfortable design, they’re perfect for making your travel experience more enjoyable. We hope you enjoy your trip and the amazing sound quality these headphones provide!
Best regards,
-Fred
Great headsets
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, features and best bang for the buck especially when it is on sale.
I would recommend this to a friendBest headphone in the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, I love the new technology. Expensive buy great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
We are glad that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Best noise cancellation Amazing quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SZee,
Great! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great sounding headphones! .... When it works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones! .... When it works I'm on my third pair of this model. Not a fan of the Gen 5's design. The first one developed a weird issue. The noise cancelling would randomly choose to blast your ear with noise, in effect assisting you in simulating what tinnitus feels like. I later found out that "Oily ears"? can cause a weird issue with the Noise cancelling headphone in the ear cups clogging. This is the first time i've heard of this, as my XM3's have never has an issue after years of use. The second time, the ANC just completely died on a random afternoon.... One second your listening to music on the plane, then all off sudden the ambient sound no longer gets removed & you hear the lovely roar of turbines. Hopefully this third pair works. Best Buy Warranty has really worked out for this pair. Random note: the New Bose QC 45 has odd channeling issue on their earcups. Either you don't notice & it's great or you do notice it & you can't unnotice afterwards. :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Vita,
Thank you for sharing your feedback with our Sony WH1000XM4. We're thrilled to hear that you appreciate the sound quality of your XM4. We regret to hear as well that you are having some issues with the headphone. Please allow us to help on this. You may find these links helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html
Hope this helps.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
Regards,
Marco
Pretty pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Noise canceling is good though I'm used to earbuds so not as good as them but good for over ear headphones. Great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigBoyBobby, We're happy to hear that you are enjoying the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great NC Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality noise canceling headphones for music and for calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ashok,
Awesome! We're glad to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony - WH-1000XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones. Great noise-cancelling, easy to install
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SGH12DIT, Fantastic! We're thrilled to hear you love the excellent noise canceling and ease of setup of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancellation. I would definitely buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Renegadebaileys,
Great! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Love!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love! Noise cancelling is not perfect but works pretty good. Sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaleyS, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Happy with the product.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son. Good souls quality and looks good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jon808, That's fantastic! We really appreciate your superb review of the WH-1000XM4. We're happy to hear your son is enjoying the amazing features and impressive audio quality of his new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for choosing Sony! -Jess
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Great sound and great noise cancelling. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glenn, You've made an excellent choice! We're very pleased to hear it works as you've expected and you appreciate the excellent sound and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent deal for thanksgiving. Quality product for my needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MuraliC, Great! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Noice Cancelling is with it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend buying this product. The noise cancelling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOHN,
Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great, especially on an airplane. Can use alone or with music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, That's awesome! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Thank you for choosing Sony! -Jess
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really picky with headphones and have tried Apple headphones and didn’t like them as much as the Sony they last really long and had gone through many rough throws and are still in such good condition
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleeM, we're glad you like our product. Thanks for choosing Sony! ~Earl
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, they do cancel out noise and good audio quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Amazing! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great but expensive
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've ever owned. I wish the charging was easier though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kia20, Excellent! We're delighted to hear that you are satisfied with your purchase. We'll take note of your feedback with regards to charging the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great buy!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these head phones. They're very clear and the noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NUYORK07, Thank you for the 5-star rating! we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Daughter approved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter must really like these, she never take some off
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Neto4ss,
Awesome! We're glad she likes it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David