Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best sound quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I ever used. sound is very rich and clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amit, we're glad you like the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I was expecting and looking for. This is perfect for teens
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Adia,
Thank you for choosing Sony!
We’re delighted that the product exceeded your expectations. The WH-1000XM4 headphones are designed to deliver exceptional sound quality, comfortable fit, and advanced noise-cancellation features, making them a great choice for any age group. Enjoy your Sony headphones!
Best regards,
-Fred
- Pros mentioned:Sound quality
I'd recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. Noise cancelling better than my Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello juiceboxjadin,
That's good to hear! We are glad you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Beautifully
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent quality, sound. I recommend it. Worth the price I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dragonfly, We're glad to hear you feel that the excellent sound quality of the WH1000XM4 is worth its price! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
nice hedaphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphone. Noice cancelling works great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bnaik, Great choice! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Buy them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound . Just love how imersive they are. Good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fangster,
Thank you for the 5-star rating and we are glad you love the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for supporting Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
Best Bluetooth Hi-Res headphones PERIOD!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth Hi-Res headphones PERIOD!!! For get Bose or Beats...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MR2TOBY,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Bass
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for casually listening to audio books and bass heavy music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamBuysFromBestBuys,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great. I will keep going to reach my 50 characters.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Sound excellent, noise cancelling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ejw4cy,
Great! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is clear, bass is nice and noise Cancellation Is the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Noise cancelling works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The noise cancellation process is really amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you're enjoying the amazing features of the headphones particularly the noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Expensive for no reason.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to have the XM4 wireless buds and THOSE are what sold me on Sony headphones. So when I saw these, there was a certain expectation that was not met when I put them on. Honestly, they sound like some cheap $70 no name brand headphones. I returned them promptly. I will say, I had a a chance to try the XM5’s in store and those sound WAY better than these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SofaKingDope,
We regret to hear that it hasn't performed to your standards, particularly with the sound quality with the unit. We are sorry to hear that the wireless headphones had to be returned. For low sound quality, you may refer to this help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
- To get the sound that you prefer, please try the different sound modes found in the Sony Headphones Connect app. There is even an EQ in there—which can be customized to fine-tune your music to your liking.
- Try playing another source on the device. For example, try another music app to see if the issue is with a particular app.
- When you listen to music from a computer on the headset, sound quality may be poor for the first few seconds after a connection is made. This is caused by the computer transmitting music at sound quality for communications at first, and it is not a malfunction.
The WH-1000XM4 headphones feature a built-in analogue amplifier integrated in the HD Noise Cancelling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Powerful 40-mm drivers with Liquid Crystal Polymer (LCP) diaphragms make the headphones perfect for handling heavy beats and can reproduce a full range of frequencies up to 40 kHz.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Regards,
Jess
- Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. I’m loving it. The noise canceling is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdsonFeltrin, thanks for commenting! We are thrilled to hear you are happy with the incredible sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Excellet noise cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality headphones. Easy to use and great noise cancelling
I would recommend this to a friend Best Head phones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best over the ear headphones in the market Best pick
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your glowing review, SushyanthreddyI! It is most rewarding to hear that you consider the Sony WH-1000XM4 headphones the best over-the-ear headphones on the market. It's wonderful to know that they are your top pick for exceptional audio quality, noise cancellation, and overall performance. Your feedback is highly valuable to us, and we appreciate your support. Enjoy your listening experience!
Thanks for choosing us!
Gus
Great Headphones that adapt to environment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. So much better than my Bose QC 35 II
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wilbur,
We are glad you like the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sony excellence
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding quality headphones from Sony with superb sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grant,
Great! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the noise cancellation, love the color, like that it came with and extra long cord.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Makesomenoise, We're very happy to hear this feedback! Good to know you like the industry-leading noise cancellation, color, and that it came with a supplied headphone cable. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Good stuff
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That active noise canceling is noise. Definitely worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Benji2times, We are glad to hear about your feedback on your new Sony wireless noise canceling headphones. H-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for choosing Sony! -Vincent