Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- |
- SKU:
- 10210403
Customer reviews
Rating 4.7 out of 5 stars with 12522 reviews
(12,522 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Unparalleled Listening Experience with the Sony WH
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones in Black have truly surpassed my expectations. These headphones offer an exceptional blend of superior sound quality, effective noise cancellation, and impressive battery life. The audio fidelity is outstanding, with a depth and richness to the sound that breathes new life into your favorite tracks. The active noise cancellation is equally remarkable, capable of making busy environments feel tranquil, thus creating an immersive audio experience. The headphones also shine in terms of comfort, with a sleek, lightweight design and soft ear pads that allow for prolonged use without any discomfort. Their intuitive touch controls and integration with virtual assistants add to the convenience, making them a delight to use. The battery life on the WH-1000XM4 is phenomenal - they've often lasted me over 30 hours on a single charge. Plus, the quick charge feature has come to my rescue more than once. Overall, the Sony WH-1000XM4 has raised the bar for what one should expect from premium headphones. Whether for travel, work, or relaxation, these headphones are the perfect companion for anyone seeking a superior audio experience. Absolutely worth every penny!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DominicB, Thank you for taking the time to provide us with your feedback about your WH1000XM4! We're very happy to hear that these headphones has exceeded your expectations. Good to know you like the superb sound quality, excellent noise cancellation, long battery life, comfortable fit, sleek and lightweight design, and overall features and performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Rated 5 out of 5 stars
Best headphones on the market till this day !
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect non “ luxurious “ listening headphone that you will find in the market , I didn’t get the latest one ( xm5 ) because they don’t fold but the 4 does and it’s perfect for traveling , on top of that it comes with an adapter to use it in the airplane. They are super comfortable and can be used with glasses and you won’t get tired of them and the noise cancellation is Insane ! I love how quick 5min charging gives you 10hrs of battery life ! And I love how the buttons are touch screen. Best headphones
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamAlxnder,
Thank you for your amazing 5-star review of the WH-1000XM4 headphones! We're thrilled you find them the best on the market and love the foldable design, comfort, and exceptional noise cancellation. The quick charging and touch sensor controls truly enhance your experience.
Thank you for choosing Sony!
Best regards,
Romeo
Rated 5 out of 5 stars
Very confortable and good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great with a decent battery and comfortable enough for long wear times.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Child!
Thanks so much for leaving a review.
We are really happy to hear that your WH-1000XM4s are feeling comfortable even during those long listening sessions! It’s great to know that the sound quality and battery life are hitting the mark for you.
We appreciate you choosing Sony!
Best regards,
Estefany
Rated 5 out of 5 stars
Excellent Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. It is truly sound proof and material is very sturdy, in addition there are a lot of options for covers on Amazon if you want to go the extra mile to protect product while at the gym. Product also shares the same charger as Iphone users (USB C), so very convenient. Battery last long and ear muffs are comfortable on the ear/head.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
Great quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a good deal from best buy on these! They're definitely worth it. You can customize the equalizer to your liking and they aren't bass heavy and have a good treble. They aren't too heavy and they fit comfortably over my ears. They look so good too! Very satisfied with my purchase.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ElizabethT,
Nice deal! We're glad that you are pleased with your purchase and happy with the quality of our WH1000XM4. It's nice to know that you like the design and audio quality of our XM4 and were able to utilized the Sony app. Thank you for choosing Sony! - Marco
Rated 5 out of 5 stars
Amazing noise cancellation!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for some gym hesdphones that dont fall off and have amazing noise cancellation. When I tell you these are the ones… THEY ARE!! They are so comfortable and easy to fit anywhere, as well as dont feel too heavy. Perfect features on the app they have at no cost ! Awesome headphones reccomend 100%
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maria We're glad that you like the fit, noise canceling function, and features. We appreciate you taking the time in writing this wonderful review. Thank you again for choosing Sony. Erin
Rated 5 out of 5 stars
The best headphones of all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Noise cancelling headphones are the best. They had been comfortable, the sound is clear, noise cancelling function works excellent and the battery last a long time. All you can expect from a Noise Cancelling wireless headphones.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IsmaelS,
Thank you for choosing Sony!
We're thrilled to learn that you're enjoying your WH-1000XM4 headphones! It's wonderful to hear that you find them comfortable and appreciate the clear sound quality. We are particularly pleased that the noise-canceling feature has surpassed your expectations, as well as the battery life. Thank you for taking the time to share your positive experience with us!
Best regards,
-Fred
Rated 5 out of 5 stars
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. I'm no audiophile, but I love the sound and the noise cancelling is great. The over-ear is extremely comfortable. I've worn them for 6+ hours for the last month or so and have loved them. They hold a solid charge, I maybe charge them once or twice a week. Being able to connect to two devices at once is also a huge bonus because I can easily swap from my phone to my laptop. Only negatives is that sometimes the band at the top weighs down on my head so I need to shift it around. Also, if you are someone who easily gets carsick/vertigo, you might have to adjust to such strong noise cancelling. At first I would feel nauseous but after about a week, I didn't have any other issues with nausea. You can turn the noise cancelling off in the Sony app if it's an issue so you can ease yourself in to using the ANC all the time.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whennajitlow,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, comfort, battery life, and multipoint function of the headphones. Your feedback about the weight and noise canceling function is greatly appreciated. Thank you for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Excellent purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these headphones for a few months now, and I'm thoroughly impressed. The sound quality is exceptional, with clear highs, balanced mids, and deep bass. The noise-canceling feature works wonders, blocking out background noise and allowing me to fully immerse myself in my music or podcasts. The build quality is solid, and they feel comfortable even during extended listening sessions. The battery life is outstanding, lasting for several days on a single charge. Pairing them with my devices was effortless, and the controls are intuitive and easy to use. Overall, these headphones have exceeded my expectations in every way. Whether you're a casual listener or an audiophile, I highly recommend them for their superb performance and value.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, GouthamB! Enjoy and thanks for choosing Sony. -Craig
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these in anticipation of a long overseas flight. Got them on sale at the low price end of quality noise canceling headphones. What a bargain. Tried them out immediately and they instantly quieted the sound of my overhead fans and general house noises even before playing anything through them. I found the initial sound profile for music a bit less than I hoped, but the software includes equalizer adjustments along with a few preset choices. I changed to the 'Bright' setting and was more than satisfied with the sound after that. Clear distinct sound with good range and more than adequate base for my taste. I took them out to my patio with my air condition nearby and train noise a few blocks away. They disappeared almost comlpetely even with my music at low volume. I've gone through a variety of musical styles and found the sound to be very good across the entire range, soft ambient to full blown rock. Battery life is great. I've listened for hours and haven't had to recharge yet. The Bluetooth connection has worked flawlessly. I find them comfortable, even for long stretches. Can't think of anything I don't like. One of the best things I've bought.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProfJM,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function, battery life, Bluetooth connection, and comfort of the headphones. It's also great that you already found the perfect settings by using the equalizer function of the Sony Headphones Connect app.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Unique sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound and definition. The fit is perfect in your ears.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, GloribelM!
We’re so happy to hear that the WH-1000XM4 headphones are providing you with such a perfect fit and great sound definition. We designed them to be as comfortable as they are powerful, so it's wonderful to know you're enjoying the experience!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Rated 5 out of 5 stars
Love!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy how comfortable and amazing the quality is! I've had them for a few months now, and they are my go to headphones. The battery lasts so long, too!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lina!
We are immensely pleased to hear that the WH-1000XM4 headphones have become your go-to pair and that you're finding the quality and comfort so amazing. Knowing that the long-lasting battery is serving you well is also wonderful.
Beyond the features you mentioned, the WH-1000XM4s are also packed with cool tech like Speak-to-Chat, which pauses your music and lets in ambient sound when you start talking.
We really appreciate you choosing Sony!
Best regards,
Estefany
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever bought. I also have the XM3, and while I think the noise cancelling is better with that headset, everything else about this one is superior. It's lighter on the head. Sound quality is amazing. The touch controls seem to work better. Battery life is phenomenal, I wear this thing for hours at a time and it'll go about a week or so before I need to charge it. Been using it for almost a year now, have had no issues whatsoever. If I have a gripe, it's that the built-in microphone doesn't work with PC at all, which is a bummer, and if I want to configure something or update the firmware I need to use the mobile app and connect the headset to my phone, but I haven't felt like I needed to so it's not that big a deal. I use this for gaming on my PC and attach an Antlion mod mic to the side of it (because the built-in mic doesn't work with PC). Gaming headsets in this price range pale in comparison. It's got simulated surround sound so I can accurately hear where enemies or other sounds are coming from. I don't have to download proprietary software and mess with an equalizer to get clear audio out if it like I did with my LG and Corsair headsets, though if you want to there is a mobile app where you can do that. It's lightweight and I can wear it comfortably with glasses for hours and it doesn't even feel like it's there. 100% would recommend this over any other gaming-focused headsets.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cody, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Rated 4 out of 5 stars
Not Bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch panel is WAY too sensitive. I’m talking don’t raise your arm or they change songs type sensitive. I had to turn the panel off, which is a good feature but absolutely sucks if you’re working out. They’re comfortable but if you wear glasses they’re terrible; I’m sure most over ear headphones suck for glasses users. The noise-cancellation isn’t bad but it’s not as good as my AirPod pros…the little white earbuds. I chose these over Bose because they sounded better in my opinion. I’ve worn them on the plane and they were better than my AirPod pros for that purpose, which I literally purchased them for the plane. So they’re good for what I bought them for but musically there are better headphones out. These only sound good because I fixed the EQ; they should have sounded good right out of the box considering the price. For comparison I tried the Bose equivalent of these and could hear EVERYTHING with the noise cancellation on BUT the Bose sound better musically. These, I can not hear the TV while standing right in front of it at a decent volume. I’d catch these on sale, definitely do not pay full price. I might add that the battery life on these is insane. I can go a month or more on a single charge using these 3-4 days a week for 1-2 hours each of those days. When I say insane….I literally forget where I’ve placed my charger because I don’t use it often.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kenny,
Thank you for sharing your experience with our Sony WH1000XM4. While we are happy that you appreciate the noise canceling capability and long battery life of our XM4, we regret to hear that you are having some issues, especially with the touch sensor control panel. Your feedback is highly appreciated and will help us improve our future products. For the meantime, you can check these helpful links to address the issue with the touch sensor control panel.
Wearing the headset
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
The touch sensor control panel does not respond correctly
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Marco
Rated 5 out of 5 stars
10/10 Quality Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for about a year and I never leave the house without them. Noise cancelling is great when I am trying to focus on a task or listening to music. The ambient sound is also great when I need to more aware of my surroundings. Overall really great pair of headphones. The battery life is also great and can last a decent amount of time before a charge is needed.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TatianaW,
It is truly wonderful to know that your headphones have become an essential part of your daily routine over the past year. We are thrilled that the noise cancelling helps you find your focus and that the ambient sound mode provides the awareness you need when on the go. Knowing the battery life keeps up with your lifestyle is the icing on the cake!
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Rated 5 out of 5 stars
Still best in the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought in mid 2025 and still sounds one of the best headphones. Best in class noise cancellation and battery life. I wear it almost all day and no complaints about its comfort too. Would highly recommend this.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arvnd,
We're so happy to hear that you're still loving your WH-1000XM4 headphones! It's great to know that the noise cancellation, battery life, and comfort continue to impress you. Thanks for the wonderful recommendation.
Thanks for choosing Sony.
Best regards,
Eliab
Rated 5 out of 5 stars
Incredible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these from previously using Beats Studio 3 w ANC, same MSRP as these, and got these on blackfriday and wow the quality is incredible, SUPER LIGHT, SUPER COMFORTABLE, and amazing ANC, fan was on max and I couldnt hear it hardly unless I tried to. Amazing battery lasted 6 hours without charge straight out of box, I use the headphone jack so I cannot say if it were wireless
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobTheBuilder, Thank you for purchasing the Sony WH-1000XM4! We're very happy to hear you like the incredible quality, lightweight and comfortable fit, industry-leading noise cancellation, and excellent battery life of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
Lobe my XM4s my daily drivers jack of all trade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancelling makes these entry level audiophile grade even though the drivers are dynamic so comfortable you can wear them for over 40 hrs fyll vol longer with anc and silence it has a feature to not allow them to auto shutdown if no audio and with anc on its amazing. has i believe 5 mics you can always swap to the mics and hear around you in approz 15ft radius so you dont shout with them on also. they full charge in under 2hrs.. and rarely need it. these are the@perfexted xmark 1s and better than the xm5s they're very nice and i own audeze lcdx pairs also. this is my 2nd set just because. my orig is fine. do yourself a favor hop online spent the 25. bucks on Wicked Cushions for these. the stocks are a bit flat. you'll get more dynamic range also. they install in no time the plastic behind the ear cusion unsnaps then just snap the others on in under a min.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MJFAME,
Wow! Thanks for sharing your awesome review of our WH1000XM4 and we are delighted to hear that you are pleased with the noise canceling capability and performance of our XM4. Thanks for choosing Sony! Enjoy! - Marco
Rated 5 out of 5 stars
Very nice!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice and comfortable headphones! Very soundproof and noise cancelling, they do not fall off like others and very convenient in the winter during the cold. Battery lasts very long after one full charge.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KashishK,
Thanks a lot for the 5-star review! We're beyond pleased to hear you're enjoying the comfort and performance of your Sony WH-1000XM4 headphones. It's great that they're a perfect fit for you, and that the long-lasting battery is making your life easier, especially during the colder months.
We appreciate you taking the time to share your feedback and for choosing Sony!
Regards,
Dominick
Rated 5 out of 5 stars
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely in love with these headphones. They're pricey but worth it. The sound is amazing and the noise cancellation is great. I can wear these for a long period without my ear hurting, which is honestly a huge plus. I assumed they were going to be heavy but they actually aren't. Another thing is the battery, I charge these once a week or two.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XimenaS, Awesome! We are so glad to hear that you are loving your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
















