Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10210403
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travel and noise canceling. Battery life is good and they look great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hubguy,
Thanks for the 5-star review! We are elated to hear that you are enjoying the Sony WH-1000XM4 headphones. We are pleased that you find them great for travel and are impressed with the noise canceling capabilities, which are designed to create a peaceful listening environment wherever you go. It's also fantastic that you are benefiting from the long battery life and appreciate the sleek design.
Thank you for sharing your experience and for choosing Sony!
Regards,
Dominick
Love it!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."The Sony WH-1000XM4 wireless headphones are a top-of-the-line option for anyone looking for superior sound quality, comfort, and noise-canceling capabilities. With its advanced noise-canceling technology, these headphones are perfect for blocking out distractions in any environment. The battery life is exceptional, providing up to 30 hours of continuous playback, and the touch controls make it easy to manage your music and calls. The sleek design and comfortable fit make these headphones perfect for long listening sessions, and they're compatible with both Android and iOS devices. Overall, the Sony WH-1000XM4 are a must-have for audiophiles and anyone looking for the best wireless headphone experience."
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steelbook, Thank you for the amazing review! We're very happy to hear you're enjoying the excellent sound quality, comfortable fit, great noise cancellation, long-lasting battery life, and intuitive touch control functions of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best headphones in their price point
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has been in the audio industry Since 1950’s, and it shows. Before buying these headphones, I tried on a similar pair for double the price, the AirPods Max, which had great noise cancellation, decent base, but lacking customization and portability. This is where the Sony headphones triumph over apple, the headphones come with their own app where you can customize the EQ and button functionality. They get regular updates, the comfort makes it so you can wear these for a long period, or until the long lasting battery runs out. Not to mention the traveling case with a plane adapter and pc adapter to use. These headphones are meant to travel with their user without being scared to break the bank for great audio and industry standard noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay
Perfect headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for my kid in college. Light weight, comfortable and good noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zrev,
We're so glad to hear that your Sony headphones are proving to be a great choice for your kid in college. Thank you for the fantastic 5-star rating! Their lightweight design, outstanding comfort, and impressive noise canceling truly make study sessions and downtime more enjoyable.
Thank you for choosing Sony—wishing you an awesome day!
DiegoV.
The best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really happy with my purchase. They perform their noise-cancelling function very well, are comfortable, lightweight, and beautiful. I made the best decision.
I would recommend this to a friendFlagship for a reason
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If these are your first "premium" headphones, you will be impressed. If you are moving up from other models, you will ALSO be impressed. I own a few models of Sony headphones, and these are the flagship for a reason. Even moving up from the M2 of these was night and day. I also own the WF-1000xm3 earphones, and this is that much better. NC is next level, ambient noise mode is greatly improved, and the comfort is smooth. USB-C charging is a great standard, but the big draw is multi connection bluetooth. I never thought I would use it until I was watching a show on my tablet, and it paused the show and rang through from my cell phone. Seamless. App support is fully there, and even has Sony's "lossless" upscaling format. Battery life seems great so far, and it comes with a semi-hard case. Can be plugged in to 3.5mm wired plug, including a dual prong airplane adapter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaelan,
Awesome! We're thrilled that you are enjoying the upgrades on these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Incredible Headphones
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Comfortable over the ear. Long lasting battery with fast charging capabilities
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your excellent review, GeorgeanielC!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It is wonderful to know that you are happy with the sound quality, comfort, and long-lasting battery. We designed these headphones to provide a premium and comfortable listening experience for extended use, and it's rewarding to know we got it right.
Thank you again for being a Sony customer and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Sony Works!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sounds, nice base, holds well on head when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankR,
We couldn't be happier to hear that you are enjoying the great sound and nice bass from your Sony WH-1000XM4 headphones, and that they hold well on your head even when you are working out!
Thank you for trusting Sony.
Regards,
Dominick
Great Sound, Light weight, not easy pairing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4s are great sounding noise canceling headphones. They’re comfortably fit around my ears for hours. The main positive is its weight. I really only downside is the controls to pairing and unpairing is difficult.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casey, We're glad that you like the sound, noise canceling, and fit. We'll take note of your feedback with regards to the controls. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Color Me Impressed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these, a couple months ago, wanting a mid-tier price for a first pair of headphones. Until then, I was exclusively using earbuds/AirPods, etc. I wanted to prioritize immersive sound, but still have a decent internal mic, so that I could use them for work, if needed. When I tested these in-store compared to similar-tiered options for Bose, Beats, JLab, and Skull Candy (which I really took my time with) Sony outperformed them all for overall balanced sound. I was shocked by this because I went in thinking I would be going for Bose. Once I calibrated my purchased pair, they knocked my socks off! I love the sound test that ensures you hear sound in the way that YOU want. When I brought them to the counter, the cashier asked if I had owned a pair before. When I said no, she said I was going to fall in love with them. She wasn’t lying! I plan on wearing these out and then going for a high-performance set, later. I guess I’m a Sony girl from now on. I’d highly recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SydB,
That is an absolutely fantastic story! We are thrilled that the WH-1000XM4 headphones performed so well and made you a new Sony enthusiast. It's great to know that the immersive, balanced sound and the sound calibration features were a perfect fit for you, and we appreciate you recognizing their versatility for work. Welcome to the Sony family! Thanks for choosing Sony.
Best regards, Eliab
Sony M4 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable wear. High performance noise-cancelling setting. Stylish design. Excellent sound quality. Fantastic battery life. This is the best pair or headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SayraL, Thank you for the excellent review! We're delighted to hear you like the comfortable fit, superb noise cancellation, stylish design, great sound quality, and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony doing what Sony does best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound. The connectivity. The battery life. The quality. The comfortability. 10s across the board.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexisW,
Thank you for choosing Sony!
We're pleased to learn that your WH-1000XM4 headphones are excelling in every aspect—from sound and connectivity to battery life, quality, and comfort! It's wonderful to know that you're enjoying such an outstanding experience with them.
Best regards,
-Fred
Good Stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. I my opinion, it's a really balanced sound. The bass isn't overwhelming, nice mids and highs. These made listening to HiFi music on Tidal a whole new experience for me. I'm not going to call these audiophile headphones but the sound quality for the price is really hard to beat. The build quality is nice and the app is user friendly. I'm already in Sony's ecosystem with my earbuds and I like the fact that it saves settings for multiple headphones/earbuds. The noise isolation is AWESOME! The ANC doesn't seem to have any effect on the sound quality unlike other headphones/earbuds with ANC. I noticed on my Bose earbuds, the ANC kinda messed with my equilibrium while the Sony's don't. IDK if that makes any sense but when I activate the Bose ANC it's like a similar feeling to ears popping on an airplane. I was originally thinking it was just between over the ear versus earbuds but my WF1000XM3's also don't, so it must be something Sony is doing different than Bose and others. My only 2 complaints are they aren't as secure on my head as other headphones. If I'm completely upright they're fine but if I lead forward or backwards they shift in either direction so working out with these is a no go and laying in bed with these is a little annoying. My other complaint is that they randomly turn off. I've chatted with Sony's tech support, done resets, but it still happens from time to time. Hopefully an update will fix this issue. It's few and far between so it doesn't bother me too much BUT it's still irking when it happens. I had similar issues with my WF1000MX3's but that problem went away after a few updates so fingers crossed. Overall, these are great. The pros out weight the cons in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kabukimono808, we're glad that you like the sound quality, its build, and noise canceling function. We appreciate your feedback about the fit and it turning off randomly. Rest assured that this will help us improve our products.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Pure comfort and Amazing sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4s are on another level. The sound is rich, balanced, and immersive—every song feels like a private concert. What really stands out is the comfort; I can wear them for hours and almost forget they’re on. Premium quality through and through! With it on sale, it was definitely a win!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanDee,
Thank you for choosing Sony!
It brings us great joy to hear that the Sony WH-1000XM4 has elevated your listening experience with rich, balanced sound and exceptional comfort. Knowing they feel like a private concert and can be worn for hours means a lot to us. We're also glad the sale made it an even better experience for you. Thank you for sharing such kind words!
Best regards,
-Fred
Overall solid headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly and even better to apple pro max headphones. Bought these as a gift but I also have one on my own I was gifted one back in 2021 and it still works perfectly. Overall these headphones have great sound quality and battery life, which is must as a college student.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazm,
Thank you for sharing your experience with the WH-1000XM4 headphones! We are really happy to hear that they continue to perform well for you and that you find the sound quality and battery life to be great.
These headphones are built with features like long-lasting battery life, quick charging and industry-leading noise cancellation to keep up with your lifestyle.
Thanks so much for selecting Sony!
Warm regards,
Estefany
Strong sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Long lasting battery. Comfortable. Use at the gym. Stays in place. No slip. Sweat resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cmoore, nice! We're happy that you are enjoying your new headphones! Thanks for choosing Sony ~Earl
Amazing quality, sound cancelling is unparalleled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, the noise cancelling function is great. I have loud roommates and it blocks out literally ALL of the deep-pitched noises, such as doors/ cabinets slamming, traffic etc. They literally are an indispensable part of my life where I live, as low-pitched booming noises bother me the most. They don't block very high pitched noises a ton, but that doesn't bother me at all. The sound quality is very good too, so good I now watch all my movies and play all my games with these. The cost is a small price to pay for the vast quality-of-life improvements this pair of headphones has given me. I was fortunate enough to receive a pair that hasn't had a defect or the "wind noises" or anything. Try not to sweat in them as I heard moisture can cause this, it's not Sony's fault, they didn't design them for wet conditions. Would recommend 100%, they will block many stressful noises in your life, and I can't even go back to my wired headphones now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sobrien411,
You made the right choice with the Sony WH1000XM4! We're thrilled that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Not loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very loud even after messing with settings for days. Comfortable and good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderH,
Thanks for reaching out and sharing your experience with the WH-1000XM4. We're glad to hear you find them comfortable with good battery life.
Regarding the volume, the headphones do have a volume limit to protect your hearing, which might be why it feels not very loud even after adjusting the settings.
If you continue to experience any issues, feel free to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony. We appreciate your feedback.
Warm regards,
Estefany
God-sent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful piece of engineering. You can feel a gush of easy feeling the second you turn on the noise cancelling feature. Absolutely no issues when connecting to my phone as people hear me clearly, unlike my other supposedly noise cancelling ear pods from Spidoc. They are also very comfy with very long battery life. Great for long plane rides. Only reason for not giving it 5 stars is its price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cheap,
Thank you for the 5-star rating and we're glad you like the noise canceling and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Best headphones ever !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones I’ve ever had. The quality of sound is like no other and the noise cancelling feature works so well that it does make it hard for someone to come up to me and chat while I wear these. You can also adjust the settings on the app it comes with and I have the bass a bit boosted and I love the sound of it so much. The battery lasts forever and I don’t need to charge it that often either. Sony did their big one with this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ValeriaG,
Thank you for choosing Sony!
We're truly heartened to learn that the WH-1000XM4 headphones are your favorite headphones ever! It's fantastic to hear that you love the sound quality, the effective noise-canceling feature, and the ability to customize the sound settings through the app. We're also glad you're finding the battery life to be excellent. Thank you for sharing your wonderful feedback!
Best regards,
-Fred