Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10210403
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best office headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect work/productivity headphones. Great sound and microphone quality. Excellent background rejection on the mic and excellent noise cancellation. They fit well, do not squeeze hard, and work with glasses wearers. I have had mine for close to 3 years now and use them for music and work calls daily. Battery and pads are still in great condition. 100% worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AustinT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very comfortable and excellent noise cancellation. Try these watching a movie and you will be hearing sounds you never get to hear. Like you were inside the movie.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goose,
That’s wonderful to hear! We are thrilled that the WH-1000XM4 headphones provide such a comfortable fit, excellent noise cancellation, and an immersive sound experience that makes you feel like you are inside the movie.
Thanks for choosing Sony.
Best regards, Eliab
Great to Use During Air Travel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have excellent sound quality and are super comfortable. I especially like using them on a long-haul international flight to comfortably block out airplane noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyO,
We are delighted to hear you are loving the WH-1000XM4 Headphones! It's fantastic that you find them super comfortable and that the excellent sound quality and noise cancellation are perfect for blocking out airplane noise on long-haul international flights.
Thanks for choosing Sony.
Best regards, Eliab
Best wireless headphones I've ever had.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy! I keep forgetting I have them on except of course for the lack of ambient noise gives it away lol. Relatively simple setup. The fact that it supports 2 BT devices at a time is also a great feature. I can have it connected to my phone while I teleconference on my computer. The battery life is UNREAL. I charge it daily but on occasion, when I forget I'm still wearing them and step away for the day, I just turn them off and use them the next day without worrying about them dying. I usually use them for work 12-16 hours a day and that's just amazing to me. My only critique would be the included USB cable is stupidly small. More like a patch cable(to my fellow IT pros) at only 6 or so inches in length. I almost forgot to mention the sound quality is some of the best I've heard from even wired monitors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyITPro, Thank you for this awesome review! We're thrilled to hear that you feel the WH1000XM$ is the best headphones you've had. And good to know you appreciate the comfortable fit, great noise cancelation, multipoint connection, long-lasting battery life, and excellent sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and sound is great ! Noise canceling is very good . Very nice packaging. Over all great earphones. Would recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaM,
It is truly wonderful to know that you are finding the WH1000XM4 so comfortable and that the sound quality has made such a positive impression! We are thrilled that you are enjoying the industry-leading noise cancellation, which is powered by our Dual Noise Sensor technology to capture ambient noise and cancel it out. It is also great to know you appreciate the Speak-to-Chat feature, which automatically pauses your music when you start a conversation, making these a truly "overall great" pair of headphones.
Thank you for choosing Sony!
Regards,
Dominick
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones with long battery life! Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilC,
Thanks so much for sharing your review of the WH-1000XM4 headphones. We're happy to hear you're loving the sound quality, long battery life, and comfort.
Those are definitely some of the key features that make the XM4 a favorite among so many users—they're designed to be comfortable for hours on end, perfect for long commutes, flights, or just enjoying your music all day.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Nice set of noise canceling headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is nuts, noise canceling works well and the sound is very good as well. Ive had my headsets these are some of my favorite. Light and comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scruffybuns, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones truly are the best! They are extremely comfortable to wear – even with glasses – and the noise cancellation is truly exceptional. Taking meetings in office, on an airplane or train, listening to music – they're really a game changer! Also love that you can connect two devices at the same time, so switching from my phone to laptop is seamless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulE!
We are thrilled to hear that your WH-1000XM4 headphones have been such a game changer for your daily routine. It’s great to know that they stay comfortable even with your glasses and that the dual device connection is making your life a bit easier when switching between your phone and laptop!
We appreciate your decision to go with Sony!
Best regards,
Estefany
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been some of the best headphones I have ever had. There is adaptable noise cancelling which does wonderful work. I also love the bass. I wear them all the time and am able to because of the long battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea, That's awesome! We're thrilled to hear that you view your Sony XM4 headphones as the best choice, thanks to their impressive adaptive noise cancelling, rich bass, and exceptional battery life. Thank you for choosing Sony! We hope you enjoy an amazing listening experience to the fullest! -Maria
Good Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Great Sound Comfortable Good battery life USB-C Look and feel good Cons: Could not charge and listen at the same time Touch controls on headset are ehh Switching between connected devices is odd
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GoodHeadphones,
Thanks for sharing your review and experience with the WH1000XM4. We're glad to hear those positive remarks. You may refer the steps on these links to help complete your experience:
For touch controls:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
For the multipoint function:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has their act together! After four sets of trying to get the Bose 700 corrected to no avail I decided to switch course and purchase the WH-XM4, my only regret is why I didn’t do this sooner. The Sony’s are AWESOME! Great sound, best noice cancelling, best App, best equalizer and best battery. 30 hours of battery compared to well you don’t know with Bose 700s, their firmware is all messed up, and after four pairs it only got worse. Sony offers a great, stress free listening environment. Music is crisp and clear, bass is awesome, however you like to listen to your music you can customize it to your liking. Great highs, midrange and lows and all adjustable. I have a wide range of music, so I tested them with all types of music and so far after one day I’m totally impressed, Sony M4s gives the best sound for your dollar, I’m sold!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benny1, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Best headphones I own!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love loveeeee this headphones. Really comfortable and I use them everyday for school and at home. Noise cancellation is really good and the quality of the sound is just perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kelly,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your WH1000XM4 headphones and enjoy using them daily for both school and home. It’s wonderful to know the comfort, noise cancellation, and sound quality are enhancing your everyday experiences. Your enthusiasm truly motivates us to keep delivering exceptional products. Thank you for sharing your positive experience!
Best regards,
-Fred
Best purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the beat purchases I have ever made for myself. The headphones are comfortable, have great sound quality. And most importantly cancel noise when I need to. The only downfall is that the headphones does pickup sound that is extremely close by. For example, I may have the noise cancelling setting on at work, and keying in numbers on a 10-key. Because the key strokes are so close, (less than a foot away) and loud, it seaps through the headphones. However, noise coming from further distances the headphones do block out. Other than that, the headphones have amazing battery life, are comfortable to wear for long periods of time, and I really do like how taking of the headphones pauses the music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2Serenity7, Awesome choice! Glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
Pretty great, just like its predecessor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The predecessor, the WH-1000XM3s, were game changing for me. I’d never owned a pair of over-ears that I could comfortably wear all day and even night. These carry on much of what’s best about the XM3s. The padding is a little thicker, which is mostly great, but actually just a teeny bit less comfortable than the 3s to wear as a side sleeper at night, if you happen to need to. It’s a really minor difference though. The sound quality is better than I thought any bluetooth headphones could possibly be. The noose canceling seems very slightly improved over the 3s. Battery life is phenomenal. I can’t say if mine actually reach the 30 stated hours, but I can say they get over 24, which is pretty incredible. The 4s also have the ability to auto pause if you take them off. That’s kinda nice. They can also pair to two devices at once, which works... okay. If I use that, I get more “traditional” bluetooth issues like sudden un-pairing and re-pairing at random times. When paired to only one device, however, the connection stability is superb. Overall, it’s a great pair of headphones. Personally, I’m not sure if they’re worth the price premium over the WH1000-XM3s. I’m also not sure they aren’t worth it, though. It’s a close call. I still use both pairs every day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi awesometoast,
We're glad that you are enjoying the improvements we made from last year's model (WH1000XM3) and the new features on the WH1000XM4 like the wearing detection. Your feedback about its comfort is greatly appreciated. Adjust the headband of the headphones to achieve the best fit and comfort.
Make sure to set up the multipoint function (Connect to 2 devices simultaneously) on the Sony Headphones Connect app if you are connecting 2 devices simultaneously. You may refer to this link for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
GET IT!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought a new one for my boyfriend and it is amazing. I’ve had one for myself for over 3 years and it still works amazing. The quality of the audio and the battery life is beyond enough. I recommend this for students and for those who go to the gym to feel like they are in their own world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannahvanil,
We are absolutely thrilled to hear that you love your WH-1000XM4 headphones so much that you bought a second pair for your boyfriend! It’s fantastic to know that the amazing audio quality and exceptional battery life have kept yours working perfectly for over three years. We agree they are perfect for creating your own world, whether studying or at the gym!
Thanks for choosing Sony. Best regards, Eliab
A more natural sounding solution
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying, this is my first pair of OTE headphones, and I can now say I have zero reasons to go back to earbuds ever again. ANC is superb, they hold a charge for days. Calls are clear, interactions with digital assistant features are near flawless. At the discounted price point, these are amongst the best value upper - middle tier options one could hope for
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elireed,
Thanks for the amazing review! We're thrilled to hear the WH-1000XM4 headphones have been such a game-changer for you, giving you a reason to move on from earbuds with their top-tier noise-canceling, long battery life, and clear call quality.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, sound great. I wear them when working, which is noise with a vacuum and pressure washer. The ANC is good. I can complain for a legacy item. Only thing I don’t love is the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothypH,
We are ecstatic to learn that you find the Sony WH-1000XM4 easy to use and sounding great, earning a five-star rating!
It's truly fantastic to hear that the Active Noise Cancellation (ANC) performs well enough to handle the noise of a vacuum and pressure washer while you work—that's a testament to its quality! We also appreciate your comment regarding the carrying case and will share this feedback with our design team.
Thank you for your excellent review and for choosing Sony!
Regards,
Dominick
The BEST headphones on the market!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the XM4s for over a week now and I must say I’m very impressed. I did a lot of research and watched reviews online before buying and I think the overall consensus is the same. The XM3s where and still are great headphones, but the XM4s fix all of the minor setbacks of the previous model and then some. Hands down I think the active noise canceling is among the very best and I can wear them comfortably for hours. I tried the new Bose 700s and although they are good, these are superior. The build quality is excellent, the audio quality is stellar, and the advanced features of these headphones bring the overall package to a whole new level. There really isn’t anything quite like it on the market as of yet, and it just shows that Sony has been paying close attention to their consumers. I highly recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JediJerms,
We are so glad to hear that you are enjoying your WH-1000XM4. We also appreciate the recommendation. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony and enjoy your headphones!
David
Silence is golden (when you're working from home)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spend a lot of time on the computer, with kids and spouse working around the house. We're all on slightly different schedules, which results in noise and disruptions (often, when it's least convenient). This headset has been a fantastic investment in sanity. I tried several different versions of noise cancelling headphones. These were extremely comfortable when I first tried them on. After 2 weeks of near daily, extended wear, they are still just as comfortable. The noise cancelling is excellent. Even with a lot of noise in the background, I can pay attention to online meetings (or just good music). Even without the active noise canceling, the headset itself does a reasonable job of keeping out low-levels of background noise. I charge them about every other night and have not had any concerns with battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erik111,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Mx4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah..... wow......really am I hearing this.. Sony is known for sound and high quality. These are an audiophiles....go to. Light weight. Can connect to more than one device. I have a Sony XBR z9f 65 TV. It connects with ease. Note 10 plus connects with ease. Easy n seemless transition. Here's how noise cancelation works....my shoulder has to be tapped on to get my attention when I'm walking or doing errands outside. For starters dont crank up the sound....train ur ears to listen at 25% volume and go up to 40%. A good head set does need to be blasted on high volume. From 25% to 40% your ears will listen to more sound than you never heard. Its like putting on glasses for the first time. Spend money on these headsets. 30 hr battery plus u can use a cord, can connect to multiple devices.
I would recommend this to a friend