Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$348.00

Customer reviews

Rating 4.7 out of 5 stars with 12524 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 12,524 reviews
  • Rated 5 out of 5 stars

    Best Noise-Cancelling Headphones I’ve Ever Used

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. The noise cancellation is top-tier and blocks out almost everything, whether I’m traveling, working, or just relaxing. Sound quality is rich and balanced with deep bass and clear vocals. They’re extremely comfortable even for long hours, and the battery life easily lasts multiple days. Touch controls and app customization are smooth and intuitive. Premium build, premium performance—worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SuryanshD,

      We couldn't be happier to hear that your WH-1000XM4 headphones are providing such a premium experience across the board! It is fantastic to know that the noise cancellation and rich sound quality are enhancing your travel and work routines, and we are thrilled that the comfort and battery life allow you to enjoy your music for days at a time.

      Thank you for being part of the Sony family

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    The best ANC on the market

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have the best active noise canceling on the market - just completely obliterates any kind of noise to a muffled whisper. The tuning is a very average V-shaped response, with a huge amount of bass, but surprisingly enough I don't entirely hate it here. The strong bass helps cancel out the low frequency rumbles of engines and cars on commutes, and hey - who doesn't like heavy bass now and again? The battery life is very good as well for prolonged use, and I could squeeze out 2 12 hour days with them before I felt even an inkling that I should recharge them. Still, price remains contentious in a world where headphones and audio tech in general is becoming increasingly more competitive. I bought them on sale and I feel that it was a reasonable tradeoff.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MTVO, Thank you for the amazing review! We're very happy to hear you like the industry-leading noise canceling feature, powerful bass, and excellent battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    99% perfect headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I absolutely love these headphones. I have the wf-1000XM5 earbuds which I love, but they aren't super comfortable so I bought these. The earbuds have slightly better quality in the sound and noise cancellation but that's understandable since these are only over the ears. These are super comfortable, I can wear them for hours and even sleep with them on. The only issue I have with these is that they don't fit super tight so sometimes they fall off if I move around too much, so if you plan on using these for the gym and you have a small head like me they probably won't work well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Pair of Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones, the noice cancelling is excellent and sound quality is great! Additionally, it has a very long battery life and is comfortable enough to wear for long periods of time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexanderR,

      Perfect! We're glad that you like the noise canceling function, sound quality, battery life, and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Excellent noise cancellation and comfort

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using these headphones daily for work, travel, and relaxing at home, and overall I’m very impressed. The noise cancellation is the standout feature. It blocks out background noise extremely well, especially in busy environments like airplanes, offices, or coffee shops. It makes a noticeable difference when I need to focus or just want a quieter listening experience. The sound quality is also excellent. The audio is clear, balanced, and detailed, with strong bass that isn’t overwhelming. I listen to a variety of music and podcasts, and everything sounds great. Battery life is another big plus. I can go days without needing to charge them, even with heavy use. Comfort is very good. The ear cushions are soft, and I can wear them for several hours without discomfort. The touch controls are convenient once you get used to them, and the app offers useful customization options. The only minor downsides are that they can feel a bit warm after long sessions, and the touch controls can sometimes trigger accidentally. However, these are small issues compared to the overall performance. Overall, I would highly recommend these headphones to anyone looking for premium noise cancellation, strong sound quality, and all-day comfort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well, excellent noise cancellation, great sound quality with an emphasis on bass, and long battery life. While still a strong choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Osiris,

      We are thrilled to hear that you've had such a positive experience with your WH-1000XM4 headphones!

      It sounds like you're getting the most out of their key features—the industry-leading noise cancellation, the rich sound quality with emphasis on bass, and the exceptionally long battery life. We agree that they remain a strong choice for premium listening.

      Thank you for taking the time to share your feedback and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    One of the best headsets I have used.

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality stock, and the ability to edit the sound profile via EQ with the app. Comfortable fit, great noise cancellation with all the modern bells and whistles. It is a great headset if you fancy the over the head style, and the balance weight makes it wearable for long periods. Couple that with the fast charging of USB C and you have a winner.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ameeru18, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Thick, Solid, Tight

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these after my xm3's died, they surpass the previous generation in every way. Easy setup, good range, excellent sound quality, and the battery is pretty good too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FaelanC,

      We are elated to hear that the WH-1000XM4 headphones have surpassed your previous generation XM3s in every way!

      We specifically engineered the XM4 to refine the features our customers love, and it is fantastic to know you are enjoying the benefits of the improved sound quality and the easy setup. We also appreciate you noting the good range and battery performance, as we worked to maintain that reliable 30-hour playback while adding smarter features like Multipoint Connection and Speak-to-Chat. Thank you for choosing Sony and for sharing your 5-star experience!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Worth it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good audio quality. Good battery life. Noise canceling eliminates everything but voices but reduces voice volume considerably. It it is so good at canceling everything else that I think this is intentional. There may be a setting that changes this. When music is playing you can only hear music. Headset is very comfortable. App is easy enough to use. I had it running with headphones in 5-10 minutes. Feature that detects when headset is removed and pauses playback is accurate. Touch panel controls on headset work well. Like using a smartphone, you just have to learn what motions do what.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyCustomer,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best noise canceling headphones in the market

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Bose QC25 (wired), also the Bose QC35 (wireless) and the Sony MX4. This is by far, I mean, by far the best. Great Bass punch, and the main function which is the noise canceling, it is so goooood. On the Bose's you can always hear a little buzzing sound which is the canceling noise. On the Sony, you just hear the music. Battery life is awesome and it is so easyroconnect via app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mmoriusa,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality, noise canceling function, battery life, and connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever , super ligth amazing sound and noise cancelation top tier

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, RubenL!

      We’re thrilled to hear you’re loving the light design, amazing sound, and top-tier noise cancellation of your WH-1000XM4. Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Excellent and comfortable headphones

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a review after 6 months of use. Excellent pair of headphones. Setup is very easy. Can connect to 2 devices simultaneously. Noise Cancelling is very good. The sound is clear. The bass is deep. Used the headphone for meetings and phones calls and there are no complaints about the voice clarity. The headphones are comfortable for long use. My ears don't hurt as the over-the-ear earcups are big enough to go around my big ears. the cushioning on the earcups is soft. The cushion on the headband is also is good so it does not feel like the headphones are pushing down on my head. The case that the headphones come with offer nice protection when stuffed in a crowded back pack. Highly recommended. A very compelling buy if the available in a sale if people don't want break the bank on Bose 700 or AirPods Max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nikhil, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay Sony_US

  • Rated 4 out of 5 stars

    Pretty nice and cute headphones

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are good for noise canceling. They have 4 different options to choose from if you don't want to use noise canceling. Sometimes they randomly disconnect when I am using it but happens very rarely. The battery life is pretty long and it charges pretty quickly (about an hour for a full battery). It used to turn off by itself when left on and unused but now it doesn't do that so just remember to always turn them off when it's not being used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DevoraJ, We're glad that you like the noise canceling function and battery life. We're sorry if they randomly disconnect. Please ensure to have the software updated for optimum performance. We also recommend to reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset.



      If this does not help, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely, Erin Sony_US

  • Rated 5 out of 5 stars

    Wow! Seriously Impressed!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to take a chance with these. I didn't know what to expect with the XM4 being the first pair of Hi-Res audio headphones I've ever owned. Wow! The sounds quality is nothing short of industry leading and surrounds you most of the time. It really is some amazing work done by Sony with these. Noise canceling works great, the battery life is crazy good, and they fit my head and remain comfortable for hours on end! Using the Sony Music Center app to adjust the EQ is a top feature as well that shouldn't be overlooked. Don't hesitate to purchase these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hallrac, we're glad you like the sound quality, noise canceling feature, battery life, and the comfort of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    op choice for wireless headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH1000XM4 headphones offer exceptional noise cancellation, comfort, and sound quality. The adaptive sound control adjusts settings, and the 30-hour battery life ensures long listening sessions. With touch controls and voice assistant support, they're a top choice for wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello IbrahimZ,
      Thank you for the on-point product review of our WH1000XM4. We are truly happy that you are pleased with the amazing quality and superb performance of our XM4. It's nice to hear that you appreciate the sound quality, noise canceling capability, comfortability, features and long battery life. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Sony - WH1000XM4

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ANC is the best I ever heard, I tested it with a loud bathroom exhaust fan and it is able to almost completely remove the noise. You cannot ever hear the toiled flushing! Really, really impressive. Comfort is also exceptional, you can wear it for many hours without even remembering you have it. The sound quality is good for commuters, frequent travelers, and for outdoor listening, which is the main target of this product. However, if you are looking for Hi-Fi, this is not the right product and you should look for brands specialized on high fidelity. Like other reviewers noticed, the bass are not well controlled and the midranges, in particular voices, are muffled. You can correct this in some extent by using the built in app, but overall you will still miss some excitement.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leonardo,

      Thanks for sharing your review and experience with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and long battery, comfortable to wear for long periods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Daniel, thanks for these five-stars! We are very glad to hear you're enjoying the WH1000XM4's exceptional sound quality and their long-lasting battery life. We appreciate that you've mentioned their comfortable design as well! Thanks for choosing Sony! Sincerely, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Headset

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did like the design and evrything, the nooce cancelling it's really accurate and the accuracy of the sound it's exccelent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic review, RafaeleM!

      We are delighted to hear how much you like the design of your WH-1000XM4 headphones! It's especially rewarding to know that you find the noise cancelling to be really accurate and the accuracy of the sound to be excellent.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    The great things may be a bad thing,let me explain

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast. Although, the bass could be a little better, it still delivers surprisingly well. I’m coming for beats studio and this is just way better in every aspect. It’s probably more than what you need it for. Me personally, I wanted to synced to two device. That there was the selling point for me. The billion other things it does is just icing on the cake. Not all is good. Some of the things it’s does well can get annoying. So you’ll have to turn off some features. The swipe to turn up/down the volume and change songs works maybe 60% of the time and it takes some getting use to to swipe the exact location for the function. The feature where you start to talk to listen and have a conversation with someone else is a little too sensitive. Don’t even both using this feature if you’re working out. Banging of the weights would activate it instantly and all the time. So spend some time on the app. You won’t regret it. Now the all time best feature is the lightness. It’s literal like nothing is on your head. If this thing didn’t cuff your ears and play music, you’d never know you’re wearing it. A little exaggerated but you get the picture. That feature is also a down fall. Don’t drop the thing from a decent distance. The swivel is easy to break. I broke mine that way and you have to come out of pocket to get it fixed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheHarshConsumer01,
      We appreciate your feedback with the WH1000XM4 Wireless Industry Leading Noise Canceling Overhead Headphones. We value your feedback on the features and function of the headphones.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Best headphones I've had

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH1000XM4 headphones are a masterpiece of audio technology. They deliver exceptional noise-canceling, outstanding sound quality, and unbeatable comfort. With a long battery life, intuitive controls, and the added convenience of the Headphones Connect app, these headphones are a true game-changer. I highly recommend them to anyone looking for a premium listening experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TrevorM,

      Thank you for the 5-star rating and we're glad to hear that you like the sound quality, battery performance and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US