Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Happy with the purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter (25) loves these headsets. They are comfortable and have an amazing sound. She was thrilled to open them on Christmas Day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lkjd, that's awesome! We are thrilled to hear that your daughter loves her WH-1000XM4 headphones and is enjoying their exceptional sound quality and comfortable design. Thank you for choosing Sony! - Romeo
Fantastic Bluetooth headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned Stax, Sennheiser, and Bose headphones. These Sony wireless Bluetooth headphones are by far the best. They sound fantastic and are extremely comfortable. You can wear them for hours and not know they are there. Noise reduction works great and the right earphone can control volume and song selection. The other day I cut the grass wearing these phones and could not hear the mower. I could have cut another yard or two.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi drums, we're glad you like the sound quality and comfort of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
So good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been sooo worth it. They are so comfortable and easy to setup. You can edit the audio to your liking and I love how you can adjust the bass. I really enjoy them for the occasional jamming sesh!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CeciliaD, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
MX4 review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product overall, noise canceling is on point, and perfect for use at the gym, studying, quiet time, jamming music, and even having on while trying to listen to outside noise using ambient mode. The color was even better in person, and the packaging was great. Can't wait to see the XM6
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OscarM,
Thank you for choosing Sony!
It's a true pleasure to hear that you're enjoying your WH-1000XM4 headphones! We're happy to know that the noise canceling is on point for you, making them perfect for the gym, studying, or just enjoying some quiet time. It's also great to hear that you're making use of the ambient mode and that you like the color and packaging. Thanks for sharing your experience—and we’re just as excited as you are for what’s next with the WH1000XM6.
Best regards,
-Fred
Worth the money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, battery lasts all day. The battery doesn't seem quite as good as advertised, but I often have them on 12+ hours a day and never have to charge them before bed. Noise cancelling is crazy good. I've had these for about 6 months and there are no signs of wear - build quality seems sturdy. I do wish you could have them on and charging at the same time for when the battery inevitably deteriorates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fourtwo, Awesome! We are glad that you like the sound quality and battery life. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Love Sony's Sound Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the features on thus noise cancelling headphone. It offers many of the same features as Apple and Bose. I've always been satisfied with Sony's sound quality. They're also comfy, even after hours of editing photos, and the grey color matches much of my equipment which give it aesthetic bonus points.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derrick, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Compact, comfortable, overall great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Noise canceling is the best i have come across. I love the fact that i can fold them up and travel with them. Battery life is insane, took them to work and used them for four eight hour days. Towards the end of the fourth i got the low battery warning. Overall very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnSmiles, Great! We're very pleased to hear you like the amazing sound quality, industry-leading noise cancellation, comfortable fit, and excellent battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best sounding headphones, with one annoying issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start off by saying I loved the Sony XM4's. They were very comfortable, easy to use, and sounded great. They could pair with 2 devices at once, so I could use them with my Iphone and Macbook together. I ultimately returned these though due to an annoying hissing sound in the right ear cup. I had tried many things to correct it, but after looking it up online, I saw many people with the same issue. The problem is with the way the noise cancelling corrects for quiet environments. If I deactivate the noise cancelling, the hissing goes away. However, I bought these to be ultra quiet. Hopefully Sony with correct this issue so I can buy an updated version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duckies,
We're glad that you like the comfort, user-friendly functions, sound quality, and multipoint function of the headphones. It's unfortunate that you had to return it because of a hissing sound. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
Best Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall rating of 10/10 it has really good bass, the surround sound is perfect and the noise cancellation? Where do I begin, it’s Perfect!! I used to own the Skull Candy Crusher but it was wearing off, but this one is top quality product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatMoniter,
Thank you so much for such a great review! We're delighted to hear your satisfaction with the deep bass, surround sound, noise canceling features, and overall performance of your WH1000XM4 headphones. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
Sony WH1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife to use in the airplane. I have the same headphones, They are very comfortable, the sound canceling is excellent and the quality of sound superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZeekNYC,
That's very nice! We're glad to hear that you like the noise canceling, sound quality, and comfortable design of the headphones. Thank you for choosing Sony!
-David
Better than the Bose QC35 II
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a pair of Bose QC35 IIs with these headphones, and I would say that while the Bose headphones are very good, the XM4 is superior in nearly every respect, with regard to ANC effectiveness, sound quality, bass. I'm a little annoyed, with long hair, with the double-tap to pause feature though, it takes a few tries to get right sometimes, and I miss having an actual button for that like with the QC35 IIs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trav, thank you for upgrading to your new Sony WH-1000XM4! We're very happy to know you're enjoying the incredible noise canceling feature, great sound quality and bass of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Almost perfect with some quirks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What's great: Very comfortable to wear. Solid construction. Good sound. Noise cancelling is very good. Sound quality seems also very good. Folds neatly into a small carrying case. Cool color (midnight blue) Needs improvement: This is my personal preference but volume control, swiping up on right cup feels awkward. Forward and backward feels natural. Adaptive sound control didn't work well for me. When I tried it, it kept changing mode every 30 seconds or so. I just turned it off. Overall, I really like it. Even more so when I got money back because price dropped within 2 weeks of purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IowaCountryBoy,
Thank you so much for the 4 Star review!
We are thrilled to hear you are satisfied with the comfortable fit & build design, outstanding sound quality, color & carrying case, and industry-leading noise canceling function of our WH-1000XM4.
We greatly appreciate your feedback with the touch control sensor of these headphones. And for the adaptive sound control, you may find the following link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
Romeo
Best Headphones ever made
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my third pair of these because these are the best headphones ever made. Incredible sound, range, battery life, build quality. I'm only on my third pair cuz I beat the crap out of them and use them for 4-6 hours a day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Luke,
Wow, that's awesome! We are very happy to hear that you are on your 3rd unit. It's nice to know that you are pleased with the audio quality, long battery life and overall quality of our XM4. Thank you for trusting Sony! - Marco
Love the sound!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and great design. I love the sound and deep bass response.
I would recommend this to a friendBrand response from SonyListens
Posted .HI MauiBlue,
We're glad you like the design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Best Headphone Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They’re nice to use around the house when I’m cleaning, when I’m working and needing to concentrate, or if I simply want to lounge and listen to music. They’re comfortable. The sound is awesome. I like how you’re able to use the google assistant. I contemplated going for the beats because of their price, and I am happy I didn’t make that mistake. These are more expensive, but they are well worth the money spent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SummerTime,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
10/10!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are exactly what I was looking for. It took me such a long time to find something I thought would meet all my needs and this was it. The quaility and battery life on them is astounding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sara, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Great headphones amazing sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend these if you are willing spend the money on high quality headphones to last. Really good battery life and feel snug on the head and great for gym and other activities.
I would recommend this to a friendThe best noice cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The automatic ambient sound control is one of the coolest feature in these headphones thats really convenient and helpful when you want to enjoy music in a crowded area. Its handy since it can be folded and carried around easily in a pouch. I personally enjoy the sound quality in all my sony headphones. The bass might be slightly better in the bose 700 but its usually hard to tell the difference. These headphones are absolutely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandeep, we're happy to hear that the Ambient Sound function fits your needs perfectly. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Superb, Premium Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've ever owned!!!!! I use them in the bus and train regularly, and I hear very little background noise. The feature set is unparalleled! These headphones hold a charge for 2 weeks when used only a few hours daily. The voice text notifications, voice battery power indicator, and built-in Google Assistant are super useful features I'd never had on headphones before. If you can afford these, buy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PollyGlot, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
The Best Purchase for Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beat headphone I had in years. the headphones are super comfy and they do not slid down. they truly are noise cancellation because when i can’t hear when people call my name, i only see them mouth but no sound comes out. definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ElizabethD,
Thank you for your recommendation and for giving our WH1000XM4 and 5 star rating! We are truly happy to hear that you are pleased with the amazing noise canceling capability and comfortability of our WH100XM4. Thank you for choosing Sony! - Marco