Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Clearest headphones I've ever heard.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever owned. I have a pair of Bose QC headphones, and the clarity of sound from the Sony is far better. The noise-cancelling is also better on the Sony. I do find the headphones are bit sensitive to touch for the the controls, but once I get them set right they are phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattMattK,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony comfort and great noise cancellation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone is super comfortable and the noise cancellation makes quick work of outside distractions.
I would recommend this to a friendVery good sound and battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. You will definitely need to use the app to get the most out of them, and it can take a while to find the best settings for you, but overall the sound quality and battery life are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LatenightRamen, You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
Solid pair of headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the reduced price. Audio quality is solid and the Bluetooth has been very handy while traveling. Took a little time to get used to compared to open ear. Battery life is a little less than expected with certain settings enabled.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed review, TobinD!
We are pleased to hear that you found the WH-1000XM4 headphones to be a great value at the reduced price and that you are enjoying the solid audio quality and very handy Bluetooth feature while traveling.
We understand that switching from open-ear headphones requires a slight adjustment, and we appreciate you giving yourself time to get used to the sealed fit. We also acknowledge your feedback regarding the battery life being a little less than expected when certain features (like full ANC or certain codecs) are enabled; performance can vary based on usage settings.
We are glad the XM4s are serving you well on the go!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned several Bose headphones and these are as good if not better than any I have used. I’m not sure what I think of the touch controls over other headphones I’ve used, but these are very comfortable with a long battery life and great sound. All that said, I think you can’t go wrong with these or Bose. Just go with whichever you prefer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hook88,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that are comfortable to wear, and eliminate noise due to their features. Work well in a multitude of environments also. Provided case contains useful accessories and is small enough to fit into most small bags or large purses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jiwils, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great buy! You won’t regret it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and bass, easy charging and storage. Used to be a beats user but they always broke within a year.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Elena!
We are so happy to hear that you're enjoying the sound and bass on your WH-1000XM4! We take a lot of pride in the build quality and longevity of our headphones, so it’s wonderful to know they are feeling like a reliable upgrade for you. We also love hearing that the charging and storage features are fitting perfectly into your routine.
Welcome to the Sony family! We’re confident these will keep the music going for a long time to come.
Best regards,
Gus, Sony North America Customer Support
Great Cans
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The sound is great although not the best bass. They are so comfortable I can wear them for hours without feeling pressure on my ears. I really like the easy controls for skipping tracks or replaying ones I especially like. Raising or lowering volume is a snap. Of course not struggling with a cord is nice. I highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MAJH,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to take advantage of the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Thanks for sharing your review and for choosing Sony!
-Ralph
Great noise canceling!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The noise canceling is really great, I have young children and my one kid has a squeal that will split your ear drums. I put these babies on and tho I can still hear his squeal that rivals Mariah Carey’s highest octave range, it’s so much more bearable! Aside from that, the Sony app that comes with it is pretty cool I like to use it to change some settings. I think there’s definitely some quirks to it but overall great noise canceling comfortable and light headphones I highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nerdymomof3,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Sounds excellent and is durable.
I would recommend this to a friendGreat Noise Cancelling Headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling headphones that didn't produce any pressure like other ones I have used so I'm able to wear them for extended hours. I also like the added feature of the software so you can tailor the sound to how you like it. I found pairing the headphones with multiple devices easy and worked without issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshCountach,
Great! We're glad that you like the comfort, dedicated app (Sony Headphones Connect app), and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Xm4 review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they are very good headphones especially with the noise cancelling.
I would recommend this to a friendSony WH-1000XM4
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Very comfortable to wear for extended periods of time. Clear reception and transmission when talking on your phone.
I would recommend this to a friendBest sound and comfort
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphone for sound and comfortability. These are my second oak, since the first ones broke by wear and tear. They stayed in the case until I used them. I have now purchased the warranty to make sure I do not run into this issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nettie, Sorry to hear about what happened with your first pair of headphones. We are glad that you stick with Sony and that your WH1000XM4 headphones are the best headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for trusting Sony! Vincent
Amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is so good on these. My wife has the XM3 and they’re nearly identical. I do like how these turn off when you take them off your head versus the XM3. I tried a pair of Bose Ultras and ended up returning them for these when they were on sale. The Bose probably sounded a little better but the noise cancelling was almost identical. For the price I couldn’t justify the more expensive Bose headphones. I really wanted to get the XM5’s but saw a decent amount of reviews saying the headband breaks easy. Didn’t want to drop that kind of money for something that would potentially break on me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derek, This is great! We're glad that you're enjoying your new headphones. We also thank you for taking the time writing your feedback. Thank you for choosing Sony. Erin
Amazingly Amazing Sounding Headphones!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are all they're cracked up to be on the amazing reviews online! Sony has the corner on the market with over the ear headphones in my opinion. I've had some Sony wired MDRV-6 headphones for decades and they're still making them as they're one of the most venerable pair on the market still today, running around 4 Bills to get them. These Sony-WH-1000XM4's are no slouch for Wireless Headphones! I'm truly amazed with the spatiality, accuracy, and noise-cancelling qualities of these headphones. When you add in the Sony 360 Reality recordings it's truly going to take you to a whole different level. Wanna feel like you're in the studio and looking in different directions for each musician... that's what 360 is about. Very much like a live performance. I'm using TIDAL for my online music choice after reading many reviews about different services. I'm TOTALLY happy with their quality as it never fails to amaze me with their sound and they offer the Sony 360 music too! I'm sold on these, and the only headsets that compare are my wired Sony MDRV-6's. I don't like to buy things twice as I like to get what I want the first time, and I'm very happy. You might pay a pretty penny for these, but they're worth every hard earned penny you spend!
I would recommend this to a friendVery comfortable but..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphones, very comfortable and noise cancelling is out of this world but I wish it has better grip it falls off my head if I lean backward working out at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serenau, Wonderful! Enjoy and thanks for choosing Sony! -Craig
But buy buy.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! I have had them for 2 years now and use them for everything. I have tried higher end headphones and these win buy a. Long shot. I would get these still to this day over the xm5 and xm6. Price and sound is unbeatable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexC,
We're so glad to hear that the WH1000XM4 headphones have been your go-to for two years and truly stand out for their unbeatable price and sound quality—even when compared to higher-end models. Thank you for giving us 5 stars and mentioning their versatility!
Thank you for choosing Sony. We hope today is fantastic!
DiegoV.
My College Freshman LOVES these!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My college freshman loves these! Great sound, Very well balanced (not too bass-y like some). Good comfort for wearing for long periods of time. Noise cancelling perfect for coffee shops and libraries etc...
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, DT999!
That's awesome! We are truly happy that you are enjoying your new Sony WH1000XM4. We're glad that you appreciate the audio quality, comfort and noise canceling feature of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Other Worldy Sound
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to be warped into the movie or show you are watching, buy these headphones. Amazing noise canceling. Extremely comfortable. Do you want to impress that pretty classmate in the library or girl at work? Forget cool clothes, losing weight, or your haircut. Buy these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyEw,
Thank you for that wonderful feedback! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David