Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones top notch sound quality great fit and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
SONY XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was recommended by a friend and after adjusting the initial settings the quality is amazing! very comfy for everyday wear and even wear them to the gym with no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, Jayla! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Sony xm4 headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing and battery life is very good as well it doesn’t die fast and the audio is very customizable with the app overall it’s a great headphone for everyday use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndyE,
That's nice to hear that you are amazed with the sound quality of our Sony WH1000XM4 as well as the long battery life. With our XM4, you can enjoy listening to your favorite music without distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Has it all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have all the features you could want in a anc and with the app and all the features along with the great sound and battery life its a cant miss and a must have for people who want the best on the market without paying $550 (apple) or $400 (bose) unless you have the budget but for me the buck stops here
I would recommend this to a friendBuy it If you want quality sound and bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with great sound quality l. Quality bass, clear sound. Awesome noise cancellation. Only issue is it does not stay on head if using in gym and laying over bench.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ashh,
That's awesome! We are truly delighted to hear your satisfaction with the audio quality of our WH1000XM4 and also with the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Love them! (Perfect for glasses wearers)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, finally found a good pair of headphones that don't hurt my ears when i wear earrings or my glasses!! The sound quality is amazing and they are seriously so comfortable, I couldn't recommend them more they are 100% worth the price :-)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarianaG, we're glad you love the sound quality and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Absolutely worth the price!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my fiance & he uses them all the time! We love that there's also the option to use an aux cord to hook up to his game controller!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your wonderful review, Caitlin!
We are so pleased to hear that your fiancé is getting such fantastic and constant use out of his WH-1000XM4 headphones. It's truly rewarding to know they are his go-to!
We are especially glad you appreciate the versatility of the aux cord option for his game controller. We know our customers use these headphones for more than just music, so designing them with premium wired functionality was a priority. It ensures he gets the premium audio experience and low-latency needed for immersive gaming.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is awesome. I love the way it folds away into the carrying case and is compact.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Greatnoisecancelling,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the noise-canceling feature and the compact, convenient design of the WH1000XM4 headphones. It’s wonderful to know that the folding mechanism and carrying case enhance your experience, making them easy to take wherever you go. Your feedback truly encourages us to keep delivering products that combine performance with thoughtful design.
Best regards,
-Fred
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. So comfortable, great sound , great sound canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Happy,
Awesome! We're thrilled to hear that you're enjoying your WH1000XM4! It's wonderful to know that you appreciate its comfortable design, outstanding sound quality, and excellent noise canceling capabilities. Thank you for the fantastic five-star review and for choosing Sony!
- Romeo
My travel buddy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my comfort headphones, comfortable and always works out for me when I travel
I would recommend this to a friendBest headphones out there
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones, have had them for maybe over 4 years or so. Love the custom eq settings and app. Love the noise cancellation feature! And battery stays charged for so long!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward, Amazing! We're very pleased to hear you've been enjoying your Sony WH1000XM4 for four years! And glad to hear you love the custom EQ setting, app, exceptional noise cancellation, and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great. There is great bass and the sound quality is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsiahC, Thank you for sharing your experience! We're thrilled to hear that you are satisfied with your Sony XM4 headphones and that the sound quality, particularly the bass, meets your expectations. Thank you for choosing Sony! Enjoy! -Maria
Pleased!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had some challenges connecting via bluetooth at first, but once I figured it out, I am very happy with them. The sound quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
We could not be more pleased to hear that you are very happy with your WH-1000XM4 headphones! We're glad you worked through the initial Bluetooth challenge, and we're delighted you are now enjoying the excellent sound quality. Thank you for your review and for selecting Sony!
Regards,
Dominick
My go to headphones I love it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item the headphones feel so comfortable on your head and the music is so crispy and clean you feel like you at the concert it selves. The pairing was pretty easy. I love these headphones the best I don't want anything else and I have several pairs in the house these are my go to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baebae,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Review of Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service, gave us the information we needed to find exactly what we wanted. Excellent product, recommend it to anybody looking for a comfortable, style and great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgardoH, Awesome! We are so glad o hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
My Sony XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had. Everything about them from comfort to music quality. They are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianL,
It is truly wonderful to know that these are the best headphones you have ever owned! We are thrilled to hear that every aspect—from the premium comfort to the exceptional music quality—has made such a positive impression on you. Knowing that you find them "amazing" is exactly what we strive for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Best purchase of 2024
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ride or die when traveling - these are super comfortable and great at noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Koalatea, Thank you for the 5-star rating! You made the right choice with the Sony XM4 Wireless headphones and we're glad you like it. Enjoy and thanks for choosing Sony. -Craig
Amazing noise canceling and comfort
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great at minimizing noise. I live where there is a lot of construction going on, traffic, and barking dogs. I put these on an instantly it cancels most of the noise, and once I put the music on I can only hear what I put on. They let you connect to two devices at a time, as long as you aren’t using the aux. They will turn themselves off if no music is playing long enough, unless the aux cable is connected. They are really good quality headphones, and the noise canceling is better than I expected. They feel amazing and I can wear them a few hours before they start to feel heavy. The sound quality is also top notch. The main problems are that sometimes it’s difficult to connect to certain Bluetooth devices, and the other problem is the battery will keep draining if you leave the aux cable in. In my opinion the free trial to the service they offer is not worth it, and it was a little difficult cancelling the service, I do not recommend the 3D sound stuff, it doesn’t make much a difference anyway and it’s only a couple hundred songs that offer it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanKinsley, wow! It is really lovely to hear you are happy and satisfied with the incredible noise canceling function, features, comfort, and amazing sound quality of our WH-1000XM4! We are sorry if you are encountering some issues. Some of these problems can be fixed by updating the firmware of your headphones to the latest version (2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For more information please refer to the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We will have your inputs noted as we always strive to make this a better experience.
Should you need more assistance or information with our product, please feel free to email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Regards,
Romeo
Sony Social Support
Comfortable, clear sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a lot of Sony products and they are generally good. These are no exception and I love it that they have great sound and are comfortable, so can be worn for long stretches. They seldom lose connection but when they do, they connect back quickly. No complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZeeDovahski, Awesome! We are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, love the sound quality and the app made for the headphones just adds so it. Noise Cancelling is great, and very comfortable. Worth the price, one of the best products on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WarrenB,
We appreciate the 5-star rating and we're glad to hear that you like the sound quality, Sony headphone connect app, noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David