Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best Headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had them for about 2 years or 3 and the battery and audio quality are still really good. I would highly recommend them even more now that it is cheaper!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisBarboza, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Great Noise Canceling Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling with levels you can set Nice with many preset and 3 manually set equalizer settings Comfortable ear cups and head band Ear cups are foldable Decent battery life Comes with a protective carrying case The price is very steep
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kudos,
Thank you for the purchase! We're glad to hear that you like the noise canceling, comfortable design and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Excellent upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the twos and figured it was time to upgrade to the fours and although aesthetically there may not be much difference besides color options the sound is really great & being able to connect to two devices helps as well. Dry confrtoable and light in weight.
I would recommend this to a friendThe perfect headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphone quality is amazing and there are so many options and settings available on the app. The UI on the app is very easy to use as well making it quick to switch modes. I work in a factory where we can listen to music and these headphones are always on me and they help so that I don’t have to hear all the loud noise around me with the noise cancelling mode. Great product!! My brother put me onto these headphones:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmelyB, Thank you for sharing your wonderful experience with your WH1000XM4! We're very happ to hear you like the amazing quality, variety of presets and custom features using the Sony | Headphones Connect App that tailors sound to your personal preference, and top-notch noise canceling feature of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, comfortable & live the case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frog,
Perfect! We're glad that you like the noise canceling function, comfort, and supplied case of the headphones. Thank you for choosing Sony!
-Ralph
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise canceling that I have ever had. They are comfortable to wear for extended time and sound great. The app to control them could use some improvement. My Beats Studio 3 headphones work more seamlessly with iPhone but aren’t as comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill, we're glad that you're enjoying the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the app is greatly appreciated. Thanks for choosing Sony.
~Ralph
Great headphones!!
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sony makes some excellent headphones, these are absolutely amazing and super comfortable with amazing battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wesley,
Thank you for the continued trust you have put in our brand! Your patronage and satisfaction are what drives us to keep doing what we love and provide you with quality products. Good to hear you are enjoying the comfortable fit, long battery life, and overall performance of your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Not Enough Volume for Home Theater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones worked OK, were easy to connect to home theater by bluetooth and were comfortable to wear. I bought these to use with my home theater to be able to watch movies with loud special effects so I don't disturb my neighbors. Unfortunately, these were volume limited and did not go any louder than where I have to keep my volume now. Plus, there was a noticeable delay when I was watching streaming services.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hoopier, Thank you for your feedback on the WH-1000XM4 headphones. We understand that you are experiencing issues with volume limitations and audio delay when using them with your home theater system.
For the audio delay, please try the following steps to remedy the issue:
Update Firmware: Ensure that your headphones are updated to the latest firmware version. This can sometimes improve performance and reduce latency.
Use a Wired Connection: If possible, use a wired connection instead of Bluetooth. This will eliminate the delay entirely.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones Inhage ever had, the noise cancelling is the best part!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, NinaM!
We’re so happy to hear that these are the best headphones you’ve ever had! It’s wonderful to know that the noise canceling is standing out as your favorite feature—it really makes a difference for immersive listening.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality. Love how good it’s noice cancelling is!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jenni,
Thank you for choosing Sony!
We’re honored to hear that you appreciate the sound quality and noise-canceling features of the WH-1000XM4 headphones. It’s wonderful to know they are enhancing your listening experience, and your positive feedback encourages us to keep delivering products that support immersive and enjoyable audio.
Best regards,
-Fred
No brainer upgrade from XM2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noticeable improvement in the noise cancelling over the XM2 model. Also like the quicker charging AND the fact that they feel the same but are nearly an ounce lighter than the XM2. Definitely worth the upgrade. Probably wouldn't upgrade from the XM3 though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaveMiLB,
Awesome! We're thrilled that upgrading to these headphones was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Sony WF-1000XMF4
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and quality of the headphones, super nice and comfy! Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liliana, That's great! We're very happy to hear you love the sound quality and excellent fit of your Sony WH1000XM4. Your recommendation means a lot to us! Thanks for choosing Sony! -Sam
Solid headphones!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tiktok also brought me to these. Its insane how these are genuinely noise canceling. Big fan of the battery life. They will last through all plane and car trips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerard,
Very nice! We're glad to hear that you like the noise canceling and battery performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
Happy with purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever you spend this much on headphones you always prepare yourself for disappointment. That was not the case with these. Great sound and extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Millertime,
You made the right choice! We're thrilled that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
What I needed for school in a busy household.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling are a must in my household of gamers. Even if I am not listening to a lecture, the noise cancelling headset amazed me when I did not hear my boys playing and laughing together. also the headphones are comfortable on and around the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BacktoSchoolMom, That's great! Good to know that this is what you're looking for in a Wireless noise-canceling headphones. And, we're glad to hear you like the comfortable fit and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Best wireless NC headphones 2020
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is crazy good and they sound good for what they are, not up to the level of Sony's audiophile grade headphones but they still sound pretty clean and are enjoyable to listen to. They're pretty comfortable aswell and have a good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeatonHowe,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome awesome headphones. Of all the headphones I have tried, this is by far the best. The sound is great, noise canceling is great and the bass, perfecto
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IowaCityGuy,
Thank you for the purchase! We're glad to hear that you like the noise canceling and bass sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
XM4's are great! (If cash isn't an issue)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely incredible headset! Separates instruments well, can handle some bass, great and full sound, very good noise canceling. Noise canceling is best when playing a little higher than 50% volume, and truly helps you disconnect a little bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan,
Great! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Love these headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Sound is fantastic and the noise canceling function is life changing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GloriaL,
That is wonderful to hear! We are thrilled that you love your WH-1000XM4 headphones, and that you find the sound quality fantastic and the industry-leading noise canceling function to be "life-changing." The WH-1000XM4 achieves this level of performance using our HD Noise Canceling Processor QN1 and Dual Noise Sensor technology, which work together to block out low-frequency and constant ambient noise, creating a truly personal oasis of sound. Thanks for choosing Sony!
Best regards, Eliab
Essential for work from home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty easy to become distracted when you work from home and have others making noise around you. The XM4s were worth every penny solely for the excellent noise canceling. TV on in the other room? No worries. Someone's talking on the phone? No problem. They won't block every noise, but if your music is on, odds are that's all you'll hear. As for the sound quality, these will sound phenomenal to anyone who isn't an audiophile. No issues there. I haven't found much use for all the extra features the headphones have - why do I need Google Assistant if my phone is always with me anyway? The autodetection of movement/activty is also more of an annoyance, I've found it much better to use the physical button to switch ANC on or off. Perhaps it would be better if you were on the move often. All around, excellent headphones and worth the investment if you work from home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rock739,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Adaptive Sound Control function and Google Assistant is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph