Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, fabulous noise canceling, easy to use, and lightweight. Perfect for my 18 hour trip to Turkey!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WadeVO,
Wow, that's great! We're glad that you enjoyed your long flight, thanks to the awesome sound quality, noise canceling feature, easy to use and lightweight design of our WH1000XM4. Looks like you found your travel companion. Thank you for choosing Sony! - Marco
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound controls are amazing. I love the noise cancelation and how it can automatically adjust to what you are doing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAD369,
That’s wonderful feedback! We are thrilled you love the adaptive noise cancellation and the intuitive sound controls on your WH-1000XM4 headphones. The ability to automatically adjust to your activity is a key feature we are proud of, ensuring you always have the perfect listening environment.
Thanks for choosing Sony.
Best regards,
Eliab
Best headphones on the market
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super high quality audio and noise cancellation for a reasonable price. Better then the other brands and is light on your head so its very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luke, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great improvement over previous model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great step up from the previous model. The tweaks to the head band and ear muffin really improve comfort. The sound quality has also improved. Bluetooth compatibility has improved for me too. Great improvements to an already great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dale,
Great! We're thrilled that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing and super comfortable. My daily headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, we're glad you like the sound quality and comfort of our product. Thanks for choosing Sony! ~Earl
High quality geadphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling, great audio, still great in 2025
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Solomon,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM4 headphones continue to deliver excellent noise canceling and great audio quality even in 2025. Your continued enjoyment of the product truly reflects the care and innovation we put into our technology, and we appreciate you sharing your experience.
Best regards,
-Fred
Best XM headphones
|Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The XM4 are honestly the best one from the series. The comfort best the 5 and of all has the same features
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, BrandonC!
We're so pleased to hear that you consider the WH-1000XM4 to be the best in the series. It's truly rewarding to know that you find the comfort and features to be superior. We designed them to provide a premium and comfortable listening experience, and your comments are a testament to that.
Thank you again for being a Sony customer!
Best regards, Gus, Sony Social Media Team
Great HPhones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb, robust construction great noise canceling, excellent bass!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie, Amazing! We're very happy to hear you like the superb and robust construction, great noise canceling, and excellent bass response of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t want to be disturbed by outside noise at a reasonable price this is the headphone for you. Once paired to my tv and the volume adjusted I had no problems.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GARYR,
We're thrilled to hear you're enjoying the excellent noise cancellation and sound quality of your Sony WH-1000XM4, especially for undisturbed listening at a great value! We're also glad to know the pairing with your TV was successful. Enjoy the immersive audio experience!
Thanks for choosing Sony.
-Eliab
My go-to wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance and value. Very comfortable for all day work and commute use. Works great with all of my devices (iPhone, iPad, PC, MacBook Air, switch, PS5)
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your glowing review of the WH-1000XM4, Udang! We're thrilled to hear that they're exceeding your expectations in both performance and value.
It's fantastic to know that you find them comfortable enough for all-day use during your work and commute. We designed them with comfort in mind, along with features like our industry-leading noise cancellation, so you can truly immerse yourself in your audio, no matter where you are.
We're also delighted to hear that they work seamlessly with all your devices—from your iPhone and iPad to your PC, MacBook Air, Switch, and PS5. Our goal is to provide a versatile and high-quality listening experience across all platforms, and your feedback confirms we've hit the mark.
Thanks again for choosing Sony and for taking the time to share your experience. We hope you continue to enjoy your headphones for a long time!
Best regards,
Gus
Sony Social Media Team
Great pair of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Long battery life. I would charge them every 2 days or a bit less. Comes with a durable travel case and Usb-C cable. Sturdy and durable design for the headphones. Apps works great but could use a few updates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rafamessi97,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them!!! They have great sound quality and they’re very easy to use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kari!
Thanks for sharing your positive feedback on the WH-1000XM4 headphones.
We are very glad to hear that you love them and find them easy to use with great sound quality!
Thank you for selecting Sony!
Warm regards,
Estefany
Love Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 1st pair of Sony headphone! Very solid and the sound quality is outstanding! Battery life is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zango, we're glad you like our product! Enjoy your new headphones! Thanks for choosing Sony. ~Earl
Good, not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy, work well, sound good, not great. Maybe I was expecting too much. LDAC must be used on my Note 10+, sounds like mud otherwise. Problem is, using LDAC doesn't allow pairing to two devices. Otherwise, many cool features. I would recommend them when they're on sale. I like the blue color.
I would recommend this to a friendMUST HAVE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 3 of the most popular headphones to find the best one. (AirPods Max, Bose 700, Sony XM4). All are great but these stand out a lot more in my opinion because of great sound and fit. Also cheapest of the 3 so W all around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lilpapas, You've made an excellent choice! We're thrilled to hear you're enjoying the great sound quality and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphones! they do a great job at canceling noise without taking away your hearing entirely like airpods! and super comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello eenie, We are glad that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
>>>>> airpods
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I’ve ever owned!! The sound quality and bass of these headphones are the best there is!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaO, We are glad to hear that you like the sound quality and bass of your Sony wireless noise canceling headphones and that they are the best headphones you have ever owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Great Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new Sony TV so naturally hadto get some new headphones. These are much better than my old ones. Sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mocsam,
Thanks for sharing your experience with us.
We're delighted to hear you're enjoying your new WH-1000XM4 headphones and that you're noticing the significant upgrade from your old ones—that's thanks to their outstanding sound quality and top-tier noise cancellation!
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony North America.
AMAZING
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE LOVE LOVE these headphones! I've had them for a bit over a year and they work like they are brand new. At first, they can be a bit tricky to use if you don't find the right settings for you, but once you adjust the settings to your liking and fit, they're the best. I would recommend using and buying when going on walks and to study. The battery lasts so long which is such a plus! 100% charged can last a whole day and sometimes even up to more days depending on the use you give them. I recommend to give them a try!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea,
That's very nice to hear! We're glad that you love the sound quality and fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
Amazing sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and exceptional noise cancelling in a stylish and comfortable design. It's a must if you want an immersive experience in sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanielB, we're glad you like the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl