Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Good upgrade from XM2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from the XM2. The sound quality is about a 20% improvement. The comfort long term is also better than the XM2 as I use these at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Goldenage,
Very nice! We are glad you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location
Thank you for choosing Sony!
David
upgrade over xm2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i already own the xm2's but was looking for a new pair because they started to hurt my ears. these have angled drivers so it stops the drivers from touching and pressing on your ears. these are way more comfortable b and the noise cancellation is slightly better, but the actually sound of the headphones are pretty much the same
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brysal,
We regret to hear about what happened to your XM2s. You made the right choice in upgrading to the WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to take advantage of the Sony Headphones Connect app's equalizer function to tailor-fit the sound quality to your needs. Hope this helps. Thanks for sharing your review and for choosing Sony!
-Ralph
cutest headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loveeee the color and the sound is really good. I commute on the bus to go to college and the noise cancelling is good in my opinion!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adriana,
Thank you for sharing your 5-star experience with the Sony WH-1000XM4! We're truly heartened to learn that you're loving the color, and that your bus journey has been enhanced with our industry-leading noise cancelling and stunning sound quality.
Thank you so much for trusting Sony!
Best regards,
Dominick
Good Sound and Excellent Noice Cancelling.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best noise cancelling cans in the industry. I can hardly hear anything with them on; not only that, the battery life is amazing and I only have to charge them once every week. Would recommend to others!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan,
Great! We're glad that you're enjoying the noise canceling function and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great really wanted $ the color blue so I had to order them from here. I like that my ears are very comfy I wear for hours some days. I had trace the apple ones and didn’t work out not comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moons,
Thanks for the 5-star rating! We're so glad to hear you're enjoying the WH1000XM4 headphones! Going for the blue ones is a solid choice! Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony! -Aldair
Best wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone ever. Light weight, comfortable,sleek and nice cushioning on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Anonymous,
Thank you for your feedback and we are delighted to hear that you are pleased with the lightweight design, comfortability and performance of our XM4. Thank you for choosing Sony! - Marco
The Range is Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long time Bose Quiet Comfort user (3 pairs in last 6 years). Last pair developed a rattle and squeal recently, so I needed a new pair. Was frustrated with the terrible range of the Bose (basically disconnected beyond 10 ft) and hated the constant “connected” “disconnected” voice in my head. Was time to try something different. I love my new Sony’s! The range is fantastic. Upstairs, downstairs, outside and they stay connected. No issues with call quality (which was a concern). Customizing the sound in the app is easy. They are comfortable to wear all day and I rarely hear the voice in my head (but it is a pleasant voice when I do!). Glad I made the switch, and they were cheaper too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MKiz, Great! We're pleased to hear that you are loving your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and exceptional sound. Very good choice for anyone wanting a great set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricT, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit great & love the sound! The fit better than other over the ear headphones I've tried.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdB23,
Thank you for the 5-star rating and we're glad to hear that you love the sound quality and fit of the headphones. Thank you for choosing Sony!
-David
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality could be louder though but overall good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AyanK,
Thank you for your feedback! We're thrilled to hear that you are enjoying the sound quality of our product. We appreciate your suggestion about the volume, and we'll make sure to pass it on to our development team for consideration in future updates.
Thank you for choosing Sony!
Best regards,
Stephanie
Perfect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been over a year since I’ve purchased these and they are still going strong. Nice sound and awesome base!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarleenS,
That's great! We're glad to hear that you like the sound quality and bass of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound works great!!! Comfortable fit. Daughter loves them!!! Connects to phone easy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad you're happy with your purchase, ClemB! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Excellent, comfortable headphones with great sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really great headphones. Very good noise cancelling, comfortable, work well with my different devices and the touch pad control on the right ear is easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyBuyer, Awesome! We're truly glad you're enjoying all the improvements we made on these headphones, especially the excellent noise cancellation, incredible sound quality, overall comfort. Good to know you like the intuitive touch controls and multi-device pairing as well. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
It's perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel this is better than XM5. Noise canceling, band and ear pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yurie, we're glad you like our product. Thanks for choosing Sony. ~Earl
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice and comfortable. The sound quality is super amazing and you can barely feel the headphones on your head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geek,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Best headphones ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I struggle finding headphones that don’t weigh my head down or make my ears ache especially when I wear hats. I HAVE NEVER felt uncomfortable wearing these I could wear these all day and not get tired.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego,
Thank you for the fantastic review! It brings us great joy to hear that you have finally found a pair of headphones that provides the comfort you've been looking for. It's great to know that you can wear the WH-1000XM4 all day without any discomfort, even with a hat. We put a lot of effort into designing them to be lightweight with soft, pressure-relieving earpads, and it's truly rewarding to hear that it has made such a positive difference for you.
Thanks for choosing Sony!
Regards,
Dominick
Deen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hello, real human over here. I knew the legendary performance of the XM4's. people, these are the best ANC headphones on the market. they sound incredible, and comfort is 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deen, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great price great headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the top best noise canceling headphones out there with superb sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Michael!
We are absolutely thrilled to hear you consider the WH-1000XM4 headphones to be one of the top best noise canceling headphones! It is incredibly rewarding to know that the combination of our industry-leading Noise Canceling technology and the superb sound quality is delivering a premium listening experience for you.
We designed the WH-1000XM4 to offer that perfect blend of quiet and immersive audio, and your feedback is a wonderful validation of that effort.
Thank you again for your strong endorsement and for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great So Far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, great noise cancelling, very comfortable for extended periods of time, great sound quality but lots of customizing possibilities that I haven't tried yet. Will report back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HudsonValleyShopper, Awesome! We're glad tnhat you like the comfort, noise canceling function, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great noise cancelling!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass in these headphones really stands out. I have only used the noise cancelling in an office setting so far, but it definitely cut all the ambient noise out. I’m really happy with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeadphoneUser, Perfect! We really love to hear you like the impressive noise cancelling feature and sound quality especially the bass of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess