Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Excellent over the ear headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones. Comfortable to wear and sound quality is some of the best I have listened to. Noise reduction system is one of the best I have listened to and the battery life is very good also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SJKSJK,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Headphones. Hands down!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, best sound quality! Can wear for long periods without hurting your head/ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, AllenaB! We're happy that you are enjoying your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. - Craig
Wonderful headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome headphones! The look is beautiful, they are extremely lightweight, and the sound quality and noise cancelling is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobinS, Great! We're thrilled to hear you like the beautiful and lightweight design, exceptional sound quality, and excellent noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Gift for Son
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son really seems to enjoy them. The feature vs. other brands is what sold me on these. The adaptive noise canceling and volume functions are great. Also, the pause by placing hand over the right ear is a great feature, so you dont have to pull the headset off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsel, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you for choosing Sony! -Carl
10/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very comfortable. They double up a earmuffs in the winter. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AmandaR,
That's awesome! We're glad that you like how comfortable your new Sony WH1000XM4 is and appreciate the sound quality as well. Good to hear that you can also use it as an earmuff while listening to your favorite songs. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is so good, nose cancelation could be better but it’s great for airplanes. batter life is super long tho, rarely have to charge them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobR, Amazing! We're thrilled to hear you like the great noise cancellation and long battery life of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so comfortable to wear and the noise cancellation is great! I would definitely recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLPH, we're glad you like the comfort and noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Awsome choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation, sound quality, just the best price quality you can found
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisL,
Thank you for the incredible 5-star review! It's wonderful to know you feel the WH-1000XM4 offers the best blend of price and quality. That unbeatable combination of our Industry-Leading Noise Cancellation and Superior Sound Quality is exactly what we strive for.
Thank you for trusting Sony!
Regards,
Dominick
Multipoint doesn't work with iPhone + Mac
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the previous model (WH-1000XM3) and love them but I bought the XM4's for their multipoint connection. I really wanted to simultaneously connect my personal iPhone 11 for music and work M1 MacBook for zoom calls. Unfortunately multipoint doesn't work for an iPhone and a Mac. Others reviewers have been okay with other device combinations, but whenever I played iPhone music I got silence (beautiful noise-cancelled silence I might add!) They didn't seem to want to switch from the MacBook even though it had no audio apps open. So I upgraded the XM4's firmware (via Sony's app), did multiple factory resets, paired and re-paired - but always the same. Spent a day at it, but ultimately returned them. If you don't need multipoint get the XM3's: They're incredibly comfortable and the ANC is unsurpassed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappyfridgeguy, While we are glad to hear that you are happy with the overall performance of your new WH-1000XM4, we are sorry to hear that the Multipoint feature does not work properly. Please use this link to troubleshoot the issue that you are experiencing.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html?search=multipoint
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality, comfortable headset. Good sound. Sleek and soft. What you would want, and they look good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChicoRod,
Fantastic! We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit & stylish design, and superb performance of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and the bass is always spot on! Highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaturnGamer72,
Thanks for your recommendation and we are truly happy that you are enjoying the sound quality of our WH1000XM4. Thank you for choosing Sony! - Marco
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and light weight. Easily gets connected to phnoe and mac bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RohitR, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
Best headphones I’ve ever used!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are insane. The sound quality and noise-cancelling adaptive sound is some of the craziest technology I’ve experienced. 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nisky!
Thank you so much for your feedback! We are thrilled to hear that you are enjoying the WH-1000XM4 headphones.
The incredible sound quality and adaptive noise-cancelling features truly set these headphones apart, allowing you to immerse yourself in your favorite music without distractions.
Thanks for choosing Sony!
Best regards,
Estefany
5 stars!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and outside noise cancellation! Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD,
That's wonderful to hear! We are thrilled you're enjoying the great sound quality and the excellent outside noise cancellation of your WH-1000XM4 headphones. Thanks for choosing Sony.
Best regards, Eliab
Worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noice cancellation is great. It's great for long rides in the car. The connection is also amazing. It stays connected to my laptop for around 50 meters or so.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, we're glad you like the noise canceling feature and connectivity of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Decent headphones for the money, not enough bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones after hearing lots of good things. Pricey but I was putting it on my best buy card so it’s cool. Out of the box these don’t sound that great honestly. After watching YouTube reviews and searching Reddit, after playing with the sound levels you can get these to sound really good. Only gripe I have really is there could be some more bass. Even with the bass at max it still seems a little lacking. The touch controls are great and easy to use. I really like the noise cancellation and the fact you can put your hand over one ear and it temporarily turns off noise cancellation is really nice. Overall good headphones that sound great but if you like lots of deep bass you might want to keep looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
We're glad that you like the touch controls, noise canceling, and user-friendly functions of the headphones. It's unfortunate that you are not having a complete experience because of the sound quality. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Bass quality may vary depending on the source content. You do have the option to use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love these!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Very comfortable on my head as most give me headaches but this one doesn't and the noise cancelling is insane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SallyM, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great quality and connectivity. They have good sound and bass which I love and they have a good fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidL, we're glad you love the sound quality of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Best in class ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life and fast charging. The Noise cancellation is one of the best out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rojasb47,
Awesome! We're glad that you are pleased with the noise canceling capability and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony for the 5-star rating! - Marco
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how they just block all the noise they also are really comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Terrific! We're thrilled to hear you love the noise cancellation and comfortable fit of your WH1000XM4 headphones. We always aim to provide the greatest possible experience to our customers. Thanks for choosing Sony! - Kris