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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 12,587 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. Sound and noise cancelling are very good as is fit and comfort. Slight learning curve for setup and use but once setup, operations is easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobthedestroyerofpancakes, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones. Love sound and how clear it is. Super comfortable as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenny17, we're glad you love the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible noise cancelling headphones in every way. Comfortable, total sound cancelling, full range sound with adjustability of both sound and your vantage point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChillinInFL,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, good quality of sound, comfortable to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello YnhitL,
      Wow! Thank you for sharing your experience with our WH1000XM4 and we are glad that you are pleased with the sound quality and comfortability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sound quality and comfort are exceptional

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BranimirM,

      Perfect! We're glad that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony WH Head Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise prevention gadget. I needed one for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamuelR,

      We are truly heartened to learn that the Sony WH-1000XM4 has provided the good noise prevention solution you've been seeking! We understand the importance of having reliable noise cancellation, especially for long-term use. We hope these headphones continue to serve you well. Thank you for your feedback and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great listening for a great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and more compact than the newer models. I would say that this model has very good noise canceling and good sound, you won’t be able to tell difference between MX4 & MX5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Salvamericano, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has good quality of sound and bass. Good design and shape.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RockyVJ, Perfect! We really love to hear you like the impressive features and you're enjoying listening to high-fidelity music all in a lightweight, comfortable design. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for offering a fantastic rating on the product! Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    A worthy successor to the WH-1000XM3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from the previous generation of these noise cancelling headphones (which I still use), these headphones are an excellent successor with good quality of life improvements even though it may not seem like it at first glance. I primarily purchased this due to the improvements to the camera and the addition of wear detection. Conferencing with these headphones is excellent and far clearer than the WH-1000XM3. Battery life is great! Lasts me through an entire day of constant use consisting of listening to music and conferencing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi fociFresnel,

      Perfect! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones for everyones needs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are by far the best Ive ever owned. The sound quality is by far the best and the noise cancelling works way too well. Great battery life and easy use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    GREAT HEADPHONES!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sounds great and super comfortable to wear for a day to day basis. And love the extra features with the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kn28, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my girlfriend fur Christmas and she absolutely loved them for when she’s on campus and when she’s at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Virgil,

      It makes us really happy to hear that your Christmas gift was such a hit! The WH-1000XM4 is the ultimate companion for a busy lifestyle, and we are thrilled to know your girlfriend is finding them so useful for both her academic and fitness routines. From the quiet concentration needed on a bustling campus to the high-energy motivation required at the gym, these headphones are designed to adapt to any environment she finds herself in.

      The Dual Noise Sensor technology is perfect for blocking out the distractions of a crowded university library, while the foldable design makes them incredibly easy to toss into a gym bag between classes. Plus, with the wearing detection feature, the music will automatically pause the moment she takes them off to talk to a classmate or trainer, ensuring she never misses a beat of her favorite playlist.

      Thank you for trusting Sony to be the perfect gift for someone special.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for video conferencing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a good set of over ear headphones to use for Zoom and Microsoft Teams meetings and these headphones have been a total gamechanger. The sound is clear and so is my mic. Being able to connect to multiple sources has also been great, I can listen to podcasts and music on my iPhone and seamlessly swap to video conferences on my laptop, didn’t know what I was missing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdamM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and solid ANC, a good budget option

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, DavidO! We are so happy to hear that you are enjoying the excellent sound quality and solid ANC of your WH-1000XM4 headphones. We developed these headphones to provide a premium listening experience with industry-leading noise cancellation, all while being a great value for our customers. We're delighted to know you're happy with your purchase. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    would recommend for traveling and studying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great noise cancelling, no issues with function, and super comfortable on the ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnneY, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Seamless multiple-device pairing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones are great! Switching connection from one device to another is very easy and happens very quickly. The noise canceling is also amazing, with music playing, you won’t hear anything from the outside. The sound quality is great, I love that you can customize the sound through the app, for example, if you want a higher or lower bass, it’s easy to customize. I would recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stacey, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them as Christmas present for my daughter and she is in love with them. Her brother is now asking for a pair returning his AirPods so he can get this instead

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AideeO,

      Thank you for choosing Sony!

      We’re honored to hear that the WH1000XM4 headphones were such a wonderful gift for your daughter and that she loves them. It’s great to know her brother is also interested, which speaks volumes about the quality and appeal of the product. Your family’s enthusiasm means a lot to us and inspires us to keep delivering exceptional audio experiences.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love the Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had earlier model and very Happy with it. When this latest model went on sale, jumped at the chance to buy another one. Great Sound and battery last forever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derm, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM4 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality and long-lasting batter life of the headphones. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and very comfortable wearing even for long periods of time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bigcee, Excellent choice! We are glad to hear that you are enjoying the sound quality and comfort of your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfy headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is comfy fit good and the noise cancellation is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alsh,
      Great! It's nice to know that you apprecaite the comfortable design and awesome noise canceling capability of our WH1000XM4. You can listen to your favorite music for a long period of time without hurting your head/ears. Enjoy and thanks for choosing Sony! - Marco Sony_US